FedEx Office Print & Ship Center

Worst «customer service» I’ve ever seen. I will never return to Fed Ex again, and will be sure to turn my friends away from this location specifically. I had been an avid Fed Ex customer for years and am so incredibly disappointed with the disrespect, caustic attitude and laziness 3 employees on 3 separate trips into this store gave both me and my friend. I’m glad I had a witness with me to also report on what we faced here.
I left this store each time more infuriated and in more tears than the last. Do NOT come to Fed Ex for their Pack & Ship program. «Get Packed by the Pros?» Yeah right. Not only was the employee I worked with entirely incapable of packing/​handling my belongings (examples below), he coughed and coughed all over my things, and had to re-​do my transaction EIGHT times (freezing my card at the register), because he repeatedly failed to read the weight limit *printed* on the box correctly (the box he pulled from the store himself), which meant me and my friend having to get on our knees behind the counter in the store several times to pull out my belongings over and over again and fit them into smaller, separate boxes. This also meant being given several different mis-​quotes, because of the number of boxes being used, and the weight placed inside each one. What started as less than $ 200 for 1 box then became a quote of roughly $ 430 for 3 boxes, followed by the final cost of less than $ 300 for 3 boxes. The price jumps were so radical I still question if the price paid was the best price available for what I needed shipped. Had another employee worked this transaction, I have to wonder if the cost would have been different.
After my card froze, my partner tried his card. I called my bank and cleared the fraud alert (realizing the employee had swiped my card 4 times for $ 200). The store was closing in 7 minutes. I pleaded that the employee try my card one last time, but the supervisor came over and together, she and this employee told us to come back tomorrow and to leave all of my belongings at the store overnight. They would NOT assist me anymore. So my friend and I left. I was in tears because I was worried about my belongings laying in open, unmarked boxes and had been given no reason to trust these employees with my things.
The next day, we walked in to find my belongings actually scattered on the counters — unpacked, out of their wrapping my friend and I had just put them in the night before, and totally free for anyone walking by to swipe. I was terrified. We asked for another employee to help us, explaining the previous night working with this employee was pretty awful, and this new employee’s response was that he didn’t know what his fellow partner had already done for us, and walked away. The same employee from the prior night said he misread the weight restrictions on our box AGAIN, and so we had to start all over, which threw the price to (again) over DOUBLE what we had tried charging to my card the previous night.
This employee clearly had no idea what he was doing. And I was paying for it.
Here’s a few examples of the kind of «service» I received.
* We were given a sheet of paper to sign and indicate whether or not we wanted a Direct or Indirect Signature upon delivery. We wrote (in pen) a check mark over Direct Signature. I kid you not, when we were given back this paper (signed by this employee, entered into the system), he had SCRATCHED OUT our check mark for Direct Signature and placed a check mark for Indirect Signature. Why would an employee deliberately sabotage a customer order? I’m sorry but this is absolutely ridiculous. If I place an order for a steak at a restaurant, the waitress shouldn’t change my order to a hamburger and give it to the chef to cook. I’m frankly surprised that after we brought this to another employee’s attention, no apology was offered. **UPDATE: only 2 of the 3 boxes were «marked» with the correct Direct Signature label. The third was still labeled as Indirect. The other 2 had the «I» for Indirect hand-​scribbled out on the shipping label, and a «D» for Direct had been drawn in.
* I had an engagement wine glass I wanted packed/​shipped. The employee held it in his hand and told me «this is definitely gonna break.» I specified, can you wrap it before you pack it? He answered, «I mean, I could bubble wrap it.» YES PLEASE, I said. So he wrapped it in 1 single sheet of bubble wrap and placed it on the bottom of the first 200 pound box — in between a large rolling suitcase and a 50 pound container of books I brought in. Of course it would break if you pack it like that. I ended up tucking the glass inside a separate box myself.
What makes all of this worse is I initially consulted the manager two weeks prior to my experience. She assured me in detail I could come here for this kind of Pack & Ship service, and told me these hours would be quickest since the store would be slow and empty. I will be bringing this to her attention.

Not a busy store. Service was slow when i was there. staff moves slow, work slow, walk slow. If you are in a hurry, it will frustrate you. Not a friendly place, staff seem miserable working there. i felt like they were doing me a favor. Yellow zone parking only.

This is my closest fedex location but it is horrible. Every time I bring them a package they have a problem with it. Same package taken to the Roseville store ships without problems. Save yourself time and frustration. Go somewhere else.

This is my «go to» Fed ex office, when I want things done. I went to the one on Truxel and I was sent away, saying that I would jam their machine and they needed to send out my document to get re-​formatted. Well, they did everything here and even re-​formatted my document with not hesitation and it did not take them more than a few minutes. Thank you for saving my booty with a work related item. :)

It may be just the location of this particular FedEx and the fact that I only come to this place first thing Saturday mornings to print a ticket of some kind or another. As I walk in and realize that I was not going to be greeted I greeted the employee with a ‘Good Morning’ and then he asked if he could help me and I told him what I was up to and I should be ‘OK’. It kind of dawned on me that at this location there may be a certain percentage of kooks or even kooky normal costumers and you can never be sure what your getting when someone walks in. And as a customer here some hours may be better that others [less kooks] and may effect the demeanor of the person working when you visit. And at other times their may be customers with large projects like spread sheets, documents and presentations of all kinds and the employee on duty at the time may be better equipped for the task. If you are a regular user of FedEx and know how to use most of the services in here and don’t need any help it may seem like a life saver when needed. — Not me — I only access my home page /​e-​mail to print tickets and it is a mystery to me each time and ask for help and receive very little [am I one of the kooks]. On this last visit after clicking most of the icons that I could find and feeling a little frustrated and finally asking for ‘help’ getting on line the guy says «you are on-​line» and «I don’t know your ISP» and then I remember how to get to where I would like to be, just as I find the print button a normal kooky costumer sets down right next to [we are the only people in the place] yapping on her $#&I!/g phone and then goes to speaker phone trying to access something with out the password thankfully I was done and got the hell out of there .
The reviews of this place run the full spectrum but I think a 3 is about right. I’m giving it a 2.

Talk about being available when you need them, and fully stocked. This is the place. Fast service with excellent people skills. Way to go FedEx– Kinkos! You are a winning team.

The guy was so rude we literally had to leave before finishing what we came in for. Then he started talking about a homeless guy smearing feces on the bathroom walls. It was super weird, so we went to the east sac location and the service was much better.

Ugh. I’m done with Fed Ex in general and also with this location. Terrible customer service and it would have been more efficient than their delivery «service» if I had driven to Tennessee and picked the item up myself. Another time, a few days ago, I looked online. The tracking info said they attempted delivery. But I had been home all day and there was nothing on the door. There was no option to hold it at the facility or anything. I call (not easy to find their 800 number from my up-​to-​date iPhone) and get a person with all the IQ points of a fence post. She seemed barely literate. And her interest in helping me was even lower than her IQ. Seriously. From now on, I think that if a company uses fed ex for delivery, I’ll find another way. Life is too short for me to ever deal with these wastes of space again.

I was at the convention center for a conference and I misplaced my poster only two hours before i was supposed to present it. I went over to the FedEx and even though there was supposed to be a four hour wait to get posters printed they understood the urgency of the situation and printed it for me immediately. Its pretty pricey for large posted printing — i paid less than half the price originally to get my poster printed at a mom and pop shop, but FedEx came through for me in a pinch.

My package was supposedly delivered to my apartment. Why they deserve less then one star, is that the delivery driver left the package outside my apartment door. Seriously, why??? how stupid can you be! You should never leave a package outside a door in an apartment complex, but at the office. In the end my package was stolen (duh) and they would not take responsibility for it. FedEx has lousy customer service, horrible.
Thank god for amazon (who i purchased from)!!! their customer service went above and beyond.

This place is awful. Service is bad, reps are rude, they are woefully understaffed and employees have no idea what’s going on. What’s more, their machines barely work. Came in for a simple print job of an open office file, was left waiting thirty minutes while staff was doing who knows what. Tried the laptop center, but the machine broke halfway through the process. Sent an email that said «please print» and got an email back that said «please provide instructions on what to do with these files.» All while I was in the store and had just explained that I needed the files printed! Then was told there’s be a five dollar fee because they had to open the word documents before printing. How this place is still in business I do not know. Avoid avoid avoid.

Every time I try to get some help from a member of their staff I get attitude or just an utter lack of knowledge. When I asked questions about printing they just didn’t know the answer to anything and weren’t very eager to help (and thus earn my business). Even something as simple as «can you show me where the extension cords are» is apparently a huge chore for them. The only reason I come in store instead of ordering online is for the assistance but it looks like that’s not their forte so I’m over it. Bai!

Unfortunately, this place is disorganized and the staff lacks proper training or knowledge of print options. I expected to be in and out of there in 20 minutes tops with printing, paying, or even a line. I even alerted them that I had somewhere to be, but that made no difference. I have used the Kinko’s FedEx in Alameda, Ca about 100 times and they are fast, efficient, and more than knowledgeable. Nothing I can compare to this place.
I went in to get a simple 20 page file printed off of my laptop. I told one of the staff members that my computer was dying and I did not have a usb to transfer it. They told me to send it to them via email using their wireless internet. After 20 minutes trying to access the RIDICULOUSLY SLOW internet my computer died which forced me to PAY to use one of their computers (how convenient).
Then a different staff member comes up and tells me that I could have hooked up my laptop to one of their computer dock stations and accessed the file from my laptop instead of using the slow wireless internet to send them the file. (where was this guy and who hired that other little dip??)
I was able to get online using one of THEIR «pay to play» computers and sent the file from an online source to their email address to print. Go figure that another 20 minutes later they still had not received the file. They told me to go get a coffee and come back (go spend more money-​ugh!).
My arrival another 20 minutes later, the file was still not received and obviously not printed either.
I was then instructed to use their computer again to send the document, this time using their free pass card (the least they could do). Another 15 minutes later the document was finally received and printed, but they still made me pay full price for the print even after waiting an hour.
Good customer service skills would have required that they discounted the printing service or AT LEAST apologized for wasting an hour of my time and spending money that I could have saved. But no, incompetency has no class apparently.
I advise that you avoid convenience here and find a quality print center. This one is on the atrocious end and probably deserves a craigslist rant or something. Good luck!

Surly customer service with a dead-​eyed representative rolling her eyes at us students trying to get a report with spiral binding, either it was a long day or she just is plain rude because she can be. I’m not sure whether to feel sorry for her or disapprove of her unprofessional manner.
With the rates of Fedex and kinkos I expect good customer service since now you have to pay for it. If a place that’s going to take more of my money for «premium» service, I expect «premium» customer service.
I will go to Simply Briliant Press for my report needs because it’s as close to Sac State and even though they have less of a selection on other needs, they don’t make me even more depressed to be in the general area.

Convenient as a motha…
They have so many capabilities, it’s awesome — but then you come to the quote and you about melt with desolation. You pay for convenience, that’s for damn sure!
The staff, specifically the Assistant Manager, David, were really helpful with my last project/​visit. He even worked with me to lower the cost and try different options, but still — you might want to think about sending your project to bid with local companies — if it’s not time sensitive.
Perfectly located on J street, right by the Sheraton and at the heart of the business world of the grid. So yes, this means the worst parking possible. If you are lucky, like all the stars are aligned — you might just score one on J street, of course you must pay those lovely tall green machines that suck your money like a blood thirsty green vampire. [Seriously, $ 0.25 for 12 minutes, sorry — this is a rant for the City of Sac’s Unilocal page]! However, I did ask about the taxi and passenger pick up that is right in front of their building. If you’re willing to gamble, they said they’ve never seen anyone get a ticket in two years… but those little ticket pushers love Big Blue, so I try to avoid the temptation!
The store has everything for your shipping & business needs, they even have snacks if you are working tirelessly and need some nutrients. The Doritos were staring at me, just wanting to be eaten.
They were true to their word and kept their promise on the completion time. Project turned out great, no complaints on their craftsmanship. However, the horror stories of this company leave me weary — this location is doing their best to chip away at this opinion…
I guess fast and easy do have a price… a HIGH one…

Want fast, friendly & efficient service?! Come here to the FedEx store near the convention center! The past 3 days (over a weekend, no less), I needed prints/​copies of items fast, as we were selling items at the convention center. A quick run down the street and the friendly staff got it all done for me! I think I used almost every service they had except for mailing and faxing. The staff was super accommodating, nice and got it all done for me in a snap! Thanks FedEx at the Sacramento Convention Center, you are the BEST! :)

Customer service at this location has slowly deteriorated from great, to good, to so-​so, to «I don’t think so» as of today. Too bad. This is an excellent location, so they will always have regular business.
Unfortunately, this return customer (yep, for at least 7+ years, even at the former location) won’t be returning anytime soon, if at all.
I’m a regular ebayer. This location has been convenient for hopping off the light rail, getting something shippped, then getting to work. The staff several years ago was superb in those start-​up hours. It no longer is. The gal there now (the regular) is anything but friendly.
The hours used to be excellent, not so much anymore as everything has slowed down in this economy of ours. These days I can no longer get in here as early as I once could.
Shipping fees with Fedex have gone bonkers too. Even ground rates are pretty bad, I used to accept the higher rates due to the «convenience» of this location, but forget that now.
Having just left, I was shocked and appalled that the regular staffer (gal mentioned above) wanted to re-​package the custom box (made specifically for shipping bicycle wheels) that I was just about to drop with Fedex. She was even going to give me a great rate of $ 17 for a new box to cover the box that I showed up with.
Um sure, yeah, I’ll just tell pop out another $ 20 to add to the already too high fee, you can keep the extra $ 3 as s tip for being so helpful. Apparently the holes (designed into the box for handling it more easily) are not acceptable with current Fedex policy.
Yeah… right. Too bad. So sad. UPS, here I come.

I come here because I live so close and it’s the closest decent copy, print and shipping center near me. Parking is horrible on J Street so you’ll have better luck parking on I street and walking to J Street. If you bike, the bike rack is conveniently located in the front of the entrance way (on J Street). The staff are pretty mindful when you enter and do a great job of asking if you need help or directing you to your destination. It’s pretty big as well. I go in, get what I need and I’m out.
The only bad experience I had at this store was when I was here the other day making copies. The Fedex delivery van was parked outside and they seemed to be either picking boxes up or delivering boxes. Whatever they were doing, the men of the FedEx delivery service were super rude. The two men in the delivery truck seemed very engaged in their conversation and were cursing up a storm, were probably telling really offensive stories. It made me really uncomfortable. I don’t blame the store for this, more like the FedEx delivery people who probably hate their job. My recommendation to the store manager: Regardless of whether you’re an employee inside the store or if you have coworkers outside delivery products, your name is on the line when they have FedEx on their uniforms and they’re cursing outside and using offensive language. It’s about first impressions and professionalism. I’d advise all employees to start acting more professional because it looks really bad on your company when all you hear from the delivery people is rude and offensive language. Grow up.

I needed 55 color copies of something. and didn’t feel like going through my own ink to print them.
It ended up costing $ 23 anyway, so I’m not certain this was a better deal.
There were some other customers in here on a weekday afternoon, so I stood in line and was asked what they could help me with. After I said «A few dozen color copies» the only real response I got was «Okay, you can go ahead and do it yourself if you like»… being totally confused and looking around I didn’t see all the machines around the corner. Finally figured it out.
I got my copies, and two dozen blank sheets of paper had «printed» out, so I stood in line again and got a refund for those.
Not terrible but I don’t think the folks here enjoy their job.

During my 9 hour stay in Sac Town, after I had lunch and before I went to the Realtor party I didn’t take my laptop and had time to burn. No I didn’t want to go see Arnold but instead I went to Kinko’s/Fed Ex to use their computers. The computers are real fast but filthy. I of course always carry something to wipe things before I touch them (ok now don’t start thinking dirty) The Keyboard was dirty as hell and the 2 person staff looked like they can have something to do. I kindly went to the counter and asked them if they can clean the keyboard before I use it, The girl looked at me like I needed help. Mental help I think.
Well she went over to clean the keyboard and I didn’t have to use my cleaner. ha ha… This place is very dusty and even tho I was only online for 10 minutes I still may come back but with gloves maybe. Yeah Gloves that stand out…