City Bicycle Works

Severely disappointed with the customer service. I was never greeted, never offered any help despite having free associates. I walked in to this store specifically to buy a Trek because I have another one that I love. I walked out empty handed because no one offered to help me buy the bike I came to get… disappointed.

My husband and I set out on a mission to find bicycles today (new year, new exercise goals, etc.) and ended up at City Bicycle Works. They could not have been more helpful and patient as we figured out which bikes were right for us. A total of three employees took the time to explain the different bike styles, helped us figure out which bikes would meet our needs, didn’t judge me when I couldn’t figure out the fancy pedals on the bike I liked, etc. etc. etc. They were all pleasant and informative, and I have a feeling we will be back many, many times in the course of our bike ownership.

Short Version: Very helpful staff and friendly, manager (B. Doxsee) is quite involved and willing to go the extra mile to show customer appreciation. They have a bike pump outside for cyclist to use to pump air in low tires.
Long Version:
I had a good experience when visiting this store for the first time. I stopped by to pickup an accessory, a mirror that clips to my sunglasses, and while shopping I felt like the employees were super helpful asking if I had any questions or needed help. I was also impressed when even the manager put a little extra effort to make sure that I was getting all the help I needed. He ended up helping me find the right product, after comparing a few, and further helped me at check out. As I checked out I mentioned that this was my first time in the store and that I really like the shop and found the employees to be really helpful. What I really appreciated was that he recognized that I could’ve gone somewhere else with my business, but I came to City Bicycle Works and he gave me a discount on my purchase. What I also really appreciated, was that after mentioning I was new to the shop and new to cycling in Sacramento he voluntarily explained many of the bikes routes in and around Sacramento. He had a map of bike routes handy and had no problem taking some time to talk to me about the cycling culture in Sacramento. I felt like he and his staff took the time to make sure I was helped, he gave me a discount, and spent some time helping me get familiar with the basic bike routes in the area. I would definitely recommend this shop to anyone who is also new and looking for great service and a helpful team. I also liked that they leave an air pump outside so that you can air up your wheels.

After trying a few bikes out at another store in Midtown, I thought I’d try this one. The smaller store suggests a smaller selection, but they have a storage place to house many other bikes, which they can access in 10 mins or so. I ended up trying another 3 bikes or so here as well. I never felt pressured to hurry up, or to spend more than I wanted to.
The bike guys (girls) are wonderfully friendly, don’t make you feel like an idiot when you ask basic questions. I learned a ton about bikes, ranges of quality, and types of bikes. Service wise, they include an hour-​long bike-​fitting” where the actual owner (in this case) assures all adjustments of height, length, posture are best for a great ride. Once again, it’s the details that set apart a good business from a great business.

All the workers are incredibly friendly and helpful. They have a nice selection of new parts and bikes. They’ve been kind enough to direct me to the right places for obscure old pieces they knew they couldn’t replace which I appreciate. Service was fast and professional. A great place.

Great experience renting a carbon road bike while in town on business. The staff were friendly and helpful and the bike was in perfect working condition. I’ll definitely use them again if the opportunity arises.

Whether, it’s a simple bike repair, purchasing accessories or purchasing a bike, this place is as good as it gets.
Staff is knowledgeable, friendly and seem to really enjoy what they do.
Great vibe in this store.

After leaving a previous bicycle shop (college cyclery) irritated and highly upset because the customer service was HORRIBLE! …
i went into city bike works looking for 3 specific things. As soon as I walked in i was greeted graciously by atleast 2 associates. I was helped mainly by, kito. forgive me if the spelling it wrong :). He directed me to the exact items I needed. Even though what I was looking for might not have been the right size, seat clamp… without having the bike in hand. He went out of his way find out what size would’ve been the best fit. Kito was very nice and his customer service was outa this world! Aftr spending about $ 150 … i went home and put my parts on… they were all PERFECT! ! Exactly what I needed! Definitely made my whole day. Thank you for the great service!!! I will never shop anywhere else for bike parts and accessories.
Christy w

Great customer service and selection of bikes. Thanks to Mark and Sahara for taking the time to help my wife find the right bike for her.
I will continue to use City Bicycle Works for any bike needs.

I rented a hybrid bike from here earlier today to ride the American River Bike Trail and it was a total blast! On Sundays they open at 10 a.m. and close at 5 p.m., so I showed up with my friend right at 10 a.m. in order to rent bikes.
We had really good customer service and were outfitted with hybrid bikes, helmets and also water bottles and a bike lock when requested. The staff member who was helping us also helped us adjust our helmets and adjusted the bike seats to the appropriate height for us which I definitely appreciated since I hadn’t ridden a bike in about 10 years.
Hybrid bikes cost $ 20/​day to rent which I felt was very reasonably priced for an all day adventure. On a prior visit, I was told that they also had road bikes available for $ 40/​day and that would be an option to consider if we plan to ride over 30 miles. I enjoyed the hybrid bike that I was given and would definitely rent it again.
The store is also cool to browse with all kinds of bike related clothing and accessories. I really want to buy some clothing specialized for biking and will likely come back here to make those purchases.
Highly recommended!

My favorite mid-​town bike shop. Always a great experience, with a show room full of everything you could imagine needing for cycling. The staff are attentive, helpful and friendly. I really like the «open air» service center and any quick wrenching has always been performed perfectly the first time with prompt turnaround.

City bicycle works is a great shop. When I used to live downtown this was my goto stop for any bike needs. Now that I live on the other side of town I don’t get here as often. They always have in stock a large selection of bikes and accessories. I have also experienced the work done by their service department and from my experience… pflawless. This shop is a great support to the Sacramento community and we’re lucky they are around.

City Bike Sacramento’s service department rocks. They did a major overhaul on my well-​used pricey road bike for $ 150 less than their local competitors. When they replace your Shimano Ultegra components — they charge you close to the online prices — unlike other shops that charge full retail. And, the service guy went above and beyond the call of duty as he struggled without any complaint whatsoever replacing my seized up pedals. Kudos.
Sure, the guys at the register could take some hospitality lessons from the women at your local Crate and Barrel — but the store manager helped out a homeless guy with a broken bike and a long, long, long story — so overall — this is a rodie shop with decent prices, great service, and a big heart.

I’ve been wanting a bike for about 2 years now but it’s an expensive purchase and I’ve always been intimidated by sales people (mostly because my bike knowledge is non existent). I was so happy to find that the employees at City Bikes were fabulous! Craig talked me through a few bikes, asked what I needed it for, made a few recommendations and really listened to what I wanted. Best of all, there was NO PRESSURE. Craig would have been nice and helpful even if I was just there to look. Super knowledgeable, friendly and willing to share his passion for bikes! Overall, I had a great experience walked out with a bike I love (plus helmet, lights, lock and other accessories) for less than what I had budgeted! AWESOME!

If you ever have to have a bike repair done-​these are the people to see period. Good service with knowledgeable technicians. They also have a great selection of bikes for anyone looking to get a new scoot or upgrade your old one. Do be aware that if you want to have a repair made-you’ll want to arrive as early as possible because you are not going to be the only person who needs something done. Also be aware that bike repairs aren’t cheap so do be prepared to pay the cost to ride like a boss however you can trust me when I say that it’s a lot easier than trying to do it yourself. Lastly-​they also have a good selection for the kids and little ones who are just starting to ride so check them out and if this review helped to bring you in-​let ‘me know.

Great customer service. Nice guys that don’t BS you into buying stuff. Good quality stuff. I got my first new bike here: Electra Townie (internal gear 3 speed). They hooked up the new basket and lock rack for free.
With their bikes, you get a free 90 day tune up and free flat repair (minus tube cost), etc for a year. Coolbeans!

After multiple visits, it’s safe to say that City Bicycle is arguably the best and most reliable bike shop in town. Most attractive to me is their no pressure approach to helping customers.
While looking for a new seat, the sales guy actually almost convinced me NOT to buy a new one, instead explaining that the tilt of the seat was the real reason I was uncomfortable down there in my nether regions. I did buy a seat as well since he also sold me on just how awesome their saddles are. Who knew a place to plop your ass would be so interesting?
Best of all, they have a lightning-​fast in-​house staff that will do any basic repairs while you wait. I love other spots like Edible Pedal when it comes to personal service, but damn if they aren’t as slow as a squeaky wheel. If you want quick repairs, opt for City Bike’s 20-​minute turnaround as opposed to the three day turnaround elsewhere.

After commuting 24 miles a day on my 52 lb, 8 speed Dutch city bike, I decided to get a modern commuter bike. I went back to City Bicycle Works for some advice and to have a look at their commuter bike selection. After a brief discussion with Judy, she set me up with Bowen to go over some options. I asked Bowen to outfit me with a lightweight bike with an internal hub and a chain guard. Bowen gave me a quick, but informative introduction to road and hybrid bikes which do not typically come with chain guards or internal hubs.
Based on my commute distance, terrain and budget, Bowen recommended a performance hybrid with a dérailleur system. After we discussed why I was opposed to deraileurs, Bowen gave me a quick lesson on shifting which made all the difference during the test rides. I road five hybrid models by two manufactures. Afer 3 hours of test riding and hundreds of questions, I decided on a Trek FX 7.3 over a Cannondale Quick. At no time did Bowen seem annoyed, impatient or eager to make the sale. Bowen spent even more time with me afer the sale to make sure the bike fit me correctly before I rode away.
I stopped in last Saturday to look at some panniers and Craig set me up with an awesome Bontrager rack and a trunk bag that clicks in and out with little effort. This bag also has panniers that zip up when not in use. Craig also helped me select a mirror that clips onto my helmet. Craig gave me some valuable advice, reminding me to not become to reliant on the mirror and to always look over my shoulder before entering traffic.
I’ve been commuting on my new bike for two weeks now and I couldn’t be happier. My commute that once took three hours (an hour and a half each way) now takes less than two hours. With 27 gears at my disposal, I don’t fear the rolling hills on the bike trail anymore.
I addition to a great selection of bikes, accessories and exceptional customer service, the service department is staffed with friendly and efficient mechanics. From the back of the house to the front of the house, I highly recommend City Bicycle Works!

These guys are rockstars. Each and every time I shop there and I’ve bought everything from a battery to a carbon Fibre road bike the staff here have gone out of their way to make sure I’ve been completely satisfied.
Staff who ride and care and customers who will offer their advice and opinion make this a Jem of a store.
Go down and you’ll not regret your choice

I always browse the bikes here when in the area. Love what they have in stock and staff is very helpful and knowledgeable if you don’t know exactly what type of bike your looking for.
Parking on the street and watch for sidewalks sales :) you will go crazy over the bikes