Closet World

I really wish there was a «0» star on here. people STAYYYYY AWAY… they got me for $ 3500.00 for my closet. and even when the installers came out, they said I paid to much! they had to come out three different times to finish it off and its still not complete! yet they sure cashed my check pretty quick! then the installer «Elvin» said he was going to come back the following Saturday to finish up and bring me more shelves… I’m STILL waiting and its been since April 24^th. I would of had better luck just buying one from Home Depot or Lowes! bunch of jokes, I tell everyone I know to stay away from these scammers!

I rarely give out bad reviews because social media is HUGE for me. I have 10K + friends on Facebook. I also have a 2K+ Fan Page on FB. And here of course on Unilocal I have over 500 friends. What I’m trying to say is I know if I say something bad, it can more likely than not make a negative impact on a business. So I am VERY CAREFUL and I almost never do it. With that said, today was a BAD experience bad enough for me to get the word out so here it goes: If you value your money and how hard you worked to earn it, dearest friends STEER CLEAR OF CLOSET WORLD.
Let me back up a bit:
In August 2013 I bought a 2400+ sq feet house in the Sacramento suburbs called Elk Grove. My primary home is still in San Francisco but after surviving breast cancer (2008 – 2010) my views on life took a big U turn and I found myself wanting a place with less stress/​crowds. Hence, the decision to buy this second home.
Okay back to today’s bad experience. As a single woman (never been married) I prided myself in buying this house on my own terms. With that said, I relished in my own spacious Master bedroom with the jacuzzi tub and bathroom and… CLOSET of my dreams! This closet my friends is HUGE! Every girl’s dream come true walk in closet. And yet my clothes are still disorganized and I’m ashamed to admit this, in a big heap on the floor and some of my lovely things still tucked away in my suitcases. Although the closet is big, it doesn’t have any drawers or shelves or the tools it needs to be functional. One day I see an ad in the mail for «Closet World.» Dummy me should have Unilocaled them first (I’m sorry I had a blonde moment). Instead I made the BIG MISTAKE of calling them and making an appointment.
This morning at 10:05am a lady who I will refer to as Katie (that’s not her real name) showed up. She seemed pleasant. She took measurements of my closet. Then together we went downstairs and at my kitchen table she took out some samples and began her sales pitch. And that’s when things started going downhill.
By the time Katie got the measurements and ‘designed’ my custom closet with her ruler and pencil, it was 11:30am. By the time she and I started negotiating prices it was 12:30pm. I was losing patience. And by 1pm– YES THREE HOURS LATER, I asked her to kindly leave my house. I realized Katie staying for as long as she did is also a sales tactic to guilt you into buying their closet system. What a joke! But this wasn’t the worst part. Wait until you hear these OUTRAGEOUS prices.
JUST TO DO MY ONE walk in closet her estimate came out to a whopping $ 5,233! I KID YOU NOT! About 5 years ago I use to own a 2 bathroom/​2 bedroom condo in the bay area and I hired a closet company to organize my ENTIRE condo– walk in closet, kitchen pantry, two more long closets it was 5K TOTAL back then. When I told Katie that she said prices/​costs have gone up. Yea right lady…
Then Katie proceeded to tell me that they are having a promotional 40% sale. The price dropped to $ 3683. I was shaking my head no. WTH??? Do they think I’m made out of money? Then this is the part that disturbed me most. She PICKS UP HER CELL PHONE, and calls someone. That someone (a lady) picks up the other line. Now Katie has her phone LOUD ENOUGH SO ANYONE NEXT TO HER CAN HEAR the conversation. The lady on the other line says «Give her $ 3130» as if that’s a deal? Give me a break… Then they BOTH wait for me to reply back… with the lady on the other line WAITING FOR MY REPLY. Talk about pressure and nasty sales tactics! Can someone say SHADY??? I say no way that’s still too steep.
Then Katie gets off the phone to REDO the entire design and estimate. At this point I’m in too deep I want her to finish this ridiculous charade. I spent nearly 2 hours with this woman… Right? Then she calls back this lady AGAIN. The price drops to $ 2763. Are you hearing this? What started off as $ 5233 is now $ 2763 as if I’m getting the deal of a lifetime, right? I still say no way, you guys are asking for too much. Then this time Katie CALLS SOMEONE ELSE, a man’s voice on the other line. I am so fed up at this point, I just want this done, right? So I say, «Okay I’ll pay $ 2,000.» The man voice says «$ 2400»
And then I say «You want $ 2400, I want $ 2,000 let’s settle on $ 2200.» That’s still $ 2200 for a stupid organizer for ONE STINKIN’ closet. The guy voice mutters something to Katie who turns around and says «$ 2300.»
At that point, I knew I had some SHADY, UNETHICAL, SCAMMERS in my house. I can’t believe they were squeezing me THAT HARD for just $ 100 more when I already offered $ 2,200! As if $ 2,200 is small potatoes. I was ROYALLY offended. What kind of world do we live in that someone thinks $ 2300 for some low quality wanna-​be wood closet is a good deal? I asked Katie to leave. Closet World you are JERKS! And I want my friends to know. Stay away from them. far far away!

One of those experiences that makes me wish I had consulted Unilocal first.
I’m just going to copy the email that I sent to the company after we had the installation done:
We had our closet installed yesterday and we’re really unhappy.
1. We were told there would be two installers to be sure everything would be done correctly. Only one arrived.
2. The agreed system did not arrive as planned – not enough shelves and an extra hanging rod. We were told we might be able to get our shelves next week.
3. The holes for the pegs are not milled properly, and some are too big for the pegs, while others are too small.
4. there is not enough depth from the wall to keep our clothes hanging freely.
5. The shelves have jagged edges on them. They’re also scuffed up, sticky, and dirty.
6. But worst of all, it isn’t safe.
I barely bumped against one of the supports and the shelves came crashing down onto me and injured my hand. When Michael did the same the closet rod fell off.
This isn’t ok.
We need to find a solution immediately.
Please get in touch with us to resolve this.
— — — — — — — —
A week later they got in touch. After we had called them. Again.
They sent out a couple of guys to fix the closet, which took about 15 minutes and a couple of L brackets. Why the guy couldn’t do that the first time is beyond me.
They also hassled us about refunding the missing shelves.
Save yourself the money and aggravation.

Thank goodness we cancelled the order in time! The very next day we called to cancel the order and couldn’t get anyone to handle it so Daisy in the corporate office took the cancellation order and we also faxed it in as well. That was on May 3. On May 24 we still hadn’t received our check back or a credit to the account (was supposed to be within 10 days). Called again and spoke with Maria. She promised to have accounting call us the next day as they weren’t in when we phoned. Guess what? You got it. No phone call. We got super busy as it was the end of the school year and we are both teachers. Forward to June 6… still no check returned. Called and was told he was not sure where our check was, but it wasn’t cashed right? Not the point. I don’t want to keep having to make sure the check wasn’t cashed. I want my check back. Supposedly they found it (after being told it was most likely shredded by now) and are putting it in the mail. I won’t hold my breath. We got our closets done by Accents on Closets and are happy with the closet and LOVED the work done by their iinstaller! He took his time and really made everything perfect.

Warning! Do not use this business it’s no good. They will put high pressure sales tactics on you to sign a contract when they come out to do design. Once you sign your screwed, good luck to you. The brochures make everything look so nice but the actual product is very cheap and generic. The installer no-​showed, was late and it took 3 trips to our house to do one small closet that wasn’t even a walk-​in closet. They broke stuff, showed up hours late, and didn’t have everything to finish the work. When we complained it fell on deaf ears, they offered no compensation whatsoever but plenty of excuses. We could have gotten someone local like a handyman and done so much better. Please do yourself a favor, if you need a closet redone shop around and get some estimates from reputable local tradesmen or companies and don’t waste your time with Closet World. They wasted a ton of ours.