Golden 1 Credit Union

I hate coming to this branch. I will go out of my way to avoid coming here. The line is ALWAYS so long. They have 1 – 2 tellers knowing full well that customers are growing impatient. The bank manager is snoody and rude.

This branch stinks… Why do I always try to use this branch? Close to the house, but the branches by my office are so much better. Opened up 3 accounts here and they messed them up each time… The staff just doesn’t really know what they are going. Had to make some changes, came back as instructed, then they changed their story! I will use the ATM but will use other branches to get stuff done when needed!

It is to my dismay that I have to write a negative review for this location. It has always been convenient since it is located fairly close to my home but as of late it is more of an inconvenience than anything else to come here.
My last couple of visits have prompted me to write this review. It seems as if every time I come here the visit is extremely inconsistent. It seems as if the associates here are not all on the same page. Recently I needed a letter for my place of employment stating my routing number and account number. Upon my first visit I spoke to the teller about the letter and she said they don’t do that. One of the associates overheard us and said she was more than able to do this. Strike 1!
Today I am back for the same reason as I have acquired a second job, therefore needing the same documentation. I am grateful for how speedy the service can be intially when you are waiting for an un-​scheduled appointment. HOWEVER, this associate again said «no we don’t do that». Clearly I am baffled by this because of my previous visit.
Bottom line: please make sure everyone is on the same page. It makes it extremely frustrating as a member of Golden 1 for the last 6 years to see such a dramatic negative change in the service and hospitality provided here.

I LURV this Golden One bank branch! The staff are fantastic; they are kind and courteous and great to chat with for a few minutes on a busy day.
They always offer great service; if you make a mistake budgeting the Golden One is great about reversing charges. They are human, understanding and willing to work with each individual.

Worst experience! Thank you for allowing your customers harass other members and just have your security guard watch. I have never been degraded, stalked, and harassed at any other branch or bank. If you want terrible customer service and to never feel safe, please go to this branch. If not, look elsewhere.

This is a get the job done and get out branch of Golden 1. Every time I’ve been here there is a small line for the tellers. The ATMs, outside, are convenient for locals, but I wouldn’t use it late night. They are hidden behind a large columns and the stores are vacant on either side of this Golden 1.

Customer service was greatly lacking on this day by a middle aged female employee, she refused to make a courtesy copy of a check, how difficult is that? I’ve received much better service from employees at the Dollar store.

I am disappointed with the service I received today. I have been coming to this bank location since I opened my account with Golden 1. They have always been a 5 star to me, but today I was given the worst Customer Service from a new teller, or at least it seemed she was new. I had never seen her before. Every time I have been in there I give my ID with my Bank card tell them what transaction I am doing and go on my way.
Today I was told I should memorize my account number and was asked questions about my account to «verify» it is me and it belongs to me? lol! This might sound petty but really? If I am handing you my ID with My BANK CARD… ummmm it is me! OMG! But I guess someone woke up in a bad mood and just wanted to give me their bad energy. This did not ruin my day, it just ruined the GREAT EXPERIENCE I used to have when I would walk in there and be greeted by the usual tellers who are always friendly.
I will not go back in there if that same teller is there… and this location is so close to my home. :(I rather go to the one that is at a distance due to the customer service that was given.

This is a small office located in the Promenade in the Pocket Greenhaven area. It used to be a good location, but now the businesses next door have vacated. I am writing because of the drop off in service. The hours have been cut and the staff I used to know are gone and have been replaced by bureaucrats. They aren’t that friendly anymore and feel like I am dealing with strangers. Recently, I had a problem with my checking account in which I deposited more than what was showing in my account. I received a receipt from the teller, but was in a hurry and did not read it carefully before leaving. It was missing an extra check for about $ 250. When i went back the next day to tell them of the discrepancy, I was bounced from the teller whom I dealt with to a representative of the branch (another wait) and then the branch manager (still another wait). I gave them who wrote the check and the amount, but they could not find my check. They said they would launch an investigation. They also gave me a number to call. I called the number an hour later and was put on hold via their electronic menu system. I talked with a representative who could not help me, so was referred to their manager. She said that they will call me when they found the check. It was found about a week later and the account was updated. I noticed that it was deposited a week later and I did not get an apology. The lesson learned was not to be in a hurry when banking and read your receipt every time. I think I will take my business elsewhere as Golden 1 isn’t as good as it was before.

I love the location of the bank in this shopping center. Feels safer than a location close to the street. There is usually a guard nearby. Parking is good. Staff is friendly and knowledgeable.

CLAIM TO FAME: Credit Union of choice to the State Employees of Sacramento
SERVICE: 4 STARS
The tellers are always happy and professional. This helps after a long day at work where you don’t want to deal with people while winding down for the evening. Wait times could be long depending on the time of day. If you are looking for an open bank on a Sunday, this location is closed, but the one inside Wal-​Mart on Florin Road is open until 8pm!!!
OVERALL: 5 STARS
Service is great! Convenience is greater!

Lets just get the usual bank reviews out of the way, you obviously know that when you go to a bank you aren’t really going to have the greatest time, I mean you’re at the bank!
I will say that I frequent this bank on the weekends, and I have never had to wait very long to speak with someone, or a teller. I recently discovered that you can make appointments to make your time go by faster, however don’t quote me on that. I can honestly say that the staff here are super friendly and kudos to the security guy/​doorman he’s quite the gentleman!

This is a small office but the staff is nice. If you are in a hurry, you may not want to go inside until you have more time. It is convenient for me to use this atm (seems safe at night) because it is just right down the street from my house. I don’t frequent the inside banking much unless really neccessary. You should definitely make an appointment if you need an account specialist. The few times I went in they did not have a person in there that could help me with what I needed. I had to come back on another day.

Very clean probably since its fairly new but extremely slow service. Customer service was poor. They need to have more than one person working in the account section or allow you to make an appointment, which when I went in days earlier they said I didn’t need an appointment but just to come back. I listened to them but then had to wait over 30 mins.

This Golden 1 deserves a 10! Everyone is fast and quick and knows what they are doing. They know their products and know how to do their transactions. The lines dont ever get long unless it’s payday weekend. All the staff are really friendly and strives their best for their member’s satisfaction.
Overall: 5

I really like this location of Golden 1 Credit Union. It is the only location that I feel safe enough to deposit money in the ATM after sundown. It is brightly lit, surrounded by other stores and in a safe enough neighborhood.
The service there is also nice and quick. The line moves quickly and they take care of business.
I like!