JetBlue Airways

Huge shout out to Team Sacramento! Brad and his team were able to make a very stressful situation not be stressful. I was traveling with my minor child on a full loaded plane, however we were not seated together. Thank you to all servicing flight 365 Sacramento to Long Beach!

There are opportunities to be found during moments of adversity that can help to reassure people that they are being taken care of and that things will be alright. This happened to be one of those opportunities where JetBlue could’ve risen above an ensuing fracas and been a beacon of calm and resilience.
Through no fault on the airlines itself (Mother Nature had decided to make both Oakland and SF impossible to land in), we found ourselves in Sacramento (100 miles from our destination).
You have to understand we had just been through a harrowing flight, desperately needed to get home, and demanded to know how JetBlue was gonna be able to do that. .. and for the most part, the customer service folks here in Sacto did.
There was Bren who saw our group (consisting of two sets of parents at their wits end and two delirious kids), understood we wanted to all stay together, and therefore created a travel voucher that would do that.
Next there was Kim who was equally helpful. As she was busily coordinating with a taxi company to get folks to SFO, she was still able to find the time to try and find a minivan to transport all of us.
But sadly there was Sandy. She was possibly the worst person to deal with in this situation. She seemed adamant about not having us stay together, even after Bren and Kim had already made the arrangements. I mean she didn’t even pretend to accommodate our wishes. The thing is when asked why she was being so obstructive, all she could say was, that’s what they told me to do.
Really?!? I’m not sure exactly what JetBlue told her, but if it was to stick her head as far up her ass as possible, mission accomplished.
Have you seen Inside Out?
She reminds me of Sadness. .. but super surly. .. and way too confrontational. .. and useless. .. and not cute. .. or redeeming. .. and sucking ass.

Today was my first time flying with Jet Blue. I usually go with southwest or American Airlines but Jet Blue was the only flight leaving at the time I wished. We had a flight scheduled to leave this morning at 7am. My husband and I were running a bit behind schedule but still managed to get there thirty minutes before our flight was scheduled to leave. As I was checking in I heard them saying last call to board the plane? I was in shock? 30 minutes before 7 and our plane is leaving!!! The woman refused to check my luggage and said I needed to just wait until the next flight at 4pm. Unbelievable!!! I have never experienced anything like this. If the plane is leaving at 6:30 then say 6:30. Do not tell me departure is 30 minutes before that. Unreal! I will not be flying with Jet Blue again!!!

DOG ALERT. In the past I have always flown JetBlue to long beach from Sacramento. Always enjoyed the flight and the passengers. On my recent flight from LB to Sacramento, there were two dogs waiting to board and get on the plane. I was told that up to four dogs/​animals are allowed on each flight. Since I have allergies to dog and cat danders, I won’t be flying JetBlue again.

My experience today with jet blue’s phone service was excellent. I spoke to Darlene and although she had to put me on hold several times, I knew that she was working hard to accommodate the flight change I was requesting. In the end I got the changes that I wanted for a very reasonable price. She also answered questions I had about my account and the points I had accumulated with jet blue’s membership. She was very friendly, caring, and patient with me. If there were a survey I could fill out, I would totally commend her customer service, but because there isn’t I thought I’d Unilocal her instead. It was via phone so I don’t believe she’s directly related to the Sacramento region.

The flight attendants were nice… Until I got home and realized my makeup bag was gone and my new bikini. This was just before my wedding so I had just bought some new makeup. I had my husbands electric tooth brush, make up, lotions, etc. Apparently you have only 4 hours to claim a baggage claim. It was at least 8 hours till i got home from my trip. I can’t believe they have workers who steal. NEVER again am I filling with JETBLUE. I thought I could trust this airline. Around 300 – 400 dollars with out stuff went missing. Of course I had to repurchase everything again. with my money!!! Don’t fly with Jet Blue.

Heard a lot about jet blue and have to admit they lived up to my expectations. Great price and on time, decent service. The industry is so bad these days that the 4 stars is merely compared to their competition not to suggest it’s really anything other than the usual cramped experience but they just do it a little better

Tired travelers. Last JB flight. And stern JB female employee at the counter. Unpleasant in comparison to other JB experience. Trust me I travel plenty to know out of different airports across the country. Sac JB airport employee female employee need to work on her JB custmer service delivery.

I love flying jet blue. I’ve never had a problem booking a flight and if you have a flexible schedule, you can find really cheap deals. You get one free checked bag (who does that anymore?) free drink and snack even on short flights and the people are all so friendly. Jet blue has to be one of the best airlines left and I love using them for all my in country traveling. :)

I just wanted to say THANK YOU for your support of the NYPD and Law Enforcement in these difficult times. Through your kind gestures, I flew out to NYC from California this past weekend to pay my respects. Your employees were most gracious, and I was taken care by Teisa via telephone, and Sandy #96 816 and Eleanor at your SMF hub. I didn’t get the names of your employees at JFK due to time constraints. I worked alongside many of your employees at BUR many years ago (2005 – 2008), and you guys and gals are still a class act.

I have never seen such an unprofessional website that while you’re booking your flight it goes up $ 50 by the time that you start till the time that you are done. I called there so called customer service and tried to to book a flight on the phone but they want to charge you $ 25 to do that. The representative said that she would stay on the phone with us to make sure we got locked in on that price but then the price still changed and they didn’t stick to their word.
I understand that certain seats are sold at certain prices but when they tell you that you’re going to get locked in at a price and you don’t get locked in that price that is B.S.
I will never do business with JetBlue again!

As usual the check in clerks were very helpful. There was no wait to get boarding pass. They were courteous to let me know the flight is running 30 minutes behind due to the snow in Washington. The chairs in the jetblue waiting area where pretty cool. It was facing so I can see plane land and take off.

Love this airline. Great routes, Direct tv on board and good snacks.
Fly it every chance I get.

I love JetBlue. Not only do they excel at customer service, but the individual DirectTV’s in each seat is absolutely amazing.
My last trip from Sacramento to Long Beach was for my bridal shower weekend. I tweeted a picture of the check-​in gate saying I was excited to be headed home for my bridal shower. Within 5 minutes JetBlue tweeted me back with congratulations. If that is not great customer outreach I do not know what is!

If you’re in Long Beach, try to leave out of this airport & from this carrier. It is so quick & easy — you don’t have to be there hours in advance. JetBlue is the business and having them in the LBC just makes sense. Plus, their airport parking is pretty cheap and literally steps away from the terminal. If you don’t have someone to take you to the terminal, the $ 19 24-​hour fee isn’t too bad if you’re not staying too long.
*I actually meant to write more about how much leg room JetBlue has and how accommodating they are… but my memories of the airport itself kept interrupting. You should totally fly JetBlue, they’re similar to Virgin Airlines and nothing like Southwest.

The JetBlue terminal in Sacramento is very nice. I flew JetBlue at the end of January 2013 and got a bite to eat at one of the restaurants in the terminal. It has a nice, large silver horn art piece near the seating area.
What is nice about JetBlue, in contrast to Southwest, is that the prices are better much of the time. You can pick your seat ahead of time instead of the first come, first seated policy of Southwest. You can still check-​in online and bring one free check-​in luggage, which is always nice.
Our flight left just about on-​time (maybe 10 to 15 minutes after scheduled time) and landed only a little after our scheduled landing time. The people who work at JetBlue provide great service and if they flew to more destinations that I fly to, I would use them more often.
It’s nice that they have DirecTV for every passenger (Southwest has nothing, not even free wifi).
Please see my pictures.
That’s about it!
Xie Xie!

I just recently flew on JetBlue for the first time. The whole process was really easy.
1. Bought tickets online for $ 39.
2. Checked-​in online 24 hours prior.
3. Showed up for flight.
4. Flight left on time.
5. Flight arrived on time.
I cannot imagine a smoother experience. Everyone I interacted with was courteous and helpful. I had a decaf Dunkin Donuts coffee on flight, and was offered a selection of cookies or pop corners (I asked for both!). They also have free cable television and XM radio, which is a nice plus.

I’m gonna start this review by bitching, ironically. I hate listening people bitch about their travel experience. I hate listening to assholes tell me about how long they waited in line at security, how some frisky security guard touched their penis, oh man, there was a fat person sitting next to me, I had to sit and drink cocktails at a beautiful bar while my magic plane that flies in the sky so I can get somewhere insanely quickly was a whole 30 minutes delayed. Ugh, it’s such a pain being able to get places really fast and having to deal with people trying to keep me safe at security. Life is so hard.
Let’s keep shit in perspective here. These people who bitch about traveling all the time need to maybe fucking read up on the TRAIL OF TEARS. Poor Indians.
Anyways, I love JetBlue. I am not afraid to admit that I am a huge fan of their airline and will always, always book with them. There are a few very simple reasons why:
1. They’re super cheap. Seriously, JetBlue is insanely affordable. And, as someone who is dirt poor and sleeping on my parent’s futon, this appeals to me. I am in what one may call a «long distance relationship» with a boy who lives in L.A. I live in Sacramento. My car sucks. So, usually, I’m able to find a round trip ticket through JetBlue from Sacramento to Long Beach for about a 100 bucks. 100 bucks! Like, I spend that at over priced bars sometimes when I have no one regulating my drinking.
2. They have TVs on the backs of the seats. Now, this may seems like an arbitrary reason. Especially since I hate being constantly advertised to ESPECIALLY when I paid already to be there (i.e., seeing commercials before a movie. WHAT THE FUCK. I just paid like a million dollars to see Ryan Gosling be suave and now I have to sit through soft drink commercials. Fucking assholes.). So, yeah, the JetBlue TVs advertise JetBlue, you have to sit through, like, maybe five minutes or so of them telling you how great they are and, honestly, I don’t really mind because I know when it’s done I can watch an episode of Intervention and then arrive at my destination. And really, not to sound like a pretentious snob, but I NEVER watch TV, and spending a little while with Hoarders or CNN on a super short flight makes the time FLY by (get it?).
3. JetBlue points. I have never been one for «promotions» but JetBlue points are actually beneficial for the average traveler and not business dudes who fly to Paris every other week. I signed up for the program, I’ve flown with them make five times, and after one more round trip I have a free one way ticket to anywhere. Fucking cool.
4. The one time my flight was delayed through them, they gave me 25 bucks towards my next flight. Now, again, I am not a bitcher of travel. I generally just put my headphones on and go with the flow. Does it suck that my flight was delayed for like 45 minutes? Sure, but I didn’t really care. And the fact that they gave me a 25 dollar credit towards my next flight was nice and unexpected. Southwest never gave me shit and they were ALWAYS delayed.
5. The have exits in both the front and the back of the planes. This just seems like common sense to me, and how not all planes do this is beyond me. I imagine its because people don’t want to walk down stairs and into the airport and would rather go through those entirely more dangerous tunnels. Two exits makes boarding and exiting the place a super fast, totally efficient process. Really, the JetBlue people just don’t seem stupid. They seem smart.
I have heard snobby assholes talk about JetBlue like they’re «dirty» or «low class» or something. You know what’s dirty? The Long Beach Airport. JetBlue is a fucking five star spa compared to that shit. Besides, who cares? JetBlue only makes short flights, I think I can suffer through forgoing the first class treatment for an hour of my charmed life.
I will always fly JetBlue. I am a fan. I want to have sex with their customer service skills and innovative ideas.

From Sacramento to LA:
Pretty good.
Roomy seats and floors. They are pretty nice. Three seats on each side. I didn’t feel stuck.
I only had a hour flight anyways :)
SERVICE:
Really nice. I just had a problem with whenever they had to talk to us, they hushed the TV and I was watching THE VOICE! :P I missed one of the girl’s voice. Ugh.
Nice people. They gave me extra snacks and water (bottles!!! hygienic!)
TV:
They have TV shows — cable too. YES!

If considering Jet Blue, it’s better you don’t…
SITREP
Took a trip on JetBlue Airways to Vegas because I won a ticket in a work raffle. Less than desirable experience. I probably would have also been better off buying a return flight on Southwest back to SMF instead of taking the return leg back on JetBlue, but actually the trip TO Vegas was the issue.
SETUP
I love hitting Viva Las Vegas every year so I can participate in the Rockabilly Band and Swing Dance conventions. Usually I fly on Southwest, but as mentioned above, I had a free Jet Blue roundtrip to use.
First, we were delayed 4 hours and so I consequently missed what my friends already there said was an «AWESOME meet & greet social mixer» at the Orleans Hotel while I was talking to them while still at SMF. And second, upon arrival, I found out my suitcase got misdirected to L.A., and so my luggage (containing my favorite dance shoes and dance shirt) were not available at the airport until almost noon the next day. AND I had to go get them (incurring extra costs AND missing another event) since they would not deliver them to my hotel.
So to hear today that the Department of Transportation has issued new regulations against airlines that mistreat their customers is something that I APPLAUD LOUDLY! See link below:
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THE LOWDOWN
JetBlue customer service is not only inferior to Southwest, it’s just abysmal period. [I have to give them TWO stars because at least nobody DIED. But I left instructions to the executor of my will to put ONE star if this had been a posthumous review.] ;^)