Golden 1 Credit Union

I don’t understand how Golden One is recognized for its service and commitment to serving its members. For the last eighteen years of my life, there was a conveniently located branch/​ATM (Mack/​Franklin) less than a mile from my house. It was a non cash branch but it still got the job done. Golden one decided to inconvenience me and probably a whole community of members by closing that branch. Golden one also decided to close the second branch I would use while shopping inside the Walmart on florin road to inconveniently create a branch in the Florin road shopping center. The branch is significantly smaller than both branches they closed and I have had several instances where I needed to withdraw funds and only one or neither ATMs were non functional. Really disappointing to be a member with these kinds of resources, will be switching banks soon.

So I was excited to see them open a new branch. Unfortunately each time I have come after hours to use the ATM, either BOTH ATM’s are DOWN or only ONE is open. This has happened 3 different times. This past weekend I stopped by to deposit some cash and OF COURSE only ONE ATM was working and a small line had formed already. So I get out and wait in line and everyone is taking FOREVER to do their transaction because the stupid machine only is taking CASH! And they had a check to deposit and they are trying to figure out HOW to deposit it. BUT they cant! So many angry people and I don’t blame them! When I finally left, the line was at least 10 people long. I waited in line for about 20 minutes. People have rent and bills to pay and they can’t even access their accounts properly. This location has made my banking a hassle. My coworker told me that there is another location on Calvine that I am going to try. This place blows.

Great customer service Hector! My first time here. .better than the other golden one banks in Sacramento for sure. Come by and ask for him!

I guess it all depends on the person that’s working. I came here yesterday 11÷13÷15 and was offered great assistance on my financial matters. I even came before it was closing time and still got the help I needed. 5 stars. Today 11÷14÷15 it was my wife turn & she got the opposite treatment Than I had received (Shirley Chaves) by far the worst branch manager I’ve ever seen. Just flat out rude and nowhere near helpful. Didn’t want to answer any questions & was in a rush to leave. Kept trying to tell my wife & I to go home and call there customer service, instead of getting help from her… Did I reminded you she was a branch manager? Well we was not having it we wanted to settle our accounts right there & now. So instead of just «DOING HER JOB & HELPING US» she decided that she needed to go. Locked up her desk and told someone else to assist us. The bank don’t close until 2pm & it’s 1:10pm right now. If you need help about your account, CD’s, I.R.A accounts, don’t come to this bank or ask Ms. Chavez to assist. She has better things to do than help you.