Mather Animal Medical Center

If I could give them ½ star I would. I’m so disappointed with Mather Animal Medical Center. I loved that place when Dr. Perez was there. She knew all my animals by name every time they went in. They never tried to nickel and dime me at all, and they loved animals. She never had to take my dog in the back to examine him whether he growled or not.
So today I bring my dog in to see Dr. Alder for a lump under his jaw line area. As soon as he walked into the room I knew I should have walked out. The vibe that came off of him was bad. My dog sleeps in between my legs at night well that night I accidently kicked him turning over and he Unilocaled. I woke up and instantly was like omg what is wrong like he is going to tell me. I knew something was wrong. He wasnt himself the rest of the night yes I stayed up with him or himself during the day.
Anyways when I tell Dr. Alder what had happened, his response you kicked your animal??? Yes, I was asleep turning over. Like I did it on purpose. I said I was sleeping and he was between my legs. Right after that I knew where he was going to go with this. Did a full examine on him, all good even teeth minus the bad breathe and here it comes. I’m not sure what it is??? We can run 300 dollars worth of blood work or maybe when you kicked him, or a salivary cyst… I just about lost it when he referred to me doing it by kicking him in my sleep… It was more of a bump kicked is a horrible chose of words… I had to bite my tongue. I was extremely offended by Dr Alder to even think that I kicked my dog on purpose. He had to finish talking to my husband I was so upset. I lost it when he walked out.
The vet tech comes in and says he would like to blah blah blah… I said nope I will take the meds so my dog is at least comfortable and take him to another vet. Needless to say 105.00 dollars later in meds/​office visit I still need to take him to another vet. Then after I ask the front office staff for his name and licence number he comes out because they couldnt find it proceeds to tell me that he is not going to give me his licence number to look it up. I said thats fine I can I just need your first name he shows he his jacket. I said the front staff is writing down for me. Then I just trying to help your dog, then you where the one that said they kicked there dog AGAIN!!! I said you know I done talking to you. You asked how I noticed his and how it came about was… I done. That place sucks again. I love all my fur babies just like my kid. I love animals more then people. You know what he reminded me of, the bad guy in Beethoven the movie. Dont take your animals there especially to see this Dr. Alder. He Definitely is not an animal person.

We are out of state right now and have been coming to this vet for 12 years. Our teen housesitter tried to take our beloved Labrador who was four here this morning because she was lethargic. They would not see her because they would not take my credit card over the phone. I found VCA would and she took our dog there. Unfortunately, that was an hour later and she died on the way there. I am heartbroken and extremely upset at this ridiculous policy that possibly cost my dog her life.

Have been taking our two dogs here for over 5 years. Was prompted to share my review based upon the recent negative ratings. The staff have been caring and thorough with my dogs. Entrusting care to your pets requires a lot of trust and Mather has earned mine.

I’ve been taking my dogs and cat here for a couple months now and first I want to say the staff is very kind, they really care about the animals, now I’m a regular. The prices are lower then competitors! So far I’ve gotten my kitty spayed and my dogs fully vaccinated. Next I’ll probably have them boarded here too after finding out they board cats and dogs!

I’m very disappointed — I used to love Mather Pet Hospital. F Y I — This is my first comment over five lines in length.
I will give their clinic a one star bc the receptionist is great, the veterinarian seemed nice, and I can’t think of anything else nice to say so I’ll begin with the disclaimer: I was wrong to ignore the bad reviews…
After reading their most recent reviews I was wary of having them diagnose/​treat my dog.
To begin rant (I won’t even start at the beginning) they gave me meds for my dog but I had no idea what the meds were for bc the vet took off so fast I couldn’t ask him any questions — he appeared to be juggling many clients at this time so time felt a little rushed. My 2 – 3 minute exam seemed thorough enough right?
The vet tech spent a little more time with me but she appeared to be more interested selling me add-on’s to my total bill — after 3 minutes with the Vet?
My guess is that she moonlights at an auto body shop. Anyway, so she recommends this «necessary» blood work testing because «the medication could be fatal.»
What was the medication? What is it for? How does he take it? — I ask.
She has no idea «because the vet will explain» it she does know that it’s important right
Well after all of that, the results of the blood work were not reviewed (not with me) before I left the office with the meds in-​hand. I almost gave my dog a potentially fatal dose of meds without reviewing the «necessary» blood work results!
So of course I called back to ask about the medication and blood work results — the vet tech said it was «not a big deal» because the doctor «probably looked at it» before giving it to her.
What a joke…
To top off when — I asked about a teeth cleaning they quoted about $ 800 — that’s probably before any add-on’s. LOL
So basically I just wasted my morning (and my money) here because my dog still needs help from a vet.

I absolutely love Mather Pet Hospital. They truly care for our animals, know their personalities, are so friendly and always take care of our babies. So happy to have a great team close to home that we know and trust with our pups.

Update: Our dog had a heart sarcoma, her lungs were full of blood. If this doctor had just done a little thinking we might have found this out. Instead, they sold us $ 200 worth of meds that we didn’t need. Yesterday, we lost our baby. There was nothing that could be done.
If your instincts tell you something is wrong and you are hearing that nothing is wrong, get a second opinion.

I called Mather today and talked to a lady she wasn’t helpful at all. I tried to ask her a few questions about my dog, she immediately shut me down and told me I need to have my dog examined. I’m never going to that place and wouldn’t recommend this vet to anyone.

We have taken our dogs to this pet hospital for about 4 years. LOVED Dr. Fay and the front desk staff. We always felt Dr. Fay cared about our animals and never tried to up sell or over diagnose. Unfortunately, Dr. Fay sold the practice and that has all changed. We were more than willing to give the new vet a chance due to the convenience of the location, but I will not be taking my dogs back. Both times we have gone in the Dr. has been called into an emergency surgery and has kept us waiting for over an hour and UPSELLS like crazy. Wants to test for everything under the sun. Both visits have cost us well over 200.00, with an additional quote for more tests that we declined. I love my dogs, but cannot afford to pay 1000.00 in testing every time my dog sneezes. Sad. but time to move on.

This used to be our go to vet for our lovely fur babies (dogs and cats)
My 12 year old border collie got very sick within a week of time, out of nowhere and I called our vet to make an appointment.
Our usual vet wasn’t there, instead some jerk named Dr. Tim. He is the most idiotic worthless vet that’s ever existed. My dog was dying I was in tears and he kept a straight face touched her stomach for 2 seconds and told me to put her down, i can leave here there for it, and talked about cremation. He has absolutely 0 emotional intelligence.
Also, my dog turned blind the day before that and he didn’t even notice or mention it. He’s a piece of crap and he put me through an emotional roller coaster that I had to pay 40 dollars for. He kept leaving the room to go do other things, and he really didn’t tell me anything because he wanted to do tests but said it’s not worth doing tests on her since she’s dying. He’s lazy and emotionless. How does a vet not notice a blind dog? What did he go to vet school for? Luckily he doesn’t work here anymore, but I heard the other vet that’s left here is in it for the money as well. It’s so sad because Dr. Fey was so understanding and caring, that’s how she kept clients happy for so many years.

Unfortunate, but my last review is no longer valid as the vet practice has been sold and is under new ownership.,

This review is as it pertains to the front office staff.
I’ve been taking my dog to this vet office as it’s rather convenient to where I live for almost a year. The last time my dog was due for its trifexis, I called and asked if I could come pick it up to which I was told I could come on down. I got there and was told they didn’t have any in stock and that they’d have to bring it over from another one of their facilities. I was told I would get a call. I didn’t get a call so two days later I called them and was told they had it (after hearing some rustling of what sounded like it was in a box).
.but that’s only the beginning.
I go to pick up said trifexis and get rung up by an asian lady in the front. I pay and take my invoice from her not noticing something is off about it. I get a call on December 31^st as I’m on vacation in Seattle an hour a half before their office closes that I owe ~$ 7 and that if I could just swing that by that would be great otherwise I face fines and penalties for being late. Come to find out that they didn’t charge me sales tax — the invoice printed the sales tax but the lady ran my card while reading the amount off the computer terminal. I call as I’m many miles away and explain the situation and was told that she would check with the person in charge and see if the charges could be written off as a clerical error and that I would hear back from her. No call.
Flash ahead, one month, I get a call stating I owe this ~$ 7 and some late charges — now I’m irate. I call, explain this situation yet again, at which point I“m told that they’ll call and talk to the HR person at the home office and call me back. I do get a call and am told that I still own the ~$ 7 but that the late charges would be written off. I run down to the office and pay the ~$ 7 and change which at this point, I’m pretty irate that I still have to pay over someone else’s mistake but I do. I get given an invoice that shows I paid that amount but still shows the late charges but get told I’ll get an updated invoice in the mail. It’s been almost a month and I’ve still not seen this updated invoice. I’m hoping I don’t get called again stating I owe money.
I’m done with this office — I love the vet staff proper. but the front office doesn’t appear to have their act together. I’ll be going to another vet as I just can’t afford this miscommunication hassle.

There is a new doctor in town and I’m not sure I like him. I preferred the previous female Dr Fey. Previously, if I thought something was up with my dogs, I’d call, they’d take a message and respond pretty quickly whether or not I should bring one or both in, or whether I should take a chill pill. I appreciated the honesty and it kept me keeping back for the three years I’ve had dogs. The new Dr. Tim takes a long time, seems to think your dog is suffering from about every ailment and wants to test for everything under the sun. I don’t know if he’s inexperienced for just looking to jack up the bill. I’ll be looking for a new doc in the meantime.

I am reluctant to just leave one star because I have been so very happy with this facility in the past. I am with Denise D. (PLEASE scroll to see her review.) Dr Fey has it right. She takes the best care of our furkids with out a push for more and more leaving you with the feeling that the visit is not really about the pet or its true well being. On our last visit Dr. Tim first of all argued with me about the breed of my dog. He said bad things about how the facility had been run. He acted as if my dog tried to bit him when she barely even moved. He was very jumpy and scattered. A visit that would normal take 20 to 30 minutes max took almost an hour. The visit started badly and ended up awful. I too am very disappointed and hope to return only if Dr Fey returns. In the meantime I am looking into other options.

Used to love this vet when Dr. Fay was there, she knew exactly what my cat needed and i was always able to get her in get her shot and get out. Shes not there right now and the new people seem more into $$ than caring for the animal. Went today for the «usual», after getting there they wouldnt do it without addional exam equaling additional $$ I just didn’t have. I know if Dr. Fay was there cat would have received care like she normally did. VERY disappointed. Will not be returning.

My cat was JUST released today and I am Sooooo stoked she is home. The staff at Mather Pet Hospital is second to none and Dr. Tim saved my cats life. She spent 4 days there and everyday I was called and given extensive updates and he answered every question that I asked.
From what I was told she was a difficult kitty but that’s ok because they saved her!!!
I would recommend them to anyone. And as soon as I go to my local cigar lounge I will let EVERY ONE know to take their pets there. If you love your animals and think of them as your children then you should go there…
…on a side note: to the person that gave one star: you should be ashamed of yourself.

I absolutely love this vet clinic. So much so I drive all the way from North Natomas to have my pets seen here. They are always so friendly and accommodating. If you need a last minute appointment you will be seen. Dr. Fay genuinely loves animals and provides her services at very affordable rates. I will always be grateful for the care my pets have received here. I couldn’t be happier.

I have 2 dogs and 3 cats that I have been taking to Dr. Fay for about 3 years. We were new to the area and asked around for referrals to a Vet. Dr. Fay and Mather Animal Hospital got high marks! At the time, I had moved from Southern California. We had a great Vet, but their prices were very high. I was very pleasantly surprised by Mather Animal Hospital’s costs for their care. They are extremely reasonable, and no extras are pushed on you. You, therefore, don’t have to make the decision on whether or not to spend the money. If something is recommended, you know it’s necessary.
I felt compelled to do this review after reading a couple other of people’s experiences at this hospital that weren’t very good. Of course, everyone’s perceptions of their experiences are different and individual. I just wanted to comment that everything I have had done at Mather was done well, lovingly and carefully. From having cats declawed (which was done extremely well with no problems afterward), a dog diagnosed with an immune disease (treated successfully), to having another elderly dog finally put down after a period of time on steroids. His quality of life was extended by the use of the painkillers prescribed by Dr. Fay until it was his time.
I will continue to take all of my pets to Mather. This is a wonderful hospital with great staff.

I have a dog and 2 cats, which have been patients @ Mather Pet Hospital ever since they were born. My oldest furry kid is going to be 8 years old this year :) I like the doctor and her staff because they truly love animals — that’s #1 with me. In fact, I moved out of the area almost 2 years ago and I still take my animals there and it’s about a 30 minute drive each way. Nowadays it seems good service is hard to find in any category; mechanics, doctors, dentists, vets, etc, My daughter also takes her pets there and she too has moved out of the area. Then there’s the extra bonus: Mather Pet Hospital is reasonably priced :) I highly recommend them

Had rabies shots for my two puppybabygirls and they were fast and friendly. $ 40 for 2 dogs can’t be beat.