Extended Stay America – Sacramento – Northgate

I needed a room late at night and it did the job.
No frills place that was clean enough and felt safe enough to pay $ 70/​night.
I’m not that high maintenance, so it was fine for the price.
The front desk could be friendlier but I’m not expecting the best hires at an Extended Stay and as long as they’re not out right rude to me, I can live with it.
Will I go back??? Hmmmmm… I don’t know? It depends what else is available that night at that price.
I have stayed in worse places for even higher prices, so although it wouldn’t be my 1^st choice, it wouldn’t be my last choice either.
I think $ 70−80/nt is the most I would be willing to pay for that room based on the location, perceived safety, cleanliness and service.

We got the room through Hotwire and had no idea where it was until we paid. What a disappointment! If I could have been, I would have cancelled the room.
It didn’t look too bad from the outside but the inside of filthy. There was ants crawling through the cracks in the walls, the bathroom counters were dirty with stains, there was poop build up inside the toilet, paint chipping off the walls and the linens did not look clean. And there was white stains on the curtains.
And to top it off, the cooler/​heater didn’t work in the room. There was no way to control the settings so we ended up having to unplug it. The room also had a very strong odor of pot that never left the room the whole time we were there. Gross! There was bags of trash and over full trash cans in between the levels of rooms in the stair wells that obviously had been there for quite sometime. We saw other guests just throwing trash over the side of the balcony down into the parking lot because they were too lazy to walk to a trash can. Obviously if the employees didn’t care enough to keep the place clean, why should guests. The most of the clientele looked like they had just gotten out of prison anyway.
Thankfully, we only stayed one night. I didn’t feel very safe in this room as it seemed like the door was not very secure even with the deadbolt on. There is signs all over the property warning people to lock up their cars and to hide their valuables. There was a lot of shady looking people just sorta hanging around the parking lot as well each time we pulled in. I’m not sure if they were other guests or not, but it’s worth keeping an eye out for especially since it’s close to the freeway.

This hotel is hella gross. Im not talking about the cleanliness or interior its below average but you get what you pay for. But i was genuinely concerned for my safety and my vehicle and belongings. This place is by far the most ghetto hotel ive ever had the displeasure of staying in. The guests are ghetto and so is the customer service. The chick didnt even greet us she just acted like we weren’t there and ran off to go have a private conversation on her phone. Stereotypical ghetto customer service. The guests are literally like scary. Ghetto gang members, loud obnoxious women shouting and singing on the stairs, and scary looking drug addicts. I woke up in a panic at 8am after only being able to just fall asleep around 5 not cuz i wasnt tired but becausee and my husband had to keep checking on the welfare of our vehicle and our belongings in it. Yes it was that bad and no were not paranoid yuppies. We’re actually leaning more towards the opposite for the most part fearless and unbothered. But we were both concerned the whole short time we were there. We both popped up at 8 am grabbed our stuff and literally bolted to the car upon arrival to the vehicle and we find it intact and all of our belongings still there we sped off eager to get the fuck out of there and relieved we left with all our stuff.

Never will I stay here again bed is stained with blood pubic hairs on their blankets did not have extra pillows my room smells like cigarettes they switched me rooms and this one still smells like cigarettes.

Checked in with my bf and was surorised from the start that an extended stay was ranked one star on Priceline. So of course we took the deal because we have never had a problem there before. The front desk clerk was nice, got everything that i asked for, the only downside was i wish the bathroom floors were a lil more tended to. Random stains on the floor is not attractive.

Need an early wake up call? No problem! You will probably be woken up at all hours by the tweakers above you that stay up all night. I called the front desk and the guy that answered didn’t even sound like he knew what he was doing or worked there. Also, after they clean there is baby powder everywhere. Are they just covering smells? Would have never stayed here had my boyfriend’s work not payed for it.

This place is absolutely horrible.
We checked in at 3pm on 9÷6÷15. First off, the front desk people were not welcoming what so ever. 3 people working and not even a «hello» or «welcome to Extended Stay» «hello, how may I help you?» Nothing. We told the lady we are here to check in and her RUDE response was «Ok. You got a reservation?» Well duh. That’s why we said check in. The other 2 lady’s just had their backs to us and was just laughing and gossiping about things they shouldn’t be talking about in front of customers. Very UNPROFESSIONAL. As we make our way to the room ON THE THIRD FLOOR, the fridge was filthy, the exhaust fan is broken in the bathroom, there was no hot water, no hair dryer, gave us a broken/​leaking iron, there are cobwebs and spiders on the ceiling, and we found out that there was no kitchen ware at all. There was a sign that said to choose the package of what we want and it would be DELIVERED up to our room. So I called the front desk and they said «oh, we’re busy right now. You have to come pick it up at the front desk». Okay? So we have to go downstairs, and ask for plates, silverware, glasses, dish cloths, pans, and spatulas. Upsetting. I also called about the ice, and there was no ice provided. We decided to go to the store really quick to buy some ice and we thought, well since we’re down here we might as well get the kitchen ware stuff. We were really upset because once we went downstairs they had no customers at the front desk. They were all just hanging out, laughing amongst themselves. We take a 5 min trip to get ice, we came back and the front door was locked. The sign said to dial «0» for after hours assistance because we wanted to grab the kitchen ware and the lady tells us they’re checking the rooms right now and they would deliver it to us. After multiple calls made, it took them 3 hrs to deliver it and they said they «ran out» of pans and spatulas. Seriously?! The reason why we chose this hotel was because it said it has a full kitchen with the amenities included. And another thing… Why didn’t they just tell me they didn’t have pans and spatulas the first time I called??? I will never come back here. The customer service here sucks so much. I wish I could give it NO stars.

I have stayed in some pretty sketchy hotels, but this place takes the cake. There was ground up cereal in the carpet, the floor near the kitchenette and bathroom was sticky, one of the pillows still smelled of another persons cologne and the towels had someone else’s hair still on them. The neighborhood isn’t the nicest and the only restaurants around are fast good chains. I will say Pang and Whitney at the front desk were very friendly and had excellent customer service skills.

If there were a 0 stars or a minus, that is what I’d give. To say filthy bed is understatement. Food bits, nail cuttings, body fluids, and hair in bed and under sheets. When staff inspected for quality, she needs a dictionary to be told what quality is. I got clean sheets and slept in recliner covered with sheets. It was 10:00 PM and it had taken me multiple trips to bring in belongings. Got full refund and my agent booked another hotel.

Okay this place is the worst I ever seen in my life. I made a reservation by calling their 800 number to arrive and meet «Jennifer» the rudest creature on this planet. She was nasty and told me that they r sold out and that the extended america corporate office overbooked them since they dont have access to their computers and dont know that their system is down. How would the corporate office not have visibility to their branches.
She also locked herself out and her key didnt work so she kept yelling for «alfonso» who kept yelling back from inside and took him forever to come open the door for her.
She used inappropriate language to express her frustration at him. I wonder how would she feel if we expressed out frustration of a sold out hotel after having booked a reservation.
I truly hope corporate would pay closer attention to their system and employees

huge spiders, rusted bathtub, garbage that includes the lube and opened condom wrapper my 3 year old discovered!!! sergio the night employee and jennifer of days are an embarrassment and lack the social skills it takes to be in a customer servicing business!!! so rude, so unaccommodating and unwilling to do anything for us, even standing in my doorway half hour bf check out time policing me out after my horrific experience they really should have let us have a late check out at least for free but not jennifer!!! this place charged my card three times and only one was authorized by me! I had to cancel my card, dispute the charges, and get a new card sent to me! worst hotel i’ve ever stayed at, worst employees i’ve ever encountered and will never ever be back!!!

My clothes still smell like that room. I recommend you keep driving. There is a taco bell across the street tho!

DIRTY, DIRTY, FILTHY!
I booked this discount location for a business trip so only had an expectation of a clean room. Clearly that was too much to expect. My first room had dirty sheets filled with dirt, makeup and pubic hair… moved to another room with cleaner sheets but the blanket was covered hair from many individuals. The chair has freshly dried coffee and the small kitchen table has some red juice that spilled and ran down the wall onto the chair. Clearly the cleaning crew at this place has no accountability.
Not worth staying even it the gave you free nights!

I stayed at the Extended Stay location this weekend. I seen the reviews and thought Oh No! What am I in store for.
I booked my room 2 weeks in advance and used my AAA discount. For one night, the pricing was $ 76.35. Which is NOT a bad deal, especially since the room comes with a kitchen.
When I came to check in, I noticed that Wittney was the only worker working that day. She was very helpful in getting me checked in to my room.
Once I walked in the room it was decent and nice. I was in a corner room so that was a plus!
The bathrooms looked like they could use some more TLC. UGHHH! I wish the room had better channels but I was complaining.
The location of the hotel was nice! It was near all the food places! Yayy! Perfect if you have hungry kids like I did! :)
I liked that the room had a small kitchen, refrigerator was clean and microwave was decent.
I took stars off because I noticed there was blood stains on the bed sheets. I instantly called the front desk and they wanted me to take the sheets off the bed and return it to the front desk. WTF! DID I MISS SOMETHING. Why should I take the sheets off, especially after I stated the blood stains. UGHH. The lady at the desk stated it was because there was no housekeepers at that time. SMH. That sounded like the companies problem.
I was going to go all out and complain but I had to second take. They say you pay for what you get right? I just know next time, ill look into a Hilton or Embassy suites where staff are eager to help you no matter what time or day it is, right?
Would I stay at this hotel again? Yes, I would but I know I want to do a walk thru with the staff and make sure my bed sheets are clean and that the bathrooms are more decent. That way they can clean there own mess up and not have the customers do it for them.

From the photos online this place looks clean but upon arrival it’s not anything fancy. For the $rate it’s just right. I guess I get what I pay for.
The Pillows smell like they haven’t been washed. Ewww! I’m not a clean freak but I do like my linens to be fresh. They did provide coffee and some snacks for breakfast which was nice.
It’s not somewhere I would choose to stay again. Learn from this experience. It’s right off the freeway which is convenient. And a few restaurants that are walking distance.

This place is astonishingly grimy. I’m afraid to move or touch anything. The bed cover and blanket are dirty (not the sheets). The pillows reek of cigarette smoke. The curtains don’t close. I used a hair clip to close them for privacy. I give it a star for the woman at the front desk who was lovely and focused on customer service. Pictures are worth a thousand words so I’ve posted photos of filth. Couldn’t get most of it to show in pix, e.g. the handprint on the refrigerator, the grime on cupboard handles and all light switches.

The greeting I got was nonexistent. I arrived with no one at the counter. A portly blonde lady with an untucked shirt who had a lousy personality came to the front yelled over her shoulder that she was still on lunch and that someone from the staff hiding jn the back needed to help me. The key card they gave me did not work — and my room was on the 3^rd floor. Upon returning to the counte r, the same portly blond actually said that «That’s impossible that the key did not work.» She shrugged it off, and it seemed more of an incovenience to make a new key. When I got to the room the place smelled so strongly cigarette smoke, I went back to check-​in, and again no one was at the desk. I chalked it up to just needing a bed for the night — so I went to the dollar tree store to purchase air freshener and disinfectant wipes. I cleaned and aired out my own room just to make it habitable for my stay. There was cigarette butts and a lighter under the bed. I can tell you I used what I hoped were clean towels to line the bed sheets. I was told that breakfast would be offerred. The fact that by 7AM there was no more coffee and no staff seemed to care to refill the dispensers is the cherry atop this appalling experience. Upon checking out, hearing the complaints of another guest about the filthy conditions he found his bathroom, after they messed up his key card as well, made me feel a little better off that he and his party. Quite frankly, this experience had to be the worst experience I have ever had at a hotel of your caliber. One of the worst hotels in the area and a sad representation of the Extended Stay America branding!

So I stayed at this hotel for 1 day. All I can say is ghetto and grimy. There was pincher bugs all over the place the lady in the front desk at night was completely RUDE! All I asked was if she knew any pizza place that was local and delivers her response was «I don’t know, don’t you have a smart phone» — I wasn’t even asking her to make my fucking call just if she knew a place. I think her name was Aleena? Our neighbors were soo loud. Gave no fucks at 4 – 5 in the morning being so loud… I would not come back at all. One thing positive I do have to say about this place the lady in the front desk in THE MORNING was really helpful. I never got her name.

This summer I had a pool party and had friends coming from out of town and contacted this hotel to get a group rate. Initially I was contacted about how many people would be staying and what kind of rooms they would like.
After responding promptly to the appointed managers email I didn’t hear back from them for 3 weeks. At this time I contacted them a couple more times and finally got a response.
Everything seemed like it was good to go and I was told they people at the hotel would know about the event and the rate. When friends called to reserve their rooms, they were informed from the front desk that the event was cancelled (it was not).
Furthermore, I found out that the online price was a better deal then the group rate that I was given. Poor communication and customer service, front desk people sound ghetto when answering the phone. No manager on premises.
Don’t bother!

The room was clean. Nothing special. Good prices. However, this place is full of meth heads. So if you don’t mind passing by them on your way to your room and your car, you’re good to go.