Emser Tile

Excellent customer service, great selection from porcelain to marble to limestone, and responsive to my needs. I would definitely recommend them to family and friends and use them for future projects. Kelly and Cody are great!

Our experience with Emser tile started off good, but deteriorated rather quickly after our order was placed.
They did not have the tile we requested in stock and we were told that they have it in their factory in Los Angeles. Daniel told us that they would have it in their store the next day (Friday) at 7:25am.
I arrived at the showroom at 7:25am to find out that the delivery truck was broke down in Los Angeles and our tile wouldn’t be delivered until Monday morning at 7:25am. Daniel told me that they received an early morning email advising about the truck break-​down.
If customer service is important to them, they could of at least called customers letting them know that there would be no delivery. So driving to Rancho Cordova from Elk Grove was a waste of time and money on fuel.
So, Monday morning I arrived at 7:25am to the showroom to be told that the truck hasn’t arrived yet, but is in the vicinity of the tile shop. Fast forward an hour and the truck finally arrives. All this time, my tile guys is sitting at my house twiddling his thumbs. It took another half an hour to get our tiles off of the truck.
So, with the tile job complete, we had an extra box of tiles left to return. When we bought the tiles from Daniel, he told us that if we had a full box of tiles left, we could return them for a full refund.
I go to return the tiles today and the employee asks «Do you have a return authorization?» Ummm… I was never told that I would need one. The employee also said that there might be restocking fee associated with the return. That was another thing that we were not advised of by Daniel.
When the return was complete, I looked and we were charged a $ 41 restocking fee. WTF?! Is that for having to carry it 30 feet and put it on a shelf?
We will never shop at Emser Tile again. If I was the owner, I would be embarrassed by the way they treat customers. YMMV, but make sure you read all the fine print or ask the right questions before you purchase.
Just an FYI, we bought $ 1100 worth of tile at $ 17.18 sq/​ft which is pricey.

My mom and I went here to check out some tile while remodeling my kitchen last year. We walked in to find a really good selection if tile however no one wanted to greet or help us. We walked around for a good 15 minutes until someone acknowledged me. By that time I was taking tiles off the walls and trying to color match my own ideas in my head. I’m sure they didn’t want me to break anything so that’s why they said hello. All I’m saying is — they shouldn’t judge a book by its cover. Just because I walked in wearing yoga pants and a t shirt didn’t mean I wasn’t ready to spend thousands if dollars on some tile. I went across the way to Biaggio Tile and they were awesome!

After the great customer service we received, we wanted to share our experience. Shane was very helpful and spent a lot of time with us to make sure we were comfortable with our selections. He offered some good advice and was very professional. We were very pleased with the service we received and highly recommend this showroom.

The service here is great. They will help you make choices that will fit your design aesthetic and your budget. That being said, their pricing is quite misleading. We went in one day and asked about the pricing for their Landscape Canyon tile. We were told it was something like $ 14 a foot! Looked online and everywhere it was between $ 4 and $ 5 per foot. What I learned was that they give contractors they work with what they call «wholesale pricing» which is really just what retail is on the internet and everywhere else that you can buy their branded product. That was a little upsetting. I was under the impression that I was getting a deal but in reality I was not. I paid $ 3,000 for everything (product and necessary materials) and another $ 2,500 to get it installed. Project was about 500sf – three bathrooms, kitchen, pantry. I was happy with the quality of their product, which greatly exceeded both my expectations and anything offered at Home Depot or Lowes. Their so-​called 3D printing for stone tile is incredibly realistic. We wanted tile for longevity and ease of cleaning and we could not be happier with the appearance of our floors. Just make sure you do not pay their «retail price,» if necessary get them to price match what’s available on the Internet or just buy online from another retailer (Emser seems to sell true wholesale to other outlets and they in turn sell at the same price offered to contractors). All in all I’m happy and would recommend Emser to others, with the above caveat of course.
Oh, and we got three bids. One guy told us that he could «get us a deal» and that the product would only cost $ 6 per foot. Shady. If you’re going to go with one of their recommended contractors, use Doug Anderson from Designer Tile. Working with Doug was quite literally the best home improvement experience I could imagine. He was accommodating, professional and incredibly talented. Doug, you probably won’t see this but you are truly awesome!

Great selection, awesome help. This was our second trip. We showed up several days ago and tried to pick tile for two bathrooms ourselves. Not all of our ideas are good ones.
After several other tile stores and hours of frustration, we returned to Emser because it was the only place that we came close to finding what we wanted. On our second trip we decided to go immediately to the counter to seek guidance. That’s when the clouds parted and a bright light shone down on Emily.
We told Emily our vision for the first bath and she immediately went to work. We handed her the shopping list from our contractor and within 5 mins she found two complete «looks» for the bath.
We loved what she selected so much we told her our vision for the second bath. Yeah, that took less than 5 mins for her to pull together all the necessary tile we needed for the job.
Emily is my new best friend! Please Emily don’t leave Emser until we save up the money to get our kitchen done. We’re coming back!

Nice people, good customer service, very well laid out and good selection.

I have to admit if money were no object Walker Zanger and Ann Sacks Tile are two of the very best places to buy tile however, plenty of great selections can be found at Emser Tile. I recently renovated our new house (don’t ask it is a common disease amongst Interior Designers) and purchased all my tile here. I bought travertine for the kitchen, tumbled travertine for two bathrooms and limestone for the third bath. The friendly staff at Emser Tile (Rich & Cristi especially) provided me with exceptional customer service and materials. I have purchased tile here for hundreds of clients and have been satisfied (as have my clients) with the product and results every time. So next time you are in need of tile, granite, or other natural stone products stop by Emser. The added benefit is they are priced better than most other resources… especially Home Depot Expo who buys from Emser and inflates the price.
10.10.07 — I just learned that Cristi is no longer with Emser (I will miss her when I go in this week) but Rich still works there as well as the rest of the crew.