FedEx Office Print & Ship Center

I usually do my business with FedEx kinko on Truxel the young lady have help me for a couple of weeks was off today I come in today to drop off forms to be laminated and the guy tony is very silly laughing and expecting me to laminate my own items when I told him I have 52 laminate he replied he will show me how to do it I answered you want me to laminate my own forms he replied I will show you how laughing being very silly I walked out I will not deal with the silly employee. I can easy go back to Staples but I prefer to use Kinkos if I’m going to deal with silly employees then I guess I will be doing my business back at staples or find another FedEx Kinko’s on Arden

Been coming here quite often. No issues with customer service. Always took care of me without any wait.

What a complete and total rip off. Everything was up sold, boxes were not good enough, was not enough packing material, one small item, 1 pound weight 6″ x 6″ x 3″ shipping ground across the country ended up costing $ 25 to ship.
Taking my other two boxes to Kinko’s

Love emailing stuff in and having it printed and ready when I get there — easy breezy

Called to have some prints done. Sent the information over the internet to have them processed. A VERY rude man called me named Chris and told me that I had to get a copywrite release. This is not the case since I in fact own the photos and where taken with my camera. After arguing and speaking with a manager I had the pictures done bye Costco. SAVE YOUR TIME AND GO ELSEWHERE!!! This place is unprofessional and a waste of time and money!!!

LOL, letter size paper is 81/2×11″. So when you bring in a stack of papers to be cut horizontally then vertically in half, you might expect all the edges to line up. Here is a good training opportunity for the manager here, mine were ½ inch too long on half of them, and one inch short on the other half. Fail.

Thank you to this FedEx location for being so accommodating, empathetic, and helpful as we grieve and plan this service for my late brother.
I spent the afternoon looking for a copier in Natomas to enlarge a professional senior portrait to use for our memorial. Walmart’s printer was done, Staples gave me a terrible experience (see my previous hasty review. I was furious), and now at our third stop, we were able to make progress.
We spoke with the manager Ryan, who was incredibly empathetic and understanding to out situation. Although he explained that they were not able to legally copy professional shots, he told us if we were able to contact the photo company and have permission faxed over, they could proceed. He was much more helpful than the previous attempts.
Fortunately, we were able to get the copyright forms granted and reproduce a larger poster sized 16×20 portrait of my brother. Ryan and Chelsey were great to work with and I sincerely appreciate their efforts in assisting my family during this difficult time.
Thank you again.

These guys were great!
I was welcomed instantly after walking in the door. I wasn’t sure how to load a prepaid card with cash and Mike was quick to help answer my questions, load the card for me, and direct me to my next step.
I needed to reload my card again and eventually ran into a small issue involving cash reloading and switching to a credit card to complete the payment. The manager Zach came from behind the counter, helped reload my card and when the problem arose, quickly and happily found a solution to best solve my problem.
Mike and Zach (and I’m sure the other employees are this way as well) were so friendly, eager to help, and didn’t make me feel stupid or silly for having questions or problems. I will definitely be back to this FedEx location and will make sure to direct people there in the future.
Thank you guys for going out of your way to make my experience a great one. I appreciate it!

HORRIBLE customer service! I walked in and there were 4 guys standing behind the counter talking. After about 4 – 5 min one of them finally asked what I needed and rambled off a bunch of options. I simply replied, «okay… What’s the best way to go, I have no idea how to do any of this» he told me to email him the file, so I did and then he said «we aren’t allowed to open links» so he told me to use their computers (which btw costs money per minute) to download the file and print from there.
He was no where to be found to help me and by the time I navigated through I was at like $ 4 just for the computer use. I printed my thank you card and it came out as a bunch of binary codes and jumbled writing. He THEN told me that it wasn’t possible to print on card stock– after I’ve already spent x amount using the computer! SO FRUSTRATING
THANKFULLY, a different guy named Christopher started to see how pissed off I was getting at their lack of help/​customer service and refunded the money that I spent on the computer use!
I ended up walking out with nothing besides anger! Ill never go back.

My first time shipping was a good experience. I shipped my packages without any troubles. The second time I came in, I was told I was not allowed to use duct tape at all period anywhere on my package, even if using clear tape over it. I am also not allowed to use ANY boxes with any dents whatsoever. I am also not allowed to use retail boxes even if they are thicker than shipping boxes. I am not allowed to use Brown tape. I questioned why I wasn’t allowed to use Brown tape when shipping tape comes in Clear and Brown as standards’. The gentleman helping me said well maybe he would accept Brown tape. I said I would need a yes or no answer, reminding him that he just told me PACKAGING TAPE IS ACCEPTABLE. so after initially telling me no, then maybe, he eventually told me yes Brown tape is acceptable AS LONG AS SOMEONE ELSE DOESNT TELL HIM OTHERWISE. so as an employee, do you not know the requirements of shipping ?? Because i would realllllly hate to repackage my entire drop-​off if one of you tells me yes and another tells me no. I had to repackage all of packages I had that day. You are also not allowed to hear anything shift around inside the box at all, even a little bit. You’re not allowed to use poly envelopes if they’ve been used before. So to ship a pair of shoes, I had to buy a $ 6 box, and $ 6 of wrap & filler PLUS my $ 6 shipping. $ 18+tax to ship a pair of $ 5 flats… No thanks. I’ll be taking my business elsewhere.

My favorite FedEx Kinkos.
I work in sales, covering CA, HI and NV, and regularly use FedEx Kinkos for printing of marketing and sales documents, so I’m a regular customer across various locations.
The Natomas location has engaged, proactive staff, ready to help when needed, and happy to get out of your way when you just need to knock out a quick job.
I recently had some printing that I sent in via the internet, along with some laminations that were done on site. Zachary did the printing for me, got it done quickly and went to the extra effort of trimming the sheets down to the right size for my documents.
Nice to be taken care of by folks who are at the top of their game!

Second time shipping from this location. First time was back in December 2014 some time. Shipment went fine and service was good, quick and efficient. No hassle. Second shipment went the same way. Facility is clean and people got in and out quick. Spent 5 mins top in there. Would return to ship future items.

This place is open till 11PM which is awesome. Juan was our representative who was very helpful. Great service!!!

FedEx is a JOKE. The people at this location are polite individuals.
My review is of FedEx as a company.
I shipped a package to Florida, which was pricey might I add. The shipment is late and all the anti-​customer service lames can say is
«Sir, there was a storm in Memphis, every package is now Late»
Okay. I can get past the «storm»
MAY I HAVE A NEW DELIVERY DATE NOW!!!
«Sir, we can not do that»
WHY?
«Because we are not sure when it will get there, we are hoping for tomorrow»
ARE YOU KIDDING ME!!!
I’m done with FedEx. What a company of Lames…

This is our go to place to get photos printed out with their photo printer kiosk. While the printing service is located within the FedEx, you pay and order all of the photos on the machine rather than going through one of the employees. You can bring in a CD or a flash drive and then can edit your photos (zoom in or out) to get the correct sizing then you can cut them down further with the supplies provided in store.
The machine itself is quite outdated– the processor needs a serious upgrade. It also seems to be broken more often than not. In the many times I have been in there to get photos printed out, there has only been a single outing in which it was working. Usually, you place in the USB and it completely freezes and you have to pull the USB once it’s safe and head over to the desk where the staff will transfer the photos to a CD for you. They are aware that it breaks down and will not accept USBs and I am told that someone will be fixing the machine in the next couple of days but when I return again (in a couple of months), it isn’t working again. The photos come out perfect but the extra process is a pain and if you are in a rush, you are going to have a bad time.
The staff are always amazing and transfer over the photos but the franchisee/​owner really needs to either fix the photo printer or replace it. I have used the printer over at CVS but prefer this location as there are the extra supplies to get everything in order. If only the machine worked properly, my rating would be much higher.

Terrible service. Was denied my shipment because they said the contents were shaking too much inside the box which was completely untrue. They wanted to charge me a 5 $ fee for that. Forget it. I know everything was packed fine the way he was shaking the box to check was so violent of course it will make noise. FedEx lost all my future business.
UPS has way better service.

The only good thing about this location is the AC. Either I was really stoned, or I have no idea what these people were saying. I hope my package gets where suppose to go.

Megan H. here was the best!!!
I came into this store after a long day of work with my 1 year old son. I got there at about 6. I came to print some documents. A job that should have only taken me a half hour, ended up taking me about 2 hours!!! My child was all over the place. I was embarrassed b/​c I am not one of those people that lets their children annoy others out in public, but I was up against a deadline and trying to juggle keeping close reigns on my son and getting about 40 documents printed and converted.
Luckily the store wasn’t busy. Megan saw the difficult time I was having and was so helpful and understanding. She helped me convert my documents and print them and it was a lot of work. I’ve never received such good customer service.
I really hope you guys promote her or are paying this girl well.

Extremely cordial customer service.
Have had issues with scanning copies. They were really patient with instructing throughout.

This is the best FedEx around. They are always super helpful with all my print projects, and they offer a 10% student discount (which is a nice plus).
I recommend bringing your laptop and a flash drive just in case the file you are trying to print is corrupted. It saves so much time when you don’t have to run home to save the file again then come back.
Also, if you are a student I recommend asking for the three hole punched paper/​double sided printing.