Chase Bank

A bank is a bank. Except for when it doesn’t enable you to do any banking. When I visited this location there were 9 people in line, 2 tellers assisting the customers, and 3 other employees standing behind those tellers observing. Mind lending a helping hand guys?

This branch is ridiculous! They do not know what they are doing. I’ve been a customer since this bank was Washington mutual. They are always very slow and don’t have enough staff. Steven and Gabriel are the worst! No stars if I could!

I normally go to the Marconi branch but this location was on the way to my destination. Myra Doltex or what ever her name was so not pleasant there was no great or any personality whatsoever… When looking at her I felt like she did not want to help me not want to look at me geez your job title is customer service right you don’t have to strike a conversation with me but a smile would help. This will be my last time at this branch can’t stand it no one in the building actually said hi or greet you so much of running this place down. Workers here build an atmosphere for people not to come in… She totally made my day worst so amaze at how one person can ruin your day… Thanks for that Myra

BRIAN GAUSE, Rude and would rather go eat mcdonalds than to help out customers. I’m so disappointed in this bank. We do business here, we’re a law firm and were angry on how we got treated today. Hope you enjoyed your Big Mac Brian!

I don’t know what a review on Unilocal will do for a huge bank institution like Chase, but if I ever have to feel anymore stuck in limbo, the staff at the Arden location is who I’d like to be stuck with. These guys are on their game! They are very knowledgeable and friendly. Their customer service needs nothing in the avenue of improvement. Their skills at problem solving customer issues simply require a veteran agent, and that’s that. Thanks Chase, and all you Arden Fair Branch representatives!

Excellent service. I lived in an apartment in Arden while closing on a house, and had excellent service opening accounts, linking accounts and getting questions answered relating to mortgages. Beau has been incredibly helpful and we have consequently decided to open additional accounts (savings, credit, joint) with Chase.

I hate this bank and all the little workers who stand around chatting and making you wait.
They gave me a temp atm card that DOES NOT WORK. Walk back inside… I am in a hurry and clearly upset … They are surprised I am upset. Knowing my time constraints… Seriously… Should I be jumping for joy? PFFF
And what kind of desk rep says, «do you want my help or not?»
Idiotic

This bank is so slow… It’s large and doesn’t mean anything. They have 13windows and yet one teller. It’s like this every time I come here. Just visit another location. Like the one on Folsom/​Juilard (near Power Inn).

I will have to say that this is one of the easiest Chase banks to do business with. I come here so often, almost twice a week to do my banking, make deposits, and withdrawal cash. Most importantly, this is the one location that is closest to my home. Conveniently located at the updated and renovated Point West Shopping Center, this Chase branch is right at the intersection of Arden Way and Exposition Blvd.
For years, this is where a Washington Mutual bank once stood. I actually signed up for a WaMu account back in 2009 just before they went bankrupt and all locations got converted into Chase banks. There were, however pros and cons with this change. Some of the pros were that online banking was simplified via-​smartphone or a desktop computer. Another nice touch was the ability to use many ATM’s with your Chase debit card; this includes many Arco AM/​PM stations, Target, and CVS Pharmacy. Some of the cons though were the hidden fees including a $ 10 monthly fee if your account is under a certain amount. So make sure if you do sign up for an account to read ALL the fine print.
Going back to this Chase branch itself, the inside building is very spacious and bigger than most banks. On any given day, there are at least 3 bank tellers working as well as a teller that does business transactions. Additionally, there are several in-​store personal bankers that can assess you with information pertaining to setting up an IRA account, money markets, savings, and personal loans. There are also several seating areas in case you need to wait as well as a small coffee pot near the main doors.
The outside of the building has a rather unusual parking lot as it can sometimes be a traffic jam if several customers are arriving/​departing. Since there is very heavy traffic on Arden Way as well as Exposition Blvd., it can sometimes be a little hectic finding a parking spot during peak hours of the day. One positive feature is that this location offers a 24-​hour drive-​up ATM machine. I use this quite a bit when depositing/​withdrawing my money; however if there are more than 4 cars in line, I just park and use the walk-​up ATM (which provide two machines that are also open 24 hours).
Overall, I will continue to keep doing business here as long as I have a Chase bank account. What I do like is that the tellers all know me which makes the whole customer service process run a lot more smooth. I only wish those darn monthly fees were dropped! Gotta love America!

Love how there hardly any line at this place.

I opened my checking account at this location years ago after being a Chase Freedom credit card holder for years.
Pros: Fast lines, clean with friendly staff.
Cons: The traffic getting to this location can be a beast but it’s outweighed by the drive thru ATM.
Will go back…

I was with WaMu before Chase bought them over and I love the service and the staff. However, I had to close my account because they were going to start charging fees for checking & saving accounts. Initially, they said it was going to be grandfather in, but did not. So I closed the account.
Recently, I open a chase account and now have problems with them. If they don’t fix those problems soon. I’m planning to close that account too.

Chase bank is the s***
I recently switched from BofA to Chase and the customer service reps are very helpful. I’ve seen Hieu on many occasions and gives me all the information I need to know about my account, cards, etc. I enjoy working with them and I like how simple and easy it is to walk in and out. However, one teller was being a little impatient with me, giving negative body language. Besides that, I like this branch!

I used to go to WaMu years ago. When it was bought up by Chase they started charging me $ 6 on one checking and $ 12 a month on another checking. There were just continual fees and issues with the bank. They didn’t protect me against a series of unauthorized transactions and this is when I went to a credit union. I paid them in full even though my card was stolen and used for purchases online, signed their affidavits for the unauthorized disputes, and they still tried to report me to chexsystems. I obtained a police report and disputed it directly through chexsystems and got the whole incident removed. I will never bank at this place again or do business with any of their entities.
This specific location was always horrible about cashing my checks because they were Chase not WaMu and getting them into the account was a nightmare. It was really bad where I had to call up the supervisor on several occasions to get my student refund checks deposited correctly.

STAY AWAY, PEOPLE. It’s not worth it. Go find a credit union instead.
My formerly Free WaMu checking has been turned into FEE checking by the evil that is Chase. I don’t blame the former WaMu workers; they have to carry out the unfriendly, downright greedy policies of their Chase bosses in New York.
Thinking about that $ 100 or $ 125 coupon they sent you? It’s bait, to catch anyone foolish enough to bite. The only banks that offer that much are also the ones that you should avoid. Think about it: people hate Chase so much that it takes a $ 125 bribe to get people to join. Check out Chase’s reputation online (look on Google or Facebook, search on «I hate Chase»). Try this site:
Well, here’s what Chase wants in exchange for that coupon:
Checking: $ 12 monthly fee if you can’t keep at least $ 1,500 in the account at all times. Direct deposit will waive it but each DD must be at least $ 500. That’s your NET paycheck, after taxes and deductions. You can also waive it by keeping $ 5,000 in a savings account earning a lovely 0.01% interest rate.
Look at all the other crap Chase tries to pull on you:
They hold everything at least 1 business day. NOTHING is available to you on the day you deposit a check. They even hold their own checks (Chase checks from other Chase customers).
$ 5 for money orders (Wal-​Mart charges 60 cents). $ 8 for cashiers checks. You can’t have more than 4 withdrawals or online transfers out of your savings account…$ 3 fee for each one after that.
If you go negative on your checking, the overdraft fee is $ 34 AND you get a $ 15 fee for every 5 days that your balance is negative.
If you write a check to someone and they walk into a branch to cash it but are not Chase customers, Chase will charge him $ 6.00.
Oh and about those commercials about using your phone to deposit checks: If you don’t take a good picture and the image causes a bad scan by Chase or rejection from the bank the check is drawn on, you will be charged a $ 12 returned deposit fee.
The online banking and the ATM’s have frequent outages. One time, all 3 ATM’s at this branch were dead. The website is sometimes down for several hours at a time DURING THE DAY. Worse, the online banking and ATM’s work on East Coast time, so their cutoff times are 3 hours earlier than other banks on the West Coast. Online banking cut off time for transfers is 8 pm. Pacific.
Finally, if you have to go inside, Chase forces you to talk to a banker if you have anything beyond a simple deposit or withdrawal. Talk about harassment !!! The bankers use the same script on you every time even if none of your stuff has changed and you want nothing to do with their sales pitch. They spend a lot of time on greeting and saying hello, but then they piss you off with terrible policies, high and frequent fees, and error-​prone computers that go down all the time. This is FAKE customer service.
I have since closed all of my Chase checking, savings, and credit cards and moved everything over to Golden 1 Credit Union.

This chase is the best! They have a drive thru ATM which is awesome and so convenient! Although one time, my debit card got stuck inside and would not eject. I was so scared that it would magically eject when the next person used it… and that that person would misuse card. The bank wasn’t open yet so I had no option but to leave it. I eventually came back when the bank opened. The bank teller informed me that when a card gets stuck, it stays in the ATM until an employee gets it. I eventually got my card back. Whew… What a relief!
Overall this bank rocks!!! 5 stars for customer service!

First and foremost this bank is no longer «Washington Mutual» because it is now «CHASE». I really like coming to this financial institution because the parking lot is HUGE. There is definitely easy accessibility to get in and out right away. Two ATMS on the side, well lit at night (even though I still don’t recommend going at night because there can be questionable people wandering around). There is also a great drive-​thru ATM which has been my best friend for over a year. You can basically deposit a check without having to fill out forms or place in a deposit envelope. The machines are so fancy now that all you need is to slip the check (endorsed) through the slot and the machine reads the check including the amount. PLUS you can get a printed image of the check deposited! FANTASTIC.
I truly don’t have a purpose to go into the banking institution to speak with a customer service representative unless all ATMs don’t work but for the majority of the time, I get my banking needs done via ATM.

I like this Washington Mutual. The parking lot is big enough to get people through in a timely manner.
I love the drive up ATM as well. Makes a trip to the bank fast and easy.
I would recommend this place to have more drive up tellers…
And put more wamus around the Sacramento area… idk I always feel like I am driving out of my way to find one… =)

A large WAMU. Love the drive up teller, so I don’t have to get out of the car! Easy to get to, off of Arden Way.