Chili’s

Chili’s is a decent, predictable meal when you know what you want. They have a lot of different menu items of a cheesy/​spicy TexMex variety. I mean, who hasn’t been to a Chili’s? They follow the same basic flow of Applebee’s, TGIFridays, BJs and the like. Fast casual, kinda hard to fuck that up.
This particular location is phenomenally clean compared to others that I’ve been to, which is awesome! I’ve been to a lot of locations with sticky seats, wet menus and un-​bussed tables to know this is a good one.
The only reason this place goes from a 4-​star to a 3-​star review is because the chain (as a whole, not this location’s problem) insists on having self-​serve kiosks at the tables where you order drink refills and pay your bill. I think this practice is really lame and it robs the servers of the ability to push more items to make bigger tips.

Terrible service, especially at the bar. Staff is rude and slow. Will definitely choose a different location next time.

My boyfriend and I went to this restaurant at 9:30 pm last night. I must say it was horrible service from beginning to end. The host had to clean a table in the dining area and it took a very long time. It was not busy there last night. Our table was still dirty. After waiting at least 10 minutes for the waiter to at least take our drink orders, I flagged down the host & advised him we still hadn’t seen our waiter. He did take our drink orders (Coke and a water) promptly. I ordered chips n salsa and fajitas. The salsa cup with the chips was a carry out paper cup. There was no lid for the tortillas; just one appetizer plate was placed on top.
The worst thing that happened was our decision to go to the bar. We left our table and walked to a prominent position in the bar, waiting for the bartender to take our drink orders. The female bartender gave me eye contact and a nod, then walked to the back for over 5 minutes. When she returned, I asked her if the bar was closed, and she told me yes. I politely told her that it would’ve been nice if she had let me know that 5 minutes ago. Her reply? «Oh! I thought you two sat down to watch tv!»
That is the most ridiculous response I have ever heard. I’ve never sat down at a bar just to watch tv. My boyfriend and I left, shaking our heads. Another employee said, «Go to Applebee’s!» That reply was at least helpful.
I am very disappointed in the service my boyfriend and I received. I will not go to this restaurant again.

Very good customer service, we was party group 16 just spend 15 minutes waiting the serve us free chips and salsa and food come fast
Really we enjoy our gathering this day

This is what I get for making my picky friend choose dinner. She paid $ 4.75 each for huge-​ass vodka shots, which was her prime directive, so I’m glad for her.
Otherwise, I acted pleasant, but a tiny voice inside me was screaming, «WHY, JULIA, WHY?!!»
We got their 2 for $ 20 thing with an appetizer and two entrees for two people. The chips with salsa and guacamole was good, because salt is good. The salsa was watery and flavorless, but the guacamole was actually good.
I got the char-​crusted sirloin something or another on roasted asparagus and cherry tomatoes and while the flavor was decent, I’m pretty sure it’s the saltiest thing I’ve ever eaten that’s not actual salt. The cut of meat was terribly cheap (not expecting much more than that) and the asparagus was of poor quality… all huge and tough.
Our server was… squirrely.
/​shrug
It’s Chili’s.

Came here for dinner and ordered a margarita. Margaritas were perfect! We got seated really quick, food took a little long to come out but other than that everything was good.

The place is dirty. Service is bad. Food was eh. Was waiting to get approached, then the server decided to approach the table that came is over 5 minutes after us. Had to approach the bar to get good service. (Thanks guy at the bar) The original sever said she would get my beverage I ordered initially, took 10 minutes just to get a drink. I understand if they were slammed but home girl had 3 tables. On top of that they had employees who were eating in the bar that were attended to in a fast manner. Oh and they’re out of ribs when that’s their main special going on ??? Get it together Arden Chilis.
I’ll stick to the Chilis in my area and I suggest everyone else does as well.

Worse Chilis ever. poor service. seems as if everyone I came in contact with had no ideas of how the restaraunt they were working in had to offer. 1^st we asked the hostess what time happy hour ended… blank stare and she said she would go check after returning with the answer we then asked what were the happy hour food items again she had no idea and instead of waiting for her to go ask we just opted for a table. We were seated immediately but it seems that there was some discrepancy about who was going to serve us or why we were sat in a certain area. We wait hungrily for 15mins before anyone even bothered to acknowledge our existence. The waitress finally rolls by clearly unhappy with whatever took place and got us seated here, meanwhile 3 tables around us have received drinks and appetizers!
Food was hot and everything came out as ordered and was very tasty and nicely proportioned. But because of the service I would not visit this particular Chilis again

Just had dinner here with my family. We weren’t really greeted warmly it was more of a «I’m just doing this because it’s my job» kind of greeting.
Our waitress was much more pleasant and very personable.
Tips before going to this location use the bathroom at home and bring your own water.
The bathroom was absolutely disgusting I walked in and turned around immediately not even using the facilities. It was smelly and dingy. I’m still itching thinking about it.
As I was making my way back to our table I noticed a pitcher of water sitting under the waitress area right behind the booth we were in… like seriously… and the waitress was serving that same water to people that was sitting out in the open uncovered.
The food was decent no complaints.
There wasn’t a rush or that many people dinning so maybe the staff working just didn’t feel like cleaning.

I am sooooo happy to post this update because these two employees truly deserve a shout out for top notch customer service: Michael & Katrina (in the bar) always send me home with a smile on my face and a belly full of yummy food. They brighten my day when I come in alone for lunch and make it feel more like a celebration when I come in with friends. If you sit in this dynamic duo’s section your bound to have a great meal accompanied by fantastic drinks.

Bad service!
I was asking for a fork and it took them an hour just to bring a spoon???
Unacceptable!
How do you expect to eat a soup without a spoon???

One of the rudest experience I have ever encountered! I had my baby’s 18 th bday an the waiter Thaddeous and Joe made my babes 18 th so unpleasant! Really rood an not polite at all! I did come with
A Table of 46 people but even so I came to receive quality serves an unfortunately I did not receive it ! I will never ever attend this location or a Chilis again an I will spread the word to my 14. k followers to boycott Chilis

Tried their new char-​grilled steak today on the $ 20 for 2 people deal. Holy cow, that was one delicious steak! It came with grill asparagus and cherry tomatoes that were also delicious. Service was really good. I like their Ziosk thingies at the table to re-​order drinks, play games, and even pay when you’re finished. I’m a member of their rewards program but tou have to use your rewards by a certain time, or lose them

Service was great and food was out fast BUT…
We ordered the chicken crispers and I don’t know what happened but they were so greasy! They had a really weird taste (like they used really old cooking oil). We only ate 2 of them and couldn’t eat anymore and felt sick later that night.
Chips and queso was great and so was the Oreo molten dessert. Those I would recommend anytime.

Strike 2#
Today, Sunday is Football day!!!
Terrible day to lose money and not have delivery as stated.
So many places state Delivery, but they don’t until around 5/​6pm. As I called Chili’s, I was directed to
. They were closed till 5pm.
Ughhhh

Service was really good and food was descent. Haven’t been to Chili’s in years and decided to give it a try. We ordered the cheese nugget appetizer which was good– a lot like fried cheese curds. We ordered shrimp tacos since we thought the fajitas were pricy and it’s basically the same thing but different packaging. You can pay by credit card on the mini screen so you don’t have to wait for the waitress. Our server was very nice and refilled our drinks promptly. I would probably return if I’m ever in the area.

The place is run down. It needs major renovation. They no longer have some of their staples, such as chicken Cesar salad.
The wait staff while nice, is disinterested in the restaurant. Empty tables are dirty.
The food was okay. Not great. Not horrible
I’m not a fan of chain restaurants. This has always been a good stand in.
Not so much :-(

Chili’s is my go to restaurant. Can’t decide where to go? Chili’s is the default staple. They usually have something new to try every time we visit, which is nice.
We decided to visit the Arden location last night. Upon arrival, we were greeted by a cheerful man and quickly sat. Our server, (who was bubbly and attentative) grabbed our drink order and had our thirsts quenched within a minute or two.
I decided to order their Mango BBQ Burger, medium rare and fries. My wife ordered the Turkey, bacon, avacado sandwich. We also ordered the chips and salsa (always), which came to our table within a few minutes. The chips were hot and the salsa was good, but a little watered down. Still tasty.
When our food arrived, I was suprised by the beautiful plating of our meal. I love the new look. My burger was cooked perfectly medium rare and was awesome. A+. My wifes sandwich was well made, and she said it was great. The only downfall of the meal was the fries. Plated beautifully in a wire cone basket, but luke warm at best. Still, seasoned well with salt and pepper, so no major complaint.
In short, we experienced great service and a good meal at a good price. We will most likely return in the future.

Came here with a big party for lunch hour. We came right before the rush so this was before our server completely disappeared to other tables. I understand this is rush hour but this experience was totally unacceptable because she should have took a quick run by our table to check if at least all the food got here. We had a party of 14, with 2 hours to eat and in the end we all finished eating except for 2 people in our party who sat and watched everyone eat and then when everyone was done eating, they still haven’t gotten their food! I felt so horrible…
She did of course come to apologize after everyone was already done with their food, and the two people who came to eat WITH us ended up watching us eat and then taking their food to-​go (their food was complementary as a result of their mistake).
However, when it came time to pay, we waited and waited until near when our time was almost up, she was nowhere to be found. We had to ask a different server to find her for us. And even so, she still didn’t come. So we all attempted paying ourselves out with the little kiosk sitting at the table. This would have worked great and we would have been out of there but then had to wait 15 minutes longer for her to fix two of the checks that had drinks and other items on there that they hadn’t order (which turned out to be items that other people in our party ordered but everyone had already left and paid for it).
On to the bright side, another server who had just clocked on shift was nice enough to go check up on our food for us and receive the heat from us and apologized. He did the comp. for the food that never came out and gave the to-​go orders to us and we truly appreciated him for trying to rectify this horrible situation.
On a brighter side, for my food that actually did come out on time, even having to eat it in front of my 2 hungry friends who never got theirs, was good. I got, part of a 2 for $ 20 meal, the 6oz steak, medium (which came out more med-​well) but that’s okay, with broccoli and their smoked potato wedges. I’ve always loved Chili’s broccoli. It always has the perfect amount of crunch to it and tastes awesome with a pinch of salt and pepper on it. The steak was tender and hot when it came out. However, the new smoked potato wedges were awful. It was hard and dry and a little undercooked and was very bland. They also stopped serving their mashed potatoes w/​gravy and now served mashed potato skillet or loaded mashed potato (which is so sad, because the heavy mashed potatoes were great before).
Overall, I’ve had bad service experiences with other Chili’s as well but I come back for the food, which is usually on point. 8)

I love coming here to get the two for $ 20 with either my date for the night or a homie. This location has a bar section and a section where there are tables and booths. If you come around night time you’re pretty much guaranteed a spot without wait but if you come around dinner time there’s always a wait at this location.
If you’re a sports fan take advantage of this place and their tvs in the bar section of the restaurant.
When I came here with my girlfriend we shared the two for $ 20 deal, I love getting the Cajun chicken pasta, but I’m on a bulking diet at the moment so I got a 10oz steak instead of the regular 6oz that is a choice for the 2 for 20 deal. My partner usually likes to get the bbq ribs but decided on getting the steak as well. The appetizer we chose was the chips with salsa dip and guacamole dip. (We love getting this when we are hungry) Another good appetizer is the half order of Texas fries, so much goodness and goodies in those fries lol.
This location has an happy hour definitely utilize that for drinks with the buddies!
This location now has a touch pad kiosk where you can order more drinks, appetizer, food, get the server, and pay the bill all at the touch of a finger. (Check this out, makes splitting checks easier a night out drinking, and munching)