O’Reilly’s Auto Parts

Went in here about 2 weeks ago to get synthetic oil and knew exactly what to get. Was told they didn’t have it but looked back there, low and behold it was there. Maybe they misunderstood me, but no worries. Will come back for more when the time comes. 3 out of 5.

The guy (of two) at the counter gave directions to the product I wanted but ignored me when I stood at the counter to pay for it! He answered the phone and looked at a parts book while I stood there. Not a glance or word to me. I left the product on the counter and walked out.

Went in today, they answered my car questions & even came out to look at my car. Great customer service! I was in and out in less than 5 – 10 mins with everything i needed to get the job done. I spent 15 mins standing around at the competitor across the street. I will definitely come here the next time i need anything for my car. Very pleased.

Spoke with Ed Sandoval, Manager who has outstanding customer service and helped me put in my car battery. I had no tools and my truck would not start, It’s a good feeling when you come across a individual who is dedicated to quality Customer Service and helps others… thanks Ed, Happy Holidays!
Henry

Don’t let the one star fool you, I would LOVE to give you guys no stars. My husband went into the store to get a gasket, which anyone would assume was a common part a car part store would have. My husband showed the only employee there a picture of it so the employee would know what to grab from the back. The employee had the audacity to say «he would get the part for my husband if he had the time but he doesn’t.» There were no customers there at the time at all, it was dead. Then the employee goes on to say they close at 10pm but he doesn’t have time for my husband because he was «swamped». Are you kidding me??? Turning a sale away and at the same time giving the worst customer service ever? This employee needs to be terminated. Rude and disrespectful. You guys employ clowns.

Went in to replace dead battery under warranty. Employee failed to get the tester to work 5 – 6 times and then used the last readings to tell me the alternator needed to be replaced.
Since the alternator was covered under warranty by the dealer I took it in and received a $ 95 bill to tell me the battery was dead. I returned back to the O’Reilly store with receipt and dealer’s diagnosis in hand. I was given the corporate contact info to discuss a refund.
I was directed back to the store after a phone conversation with corporate, apparently the manager was not in the day I was provided the contact info. I am now awaiting a call from the store. My request was sent off to corporate and they need to mail a check back to said store.
I doubt my time, as well as my girlfriend’s time can be compensated for the trouble. Warranties are becoming a hassle.

What happened to the days If auto parts stores carrying everything you needed especially for late model cars? Seems like someone should be reordering parts at some point. Sigh…

The customer service here is ATROCIOUS, ABOMINABLE, the worst I’ve ever experienced. Every time I walk in they all seem to act like little kids, extremely unprofessional. If you try to ask a question, they half ass answer your question jokingly, as if it’s a kids playgrond. I will NEVER EVER go to Kragen again.
Go to Autozone instead!