In Focus Optometry

I can’t rave enough about this office! I was in a terrible position. I had a huge event I was involved and and guess what?! I couldn’t see. My glasses broke and my contacts ripped. So I was vision less. I was referred to this optometrist and owner of the office. Without hesitation she late at night came and opened her office. For someone she didn’t even know. I couldn’t believe it and COULD NOT HAVE BEEN MORE GREATFUL. She was so kind and helpful. The office was clean and organized. With so many beautiful options and brands for glasses. I was able to get contacts that night and be able to put on my event. Thanks and solely because of this optometrist.
I remembered all this as I get ready to go back to do more business with her. She earned my loyalty by being such a class act! Can’t wait to head over to buy more contacts and pick out glasses. I would highly recommend this place. Above and beyond customer service.

I had a great experience here at In Focus Optometry. The staff were very helpful, and the owner and Optometrist were very kind and informative. I did a walk in and was examined right away. The price was decent and they even got my glasses ready the very next day. Talk about fast service! I would highly recommend this place to a family member or friend. Thanks for the help.

The truth about In Focus Optometry
If I could give this business a zero, I would!!!
Dr. Huyen Nguyen lacks professionalism all around. When I first met the doctor I thought she was really nice. Not your usual. I was looking for a new doctor and seen her office when I was shopping. I came in just to ask questions. I was greeted but was put on hold. Other patients were there with appointments so I figured I come back and make an appointment. When I was leaving the doctor stopped gossiping with her co-​workers and asked if I was coming in for an exam. The entire time I was there, they didn’t mind my presence until I was leaving. They completely lack the decency to change their explicit language and conversations about personal and business issues about themselves and the patients.
I stayed cordial by talking to the doctor. She asked to check my insurance benefites. I was curious myself. So I let her. As much as I love being treated like a queen, she was willing to exam me right then and there. But because the people, who were there before me, was referred through a program, they were put in the back burner. I don’t know if they realize that their office is small and you can hear everything. Even when they think they’re whispering
Employee 1: I don’t like that she keep taking people first just because they’re VSP
Employee 2: I know. I’m starting to notice that, too. They’re my people! I’m gonna tell her that shit.
Employee 1: you should. She’s been doing that since I been here.
She did my exam and I was sat down to select frames. She ignored the other people there while still helping me. She had other two employees that could have helped me while she takes the next patient for an exam. I told her many times I didn’t really want glasses but I wouldn’t mind getting contacts. But I was talked into getting four glasses and contacts. What part didn’t she understand? I didn’t get any if the glasses. I changed my mind after she left. But figured it didn’t hurt to get more contacts. SHE SOLD ME TRIAL CONTACTS!!! She gave me free ones but I paid for the same exact contacts.
It seems like I shouldn’t be complain but I wanted to make sure no one makes the same mistake. I can understand Spanish, and the lady before me with her kids wanted to leave cause if was obvious she didn’t matter. The doctor stopped her from leaving too and rushed her in the exam room. She was there for almost three hours before that. The doctor made her wait longer when she started gossiping with me again about her personal relationship. If you want real value go anywhere else except here. She told me she’s been there for over 20 years. How? By hustling her patients.

As of 09÷10÷14, I have been banned as a patient in this office.
What exactly happened?
On 09÷09÷14, Dr. Nguyen refused to accommodate my request for a proper fitting/​change in prescription brand. I needed a prescription verification for 1−800-Contacts. When the company contacted her, Dr. Nguyen would not provide a reason for the denial.
I called the office on 09÷10÷14 to ask for the reason. The first thing Dr. Nguyen asked me was, «Did you write that Unilocal review about me?»
Well, yeah.
«You are no longer welcome in my office.»
Dr. Nguyen reasoned that she could change the prescribed contact lens brand with a proper fitting exam, but she would not because she is refusing me as a patient. She proceeded to recommend/​quoted my review about going to Costco to save the time and effort. She refused to give me a refund. Basically, too bad for me.
Thus, this is how I was banned. Dr. Nguyen claims a breach of trust on the basis of the Unilocal review detailing my experiences with her office. And throughout the conversation, she repeatedly said that she does not want me as a patient or a friend.
Let’s get something clear: I never, ever, wanted to be her friend. My expectations were plain and simple: Dr. Nguyen was supposed to be the optometrist — the medical professional. I was the patient. I paid for her services. The services were not delivered.
In addition, there is nothing wrong about warning people about the office. Unilocal is a website for people to honestly write about their experiences. I chronicled the entire ordeal. There was poor communication. There were unfulfilled promises. (See my previous review for the details).
Dr. Nguyen’s behavior and conduct remains to be completely unprofessional.
Dr. Nguyen failed to reasonably provide timely services and deliver product. She released confidential patient information without my consent. She violated the Fairness to Contact Lens Consumers Act.
I paid $ 70 for the services of a proper contact lens fitting and exam. I did not receive proper service for the payment, nor did I receive any follow-​up exams after receiving the trial lenses. I cannot get a refund.
And now, I’m banned!
Please, stay away from this office. I urge you to seek out anyyyy other eye care professional.

I agree with another persons quote completely & whole heartedly «Shes awesome at what she does. Best quality optometry experience ever!!!» Dr.Nguyen. I want you to know that even though it took me a long time to finally tell you this. I think the world of you. Not a day goes by that i am nothing but grateful for having the best pair of prescription glasses I’ve ever had in my life. Thank-​you
@ Anna B. You have no idea how upset your post makes me!!! please know that California Vision project is dedicated to helping people with low income receive not just a eye exam but a free pair of glasses for those who can not afford them. This is a extremely generous offer with a wonderful non-​profit organization running a grate program that is helping a lot of people in need. Donating their time & facilities out of nothing but compassion. I am aware that this program dose not even cover a proscription for contacts. in fact what the whole project is about, not so much the free eye exam (by the way a eye exam at wall-​mart over 6 years ago alone cost me a little over $ 250 and only included a trial pair of lenses.) How you got them to give you a free eye exam for contacts is so far beyond me. the program dose not even cover a prescription. It covers a FREE EXAM, FREE GLASSES FRAMES & LENSES. Your contact lenses never came because they are not even offered by the project. The project is only being available to you with the skills and service if this office that has no control over when the charity can get you the free lessens. Wow Dr. Nguyen must of done you a favor. The $ 70 dollars only covered the fitting alone. No doubt she even paid out of pocket for your lenses. I have no idea how threw all this. No one ever explained to you this program is for those who CAN NOT AFFORD GLASSES. Contact lenses are only for those who have the cash to spend on a designer luxury. You sound like such a spoiled brat & i can tell that you don’t even know how horrible of a person you are being & that you cant identify the difference between Dr. Nguyen office & The totally separate CA Vision foundation project. The 2 month back order on your free lenses is curtsy of the CVFP. I don’t care if it took them a whole year to get them to me. I am extremely grateful to even get them at all. I even liked that they told me «be ready in 2 weeks» they have no control over when the project is gonna be able to get them to me. They treated me with the same dignity & respect as a paying customer would get. She gave me the same professional high quality exam other people pay over hundreds of dollars to get. :) and when i was in there, they were all so nice. they never once made me even feel feel like i was a charity case. Anna B, you have no class or respect!

I recommend this office to every one. I came in she was on top of her game. I had went to another optometry office previously and they said i had perfect vision and i couldn’t see. And i took a seat in the exam room and in minutes i could read clearly. Shes awesome at what she does. Best quality optometry experience ever.

This place is sketchy. From how real the «name brand» glasses are to the owner. The Asian lady who is the owner sold me trial contacts and gave them to me individually and told me that the boxes (packaging of the contacts) I could not keep because she needed them for her inventory. Plain out a LIE! When asked if I could see the box she changed the subject.

Dr Nguyen is great! I was able to get a same day appointment. The doctor is very nice and takes the time needed to explain everything. Her prices are also great. 75 for an eye exam compared to 125 or even 145 I was quoted by other doctors. Overall, a great deal and a great experience.

worst place ever!!! why do i even have to go through this. so ridiculous! i came in to order their overpriced color contacts and they told me it will be ready in 2 weeks. HeLLO! two, three weeks passed. NOTHING. a month passed. NOTHING. its been 2 months and still no damn contacts! They keep making excuses! I’m so livid!!! would anyone wait that long to get their prescriptions!!! they didn’t have the freaking nerve to call me and let me know whats going on… i was the one always calling their office and bugging them. ZERO stars…