Mango Tours

Here’s how Mango Tours ruined our honeymoon. We wanted to go to El Nido for our honeymoon and were recommended Mango Tours from a relative. They had good deals on packages that included flights, transfers, room and board, so it seemed like a simplified and cost-​effective way to plan the trip. It took a few calls to the office in Queens to get through, but I finally did and put in a quote request for a week-​long stay at El Nido Resorts Apulit and El Nido Resorts Miniloc.
Almost a week after not receiving anything from Mango Tours, I followed up and spoke with the same representative. I later found out (from corporate) that she only started the quote after that 2^nd conversation. She told me that we’d have to wait for the Manila office to process the quote, they’d send it to her and then she would get back to me. It seemed inefficient, but at this point we were getting close to the holidays, so I wanted to get this booked. I checked the El Nido Resorts website directly to make sure they still had rooms and was relieved to see that they did. Again, after days of no communication, I reached out to Mango Tours via phone, email, and Facebook Messenger.
Almost a week later, I finally got a response from the agent with the quote containing 2 different package options. My husband and I responded immediately with our choice. The agent quickly responded with next steps. Again, we immediately responded, sending over our passport information, discussing payment — the usual travel booking process. We were ready and excited to lock this in.
2 days later, we received a brief email saying that the package was no longer available and the agent had instead booked us for option 2 but in a different room than quoted… with a $ 1,000 USD mark-​up. We fully understood that the rates were subject to change from the time we got the quote to the time we booked — less than a 48-​hour period. However, this seemed like bait and switch.
We called the agent to try and sort this out, but got no response. We emailed and it bounced back. We then called the 800 number that goes to Mango’s Manila office and spent about an hour on the phone trying to get answers from another representative. We tried to send her the email chain so she could see what happened, but her emails were bouncing back too. We tested our emails to see if the issue was on our end, but it wasn’t. For some strange reason, Mango Tours email system was no longer working. The Manila agent quickly ended the call when she realized that we weren’t going to just accept the marked-​up option.
Because of Mango Tours we’re a week away from our honeymoon with nowhere to stay. We started planning well in advance, but now are unfairly scrambling to just find somewhere decent to go. It’s easily the worst travel company that I’ve worked with. I am not a troll; I review plenty of businesses positively and honestly. This company has no integrity or regard for their customers. Please beware.

I’ve bee getting my ticket from Mango Tours since 2004. So far they gave me an excellent service. I can easily call them if ever I have questions regarding my reservations. The agent was very helpful specially Lyll the manager she’s really accommodating, knowledgeable in the business even if the route is very complicated she will help you and give you a good deal. Kudos to her staff also because they can answer your travel needs. They email me from time to time to update promotional deals from different airlines. Lyll will extend her service even after office hours, one time I had an emergency call from the Philippines my father died that was wee hours, right then and there I called Lyll she help me to get my ticket on the same day I flew to the Philippines. I definitely recommend my agent to families and friend. So we have the same agent now.

Great travel agent LYLL G ! Good customer service, good unbeatable price and RELIABLE.

Never buy your ticket from these guys. Customs service is awful and they have no idea of how travel works. If you can’t speak Filipino, you’ll be lost talking to them. Book directly with the airline companies.

Will never use them again. Bought our tickets for December trip to the Philippines in February to avail of good fares and seat choice. Agent said that we can select seats 30 days before flight. We checked a little earlier than 30 days and found out that we could have selected our seats 90-​days prior. Seats we got were at the back of the airplanes (last row!). Airline was able to help us move it a bit forward. We have been buying our tickets for the Philippines through Mango Tours and have recommended them to friends. Not anymore. You do not get good service from them. Find other options.

WARNING! DO NOT FAX A COPY OF YOUR CREDIT CARD and DRIVERS LICENSE to Mango Tours! We bought short-​notice, plane tickets with Mango Tours to attend a funeral overseas. The company’s prices were good compare to other airline ticketing office. Due to work conflicts, we made our purchase, by phone, at two different times with two different cards. During each purchase, Mango Tour required a copy of our credit card and DL to complete the transaction. On our return, the two cards we used with Mango Tours were hit with fraudulent charges but our other cards weren’t affected! Our credit card company stated that the fraudulent charges were made with a physical card. Thank you BoA for catching the fraudulent activities for us and not making us liable!
Again… think twice when a merchant needs a front and back copy of your CC!

First time using their service. Never going back. It looked like a good option at first. Bought ticket via online service but had to get in contact with Customer Service. Sounded like they ran the department from a kitchen with some school grade women who could barely speak English. Ended up having to make changes to flight schedule and we were quoted one price but after sending the Authorization Form, we got a call back saying that there was an additional Fuel Surcharge since the paperwork was received hours later but they stated on the phone that the price was good for 24 hours. Lesson learned: Purchase Directly From the Airlines. They could at least stand by their word and they speak my language.

I have been buying all my tickets here when I travel to the Philippines. Everything is well planned and explained. Friendly and courteous people. Dependable, prompt and reliable.