Mercy Clinic Norwood

I would just like to say this clinic is VERY unprofessional. The front receptionist obviously doesn’t know how to do her job. The doctor’s are sometimes concerned about your health. I brought my grandpa in the other day because he had been calling for TWO weeks and hasn’t gotten a call back, he was super sick. And when I took him in to be seen, the lady brushed me off and said there were no appts and he couldn’t be seen and it’s not possible, call 911. Are you serious? That is so unprofessional. And then she just stared at me. So I ended up taking him to urgent care because I couldn’t take it anymore and it turns out he developed pneumonia. Mercy medical group was able to help my grandpa without any problems, even with a full clinic, I don’t understand why it’s so hard to pick up the phone when someone calls and schedule an appt. I will definitely be changing his primary doctor.

I have never had any problem finding parking. My mother has been going here for years now, and everyone is professional and courteous. The doctors are always very genuinely concerned about the health of my mother. Mercy Clinic is small but staffed with good people. :)