Clear Wireless Internet

I have been using Clear for aprox 2 years and it has been a good, reliable service. One time it did go down but everybody has a day when things go down. Remember when local ISPs were attacked by having their cables and fibers cut? I think it was ATT and Wavecable. Again, everybody has a bad day and this should be considered.
Their customer service (CS) was kinda lacking. Seems like everyone is outsourcing this. Shame too as it is hard to understand these people sometimes.
When I signed up I made sure that I was in an area for coverage. They had a map and I was in the dark green area so I was covered.
Too bad they are closing this service down. I would’ve kept using them as it was very convenient due to being wireless and the price was great at $ 39.99 unlimited. Going to be hard to match this.

First off, I’m a very patient person. Super patient!!! But I cannot wait 5 minutes (on average) to receive an outcome from a plain Google search and wait for it to load properly.
This is by far, one of the worst wireless internet providers that I’ve ever encountered. Claims to have towers with amazing internet signals throughout the Sacramento region. I live in the heart of Sac. and every attempt to retrieve a signal becomes inconsistent and spotty. Dial-​up may even be faster.
Even just writing this review for the company is taking me almost half-​an-​hour because their signal is that bad. Also, contacting customer service for assistance gets you nowhere. It’s the run-​around as usual…
Please avoid at all costs! You’ll be relieved of stress, frustration, and anger that you did!!!

I’ve read the current reviews, but none have said an essential fact: CLEAR said they are discontinuing service soon. Here is the notice they sent to my email last month:
«Dear Valued CLEAR/​Clearwire Customer,
You are receiving this notice because our records show you are subscribed to services on the CLEAR 4G (WiMAX) Network or Clearwire Expedience network. Sprint is in the process of implementing major enhancements to the Sprint 4G LTE Network, including the deployment of Sprint Spark, an enhanced LTE network capability, by repurposing the CLEAR 4G (WiMAX) Network and Clearwire Expedience Network. As a valued customer, we are providing you formal notice that Sprint will cease operating the CLEAR 4G (WiMAX) Network and Clearwire Expedience Network on November 6, 2015 at 12:01AM EST.»

I’d like to give it zero stars.
I just moved to Roseville area.
We’re paying for 5mbps, getting almost 1mbps per speedtest net despite trying several locations around my home. Can’t watch any videos is real time, it just sucks.
Upload is 256kbps… Really? Canceling service tomorrow.

Had this for almost 2 years and it worked awesome, I was getting high speed internet and never got disconnected from gaming or any other devices. Till, when I moved to a different place recently and my internet connection is messed up. I’m getting ⁴⁄₅ bars only and only getting medium connection. Also, I kept getting disconnected every 5 – 10 min even though I’m the only one connected. Coverage map says I’m within coverage, but I cannot change what tower I can connect to.
Now, looking for a new internet provider that I can use right away.

We have had clear now because we are stuck in a situation that where we live (I am on a contract) — we can only get Comcast or Clear.
I have been in the IT field for 20-​years. I have never, in my 20-​year IT career, seen such a slow internet provider –dial up was faster — but as I conveyed — we are stuck until our lease is up and we can move to get another provider.
Customer service should be ashamed of themselves. Their solution, in the 29-​times I have called because it is taking 30-​seconds to load a webpage is ‘You need to point the modem in a different direction or we are experiencing high traffic and finally my favorite: It is your computer!” My computer is 4-​days old. It is the fasted on the market (e.g. Best Buy, Feb 2015).
I beg you! Never utilize this service!
Troy Conway Ph.D.

There has to be something to so many low ratings on Unilocal-​heed the stars. Anyway, we are in an area where we had a choice between Clear and Comcast, and I’m not a Comcast

I was a bit sceptical about Clear because of the horrible reviews but I wanted to give them a chance. I was told that I had 30 days to try out the service and I could return the modem if I was not satisfied.
Set up was very easy, really just plug into power and the signal is there. The password is on the modem. I went into the modem and easily changed my wifi name and created a new password.
I have had service now for a few days now and I am getting between 2.5 to 7 mbps. Peak times it slows down a bit. I’m not sure yet if I will stick with them. I have 2 little ones on ipads and they get impatient when their Netflix buffers.
Overall, it’s a viable option if you live in elk grove and want to try someone other than frontier or comcast.

Yep, one star — would be negative if I could.
After 2 years with them on the same plan — and their committment to «no price increases — EVER — lifetime pricing» they tried to raise my rates this month by $ 60 a year.
They tried to explain that it wasn’t their fault, and that it wasn’t Clear, but Sprint (who recently bought Clear) that was raising the prices.
I explained that I had a contract — IN WRITING — saying that it was the same rate as long as my account was kept current.
So I had to call, spend the 30 minutes on the phone with someone that spoke broken English that kept thanking me for my time after every freaking sentence…
I got them to agree to the original committed price in the contract, but it wasn’t easy.
As always, they lie, cheat and steal from their bread and butter customers.
BOO!!! SHAME ON YOU CLEAR!!! SHAME ON YOU SPRINT!!!
If you were hit with the price increase, CALL THEM! Insist that you were given a lifetime price guarantee — everyone in the Sacramento are was. Get them to go back to your original rate! I hope this helps someone!

I set up this service for my boss. When it came time to cancel the service, I could not cancel it. I was told that he must do it, even though I am the one who has all the information regarding it, they still need for him to call and cancel it. HELLO. I CAN ORDER IT IN HIS NAME, BUT CAN CANCEL IT. DOES THIS MAKE ANY SENSE TO ANYONE ELSE.

If i could give this company a negative star, i would. This company has shown me, by far, the worst customer service that I have ever received.
I honestly never want to use Unilocal to post negative reviews because I understand the effect they can have on business, but I think this is the right thing to do in my situation.
I called CLEAR the last week of June 2013 to inquire about service, price plans, and contracts. I was pleased to hear that there were no contracts, the service was reasonably priced $ 49 each month, and $ 49 for the modem (not cheap, barely competitive, but reasonable) and i was wary of signing with a big conglomerate provider like Comcast or Sure West because I had a fear of sneaky contracts that would lure you in with some deal and then raise the price in 6 months.
So I decided to give this smaller, lesser known, company a go. Well in hindsight, i realize they are lesser known for a reason. They rip you off and run you around in circles once you’ve come to your senses and realize you’ve been ripped off.
I was told my area was «green» that i will absolutely have 6mbps– i never got more than 1, no matter what the hour – peak or not– and even that 1 was so inconsistent i was barely able to conduct a Google search without waiting sometimes over 5 minutes for a result.
The sweet talking sales person does not mention that the map is not very accurate, and I understand that, as a former Verizon salesperson I do understand that sometimes just making a sale is very important. HOWEVER, i also understand that if my customer returns the equipment I do not get credit or the commission for that sale. Which is why i always choose honesty first, and I did not receive any honest information from this company.
The sales person requested that i keep my debit card on file with the company– I asked will i be charged automatically every month without my consent? He said yes, the only way to avoid auto-​withdrawal is to remove my card from their files and pay when i receive reminders from them. I agreed to that, removed my card from their system and ended the call.
I received my modem or 4G box the next day, I thought that was awesome, over night delivery and I had internet the next day– but like i said, i had no service. Even when i set the box up in a window, opened the window, tried every thing possible, and nothing worked.
I had 14 days to cancel my service with a full money back guarantee. On July 1^st, after several days of barely any connection to the internet (which to me is horrible because i work in digital marketing and am a part time student) I called to stop service.
The person on the phone told me that I had to return my equipment, (which i did the next day) and that since my credit card wasn’t on file that they could not process an immediate refund, that now i had to wait for two separate Visa gift cards for two separate amounts of $ 49. Once i stopped service it would take 6 weeks for one card and then once i returned the box i would receive the other gift card.
Fantastic, so I now had to wait to receive my $ 100 back via gift card because i wanted to avoid being charged automatically each month.
Anyway, as the time marked date will show, today is already August 30^th. Still no gift cards. The service has been canceled since July 1, and the box ACCORDING TO THEIR RECORDS was returned on July 7^th. An entire week before my deadline to cancel service and only 1 week after i even initially signed up.
I got off the phone about 30 minutes ago and the woman ran me through a frustrating process explaining that once the equipment is received it takes a month to process and THEN the money is sent back, so i should be expecting my cards at the end of September.
So not the initial 6 weeks i was guaranteed, but instead 3 months. Perhaps for many people this service is fine– but this is just one customer’s experience and I was treated very poorly, i was sent on this wild goose chase, and for terrible Internet service at that.
I called Comcast after i realized this service wasn’t working, by the way, and am now paying 34.99 for 12mpbs very consistent service, and get this NO CONTRACT! So just goes to show that if you want a customer to choose your service, just be honest about each process every step along the way– and answer questions with integrity– do not just try to get me to buy something that you know i will return.

I really wanted this to work. I was encouraged by the coverage map in West Sacramento and expected to get at least 3 Mbps downloads, even though I was paying for 6. After installation and following all instructions to a tea, downloads varied from 6.3 to .5 Mbps with no consistency. I can’t deal with this erratic service.
It took me over an hour and four different people to get the RA and refund. They even offered to reduce the price (not the issue).
Maybe someday they may be good. For now, they are not ready for prime time.

Be careful of the sweet talking salespersons… I can’t believe i was duped… After I consented to trying this service I had impossibly SLOW speed. AFTER I signed up, I was able to access CLEAR’s display of quality of service/​speed, even showing a very clear/​accurate map indicating my areas was at best, SPOTTY, for speed. FUNNY, how this was never mentioned in their high pressure sales pitch… I’ll have to admit when I cancelled they did partially come through, crediting most of my payment EXCEPT about 10 dollars plus in shipping … Overall I’d never recommend this service for their deceptive sales practices, but I guess there’s worse… You’ve been warned…

Well I had time warmer Internet for many years and TV as well but had so many problems with my DVR’s and TW replacing them with used re-​builds that I fired the TV service then decided to try Clear to see if it was worth firing TW Internet service. I was real happy with the ease of the set up not having any wires to hook up. I tested Clear for about 2 weeks and was very satisfied with the speed which was very close to what my Time Warner service was giving me so I disconnected TW Internet. My Clear service worked nicely for about 6 months and now it disconnects daily and sometimes multiple times then also my DL speeds will go from 2.51 Mbps down to .42 Mbps. I have called Clear customer service and spoke to operators located in India who will offer absolutely no solutions they will take information and tell you a case has been open to investigate my issues but other than that no one has ever contacted me with any sort of solution. So what I found out is if clear works where you are and you are close to a tower and you are pretty sure you will never need customer support then give Clear a try. Clear customer Support makes Time Warner look like they have AAA support. I will be back with Time Warner soon, the good thing about TW if there is a connection problem they will send technicians to address the issue.

Inconsistent. I live across from the Capitol in Downtown Sac. Clear has never been as fast as they claimed it would be, compared to Comcast cable. It’s fast enough at times, then all of the sudden it’s like having dial-​up again. It is convenient, you can place the modem where you want, there is one less wire/​cable cluttering stuff up. But I don’t recommend switching to Clear until they resolve their issues.

DO NOT get this service! It is VERY spotty, like a 1990’s cell phone! Sometimes it works, sometimes it doesn’t! Their customer service it TERRIBLE!!! We signed up for a one-​year plan, and when the year was up, we went to cancel and they said we signed up for a two-​year plan… and we would have to pay an astronomical fee to cancel! Well, we paid, and now we have a ‘real’ internet service (for about the same amount of $), and we can actually watch Netflix streaming, be on the internet AND use the phone all at the same time without losing ALL internet!!!

Their equipment does not work. The customer service is slow and unhelpful. I was offered 50% off of their services after they admitted their modems were not working. Now I ask you, why would I want to keep your services when your equipment does not work?

The key to satisfaction with Clear is that you live near a tower. I live near a tower. My internet service quality is awesome. Currently, I am on the internet typing away, watching a NetFlix movie, my son is playing an online role playing game on another computer right beside me, my husband is in the other room Skyping with someone in Europe. 50 bucks a month, and setting up your receiver requires all the skill of plugging in a toaster. So, no $ 200 set-​up fee! Love, love, love it!