O’Reilly Auto Parts

Had to make several trips back and forth because the service people insisted that they knew what I needed more than I did. Based on what THEIR COMPUTER told them they were trying to give me advice and told me what I needed. they didnt have the brand of spark plugs I wanted/​needed, suggested another brand and insisted it would work because the computer said so… well of course they didnt fit. so after ANOTHER wasted trip to return them I drove right down the street to Napa and got exactly what I needed

terrible customer service from an assistant manager named Pedro (day shift) they need to learn good management are the back done of corporate businesses especially you’re not the only name sake in the parts game. 11-​18-​2015 I walked in and asked for 6 NGK platinum spark plugs and asked if I can check the gap with their gapper. he told me ain’t nothing free you need to buy a gapper and go check it at home. with that kind of stinky attitude do you expect me to or the potential of spending $ 1,000 of dollars on parts? this is NOT the first time their spark plugs are way off. bad parts means more hours on labor. order online, get it from someone else cheaper, BUT don’t even mess with them as they treated me like some Bum. dumb manager ! if I spend $ 100+ does it matter if I borrow a $ 2 gapper so the sparks that I was about to put in are accurate? managers like that needs to be fire immediately so the company can profit instead of losing money to other competitors.