Firestone Complete Auto Care

This place takes forever even with an appointment. The Firestone in Rancho Cordova is quicker and their technicians are much friendlier.
After waiting 2 ½ hours (no exaggeration) for an oil change, alignment and tire rotation, the technician (CJ) ended up not charging me the $ 20 for the rotation which was a nice gesture. I still think the customer service is better at the location I mentioned above, but I’m willing to come back due to the convenient location.

I had a burnt out headlight. Tried going to the dealership up the road. They were closed despite their Unilocal and website posted hours. Came to Firestone. Michael and his coworkers were awesome. Got the headlight replaced less than an hour. Got a 10% off service price and it was WAY less than I’ve ever paid for a burnt out headlight replacement! Thank you!

I started coming here after the Firestone on Marconi tried to scam me. (you can see my review posted there). This place is great the employees are friendly and it’s like a completely different store compared to the one on Marconi. These employees seem more knowledgeable too (go figure). The earlier you come in the faster you’ll be out of there. Setting an appointment will help with waiting time. The coffee/​water, furniture, and tv are great. Helps the time fly by.

This place tried to rip off my girlfriend, then lied to try and cover it up. She took her car in to be serviced and they told her that her air filters needed to be replaced, the same air filters I personally replaced 12 hours before she took it in. She had only driven the quarter mile to their store since being replaced. When they called to tell her she needed the filters replaced, she said they were just replaced the night before. They then said there is an identical car getting the same service and they just mixed up the two. Do you believe that? I sure don’t! I would bet everything I own that if the customer is not there when they service a car, they automatically try to upcharge for a service that is not needed. Beware of this store!!! Her car will never be serviced there again, and I suggest yours not be serviced there either. I tried to give 0 stars, but apparently you can’t, or I just don’t know how.

We had a flat tire on our way to Sacramento. My husband did a fix it flat, but the tire was simply done! We saw a Firestone Complete Auto Care right across the street; by this time it was already 7:22p and they closed at 7p. We drove over there and there was a still a rep his name is Donvan. He went above and beyond to help us, stayed late, replaced our tire, and did not leave until we were safe to get back on the road. I have had 2 different experiences with Firestone Complete Auto Care; in Tracy, CA and now Sacramento. I have been a faithful customer ever since and will continue to use them for my auto care needs.

I am editing my previous review, car was overheating they claimed to have fixed it which they did not. After posting my previous 1 star review, corporate quickly contacted me and made me a much, much happier customer! They had the manager credit for previous work that did not fix the problem. This is what I thought would happen when returning 3 days after servicing my car. Only reason I don’t give a 5 star is the manager made some snide comments of how he clearly explained what was going on… He said they must have missed the hose leak… Again thank you to firestone corporate excellent customer service!!!

I recently took my car for some minor sensor work and was impressed by the professionalism of the staff. At first I was told a 3 hr wait for a diagnostic but got out in under 2 I was able to use a coupon for the service even though it didn’t really spell out that it was for the service I was getting (nice manager)
But what I was most impressed with was how another customer was treated. Elderly woman. Her bill turned out to be $ 400. Obviously, she was not expecting it to be that high. She got worried and tearful. The manager patted her shoulder, told her not to worry and that they would work something out
He came back and asked her if she could pay a nominal amount towards the work (I think it was around $ 75) and the relief in her eyes told the story
They didn’t have to do that and they were kind and I’m definitely becoming a customer. Reputations are built by those kinds of things and I told the manager that

I’ve gone to this place to change my oil twice. The workers are always very friendly. Oil change takes about 40 minutes and is around $ 27 depending on the type of oil you want. Good service, and friendly workers. 5 stars.

Well I became a regular! LoL took my own car in. It was in need of some light maintenance. Just like the first time this group of gentlemen were knowledgeable, friendly, & efficient! I waited in the Lil waiting area and as I did I listened to the Firestone gentlemen deal with other customers. I was so surprised about the patience, courtesy and respect that each of them have for thier customers. That’s nice to see. I would love to see more of that in more service industry offices. Anyway… I was in and out in no time and they were as friendly and professional as the first time! I’m hooked… I’ll never go anywhere else!

My boyfriend reviewed Firestone for me but it got filtered. (Dan M.)
I came here to get my oil change with my newborn baby back in October. I had an appointment for 12:00. They took my car in right away while I waited in the seating area with my son. 45 minutes later, someone came up to me saying they ran out of my oil and had to run to the store to get some. Okay fine…
Then 30 minutes after that, the same man approached me saying that my oil drain plug was broken «from the previous time i had my oil changed’. Yeah right! Odds are they broke it and now were ‘complimentary fixing it’ for me.
Well, they didnt have the correct size. So they went to the store to buy one. Came back. It didnt fit… Went to the Dodge dealership to get another size. That one did fit.
So they rethreaded the broken one… That worked apparently.
Over all this took over 3 hours! My son had to eat and my breasts were engorged with milk since I wasnt able to feed/​pump for so long… I caved and just asked for some warm water to formula feed him instead of whipping out my boob in front of all the men that work there… So that made me pissed. My phone was dead since I was there so long, I couldn’t even call for a ride to take my little one home.
As a new mother, what should have been a 30 – 45 minute outting, turning into 3+ hours was VERY irritating… I just wanted my oil changed asap since my oil light had came one, and I wanted my car running in the best condition so my little one… But it turned into a nightmare… And after all of that i STILL had to pay the $ 3.00 oil disposal fee… NOT COOL!

Stopped by to get my oil changed and my wheels aligned. I only expected to pay for my oil change being that I have the lifetime wheel alignment. After they’re inspection I was told my motor mounts were leaking and torn and they highly recommended I get them done at first I thought they were trying to stick it to me so, of course I ask 21 questions. Well here’s the run down when I bought my car I thought it was loud when I started it but thought nothing of it. They explained that my car shouldn’t run as loud as it did and that my steering wheel shouldn’t vibrate, which that just recently started happening. Anyways, I was how much to do the repair my pop out my head as I give sad face =”(What was suppose to be a $ 32 oil changed turned into a $ 500+ repair. I get me car back and WOW! when I started so quietly and no more steering wheel vibrations and drives 110% smoother!!! Ha and to think my was suppose to sound the way it did. I’m happy with the end result and will be doing more business with them. Thanks Michael and Team!!!

Excellent service awesome prices was taken GREAT care of. Service was prompt professional and very friendly. Great place to go honest people I’d be back

Went here to have all 4 tires replaced on my ’13 Civic Hybrid (I do a lot of driving). They also did an alignment. Shortly afterwards I noticed my car swaying on the highway an unusual amount. Upon going back in I was told the front new tires were defective and would need replacing. However the car was still pulling, so I brought it back in again. I was told again it was the tires, so I was switched to another model of tire. It was still pulling!
I had another alignment done at the Watt Avenue Firestone, which at that point proved to be way off. However the car fell out of alignment AGAIN after driving a night route from Vacaville to Salinas (I work as a courier).
Basically, this shop botched an alignment and tried blaming it on the tires. Still giving an extra star since they did work after the first time free of charge (that’s a policy with Firestone), and they were friendly.

So I recently moved to the area. Loved taking my car to the Hayward (bay area) location, would never take my car to the Brentwood location. So figured it was hit or miss and see how well this one was. It’s the closest one to my house. First off I will note that I am a girl that helps her dad and boyfriend work on cars. My boyfriend and I just fixed my brakes and roters, saving some money. (a ³⁰⁄₆₀ dollar part and an easy 30 minute job) But I was being lazy and took it in for an oil change. I drive a SUV which is 10 years or older so I knew I needed the more high grade oil. $ 66 dollars later plus a mail in rebate for $ 10.00 plus a survey for $ 25.00 off my next visit. — Not too shabby.
Customer service was amazing from what I witnessed, did NOT treat any ladies like they didn’t know anything about cars. (much appreciated) My car was done in a timely fashion the only thing I deduct a star for was instead of helping the walk ins right away, they should have made them wait until they rang me out, get me out of the way to make room for new customers in a way. My car sat and waited till I paid for at least 20 – 30 minutes after it was done. Didn’t make a big deal because they were helping people so it’s not like the place was empty and I still had to wait but they could have told a walk in to wait 20 minutes so they can ring me up and send me on my way before asking what they needed.
Other then that, I will be back next month for a brake fluid flush, tire alignment (which if still offered everyone should get the lifetime alignment) and new tires.

Excellent service! I had a bad experience at another Firestone location in the area a couple years ago but Michael and the team here were on top of things. Will definitely return for tires next time I need them.

Stopped in to get an oil change for the 19.99 price the sign holder outside was waving around. But they were WAY to packed for me to wait for one. it was around 3pm at the time so I decided to just schedule one for the next day at 8am so I’m the first customer of the day.
When I arrived in the morning I was greeted very nicely and promtly. And she was taken back for an oil change and inspection.
Here’s my complaint– as I sat there waiting to get my oil change I heard several other customers being offered the free inspection for their cars. I was never offered a free inspection, instead he told me the inspection was $ 10. I am not too sure what I paid for if everyone else received the same service for free. Even though it was just $ 10 I still feel ripped off. It wouldn’t of been an issue if I wasn’t sitting in hearing distance of the other appointments.
During the inspection they found my brakes were very low so I agreed to have the 2 front pads changed which was $ 100. A little much I feel like. I know we pay more here for «the name brand service» I was already there and it was my only day off so why not.
Took almost 3 hours to complete which was outrageous because it takes my dad less than an hour.
Good service but bad prices.

I get there, I was helped by a man name Ken. We went in for an oil change. Waiting for the oil change inside, they informed a lady that she had a nail in her tire and it was too close to the rim and it would have to be replaced, and offered her a promotion they were having for tires. When my car was finally finished they told me the same thing. I thought it was very unlikely that both of us had it, I went up to the man an explained to him that this seemed very shady and sometimes it «just happens.» When I went to sit down 3 other people around me had told me they said the same thing. They purposely damage people’s tires so they can get people to buy tires. It’s totally a SCAM

This place was great. The staff were helpful and knowledgeable. They kept me updated on what was going on with my car and they didn’t pressure me into anything! I know I will use this center again.

This place is great. I bring both of my cars here. Very good service and they don’t pressure upsell you. They will give you estimates, do what they say on time, and call when your car is ready. The staff is knowledgeable and personable. Cheap oil changes lured me in, and since I have had them do all my auto work. Got a good deal on new tires and again, they were fast and professional. Love this place!

First off let me say Ken is GREAT! Came in to get my alignment and once it was «done» He noticed it wasn’t done right according to the paper from the alignment that was printed, so he checked on it and noticed the new technician was the one who did it. He very politely explained to me it didn’t look like it should and he would like to have another technician do it to make sure it was done right. I really appreciated his honesty and consideration. I have never felt so comfortAble and appreciative getting my car serviced anywhere else. Will definitely be a loyal customer here!