H&R Block

Had 2 appointments, first 1 I was put with a guy that had no idea what he was doing, couldn’t even figure out how to open his software, that’s a tax professional? They rescheduled me with someone else and I made clear that worked until 7 but I could manage to be there 5:45, I got there about 5 minutes late just to find out the person who was to help me had left at 5 cause that’s her regular schedule, then what was the whole point of having an appointment? The guy said she’d wait for us at 5:45, what a waste of time, would not recommend at all.

I am a reasonable person. I understand that it is tax season and that it was my own fault that I was running a little late for my appointment however the service here is abismal. I called about five minutes before my appointment and let them know I was running about five to ten minutes late. The receptionist Sage was very nice about it. She however failed to mention that I would be switched to another «tax professional». Which is fine as it was my fault I was late and she was very very sweet about it. After waiting for 30 minutes I was seated and informed that the tax professional I was switched to was a first year, whereas my original appointment was with a ten year veteran. He had to run off to ask Katie, who was very knowledgable and I was originally scheduled with, for help several times which I appreciate so my taxes were done correctly but I find extremely frustrating when all I had was a 1040 ez form. He appologized profusely but that does not make up for making me late to my next appointment. I was quoted a 20 minute appointment and I was at H&R block for about two hours. The icing on the cake is that whoever I scheduled my original appointment with quoted me $ 9.99 for federal taxes and at the end of my return I was to pay $ 160+fees. No freaking way. I said I wanted to cancel and walked out. Avoid this location and its incompetence like the plague.

Just went here over the weekend and expected a long wait because it was a Saturday but they were very prompt to get me signed in. The staff was very professional and kind, I was helped by Kristine and she was awesome!

I went here to do my taxes this year and was very pleased. I had previously gone to H&R Block before, but I had never been to this location.
Upon my initial appointment I was advised that I would need to get some more information (divorce, long story) and the rep I spoke with suggested I file jointly with my ex. He explained why and offered me a few other options, but I didn’t feel pressured and he left the decision up to me.
I ended up making a second appointment with my ex, and we worked with Flavis. He was great. Very nice and a great guy. He explained what he was doing as he filled out the forms, and at the end gave us a summary of everything before submitting our return. He did offer us additional services, however he wasn’t pushy about it at all and we chose the ones we were comfortable with.
All in all it was a quick and painless experience.

I went to this location 12÷20÷12 to have an amended tax form done, I was told it would not take much more than an hour to complete and that I could pick it up the next day and was given a «promise» date of 12÷21÷12. On ¹²⁄₂₁ I received a call letting me know that the amended form would not be done due to the preparer being so busy. I asked if I could pick it up on the next business day, I was told the offices would be closed until ¹⁄₇ to prepare for the tax season and that I could leave my paperwork and have it re-​assigned after the 7^th or I could pick up my documents and take them to another H&R Block after the 7^th to be completed. The preparer apologized but said she was bogged to down with other work, primarily.
I understand delays can happen, however, my problem is, if the preparer didnt have enough time to complete the job, then dont accept my business and dont give me a promise date. Also if the preparer got bogged down with work from clients that came in after me, why was my work put on the back burner and not important enough to be completed as promised? Apparently, the promise date really doesnt mean anything.

If you are scheduling yourself to take an AMP exam, and are asked to go to the Sacramento location…
DO NOT GO TO THIS LOCATION!
The CCRN exam is held here, and the employees could care less that there are 3 people trying to take a test that cost them 200 dollars and hundreds of hours in studying!
They talk outside the door, you have to take your earplugs out, ask them to be quiet, and get away from the door over and over again… and one employee walked away from me, laughing and said «well put the damned earplugs in than.»
When I called and made a complaint with the manager, she said, «obviously the room is not sound proof, that is why there are earplugs» and did not apologize for her employees who find it just fine to use foul language and disrespect tes takers!
Rediculous!!!