Ose Adams Medical Pavilion

Not like staff cares about these reviews but here’s is mine anyways. Got to this hospital tonight around 930pm for my wife in which she had abdominal pain at a level 8 or so. It is now 330am and have yet to see a dr. At least my wife is on a gurney and possibly asleep waiting to see her Dr. I am not pleased with the level of service we have gotten. Also one of the ER Dr.‘s evaluated my wife incorrectly, so now we have to wait for my primary care to refer her to a more specialized Dr. If you can drive to Sutter Roseville or another hospital I would. I’m sure they may have more Dr’s that are more experienced and actually care about their patients instead of brushing them off and out of the hospital. Working previously for Sutter I would’ve expected something better.

This is the worst hospital in the city, bar none. The ER is completely staffed by 22 year-​old nurses and technicians. If you need an «advanced» test such as an ultrasound, don’t go there after 3pm. These «advanced» tests are strictly an 8 – 5 thing. You would think that they knew what they were doing, but it’s clear that they couldn’t move the patients along. The back of the house was completely understaffed. The waiting room had two junkies that were overdosing, and twenty others that had absolutely no sense of privacy.
It’ll be a long, long time if I ever come back to this horrible disaster of a hospital.

The ER has been so ridiculous today. We’re going on 12+ hours and we are in a hallway. Yes, a freakin HALLWAY actually named Hallway 30! Completely understaffed unless you count the tons of people standing around on the PIT team trying to come up with ways to make it flow better… Here’s something– hire a few more md’s. Only the RN’s have been decent. :-(

The doctors and nurses and all staff in the emergency area suck! They are rude and took 3 hours to even see my father (stomach and appendix) just to ask him what he was feeling. They attended others before us even though they seemed fine. If you can go to a different emergency center please do. Avoid these jerks

Screw this place. Really. I went into urgent care because I was feeling like utter and total crap. They did an ekg and ran some tests and decided to send me to Sutter er because my ekg was abnormal and they were concerned about dehydration. When I got rolled into the er the nurses at the front desk asked why they sent me over. Mind you I was totally out of it, felt like crap and really had no idea what was going on. Why were they even asking me? Don’t they read the transfer notes? But that wasn’t the crappy part. The crappy part was when one of the nurses straight said «they probably sent her over to so they didn’t have to deal with her» like seriously? Yea because I’m so sure the docs at urgent care call the ambulance and send you to the ER for no reason. Ok so past that part. They took me off IV fluids for some unknown reason (which turns out would have fixed everything) and then just monitored my BP for several hours (which was whacked out, kept going extremely high, falling, high again) I asked a nurse if that was normal and she said no, but they couldn’t do anything about it and I had to follow up with my primary care doctor. Ok that was not encouraging at all. In addition to this my heart rate was extremely erratic and doing crazy stuff. So fast forward several hours to where they release me and basically say they don’t know what’s going on. I stumble home where I am a wreck for about two more days until I have a talk with my mom (which literally saved my life) I told her my symptoms and she makes me drink water, like a crapload, over a gallon in one sitting. And guess what? Within one hour I was totally fine. My BP was normal, my heart rate steady, I could pee again. Turns out I was so severely dehydrated my body was shutting down. I’d been drinking water but nowhere near enough. So pretty basic stuff that Sutter decided to not even bother with. Like seriously. So thanks Sutter for almost killing me. Not to mention the total disrespect I was treated with. The people at Urgent Care were awesome but the ER staff was another story.

WoW!!! This ER is soooooooooooooooooooooooooooooooooooo under staffed by Doctors. UNBELIEVABLE! We had to go TWICE spent a total of about 15 HOURS to be seen and FINALLY sent home!!! The intake staff for the most part are nice enough. The feeling they portray is of NON-​URGENCY!!! Really??? We are in the EMERGENCY ROOM FOR AN EMERGENCY!!!
Waiting is always hard, but when your sick, tired, hungry WORRIED it is pure agony. The waiting room is too hot or cold, the chairs rock but, aren’t that comfortable. Plus some are old and broken!!! Yes broken chairs in the ER waiting room. The ONE Dr assigned to my friend, was giving patients their diagnosis in the waiting room for EVERYONE to hear!!! WoW… NO way would I let a Dr tell me in front of 30 other people!!! NEVER. Yes… thats how backed up the Dr was. All the rooms were filled, all the HALLWAY SPOTS were filled and the waiting room spilled out into the foyer!!!
One bright spot in this seeminly endless quest was VICTORIA R.N. She was extremely professional, through and on her game. She has a lot of PATIENCE with her patience’s!!! She remembered friends symptoms, knew what labs were ordered and kept in touch with us!!! My friend was VERY PLEASED W/​HER SERVICE!
It took about 4 hours for her to get any pain relief!!! A shot! They treated her like is was a «DRUG SEEKER». Which she is NOT!!!1
Speaking of which, one poor (literally-​figuratively) dude came by ambulance at 9AM!!! He didn’t get pain medicine for like 8 hours!!! He had OBVIOUS GOUT!!!
The Dr however, was NOT THROUGH AT ALL. He didn’t even read the chart… he lifted UP HER LEG TO SEE SOMETHING… NOT KNOWING SHE HAS 2 BAD HIPS!!! I thought her leg was going to SNAP OFF the way she yelled when he did it!!! I was so ANGRY I almost had to leave! I had to tell him she has BAD HIPS AND CAN’T LIFT UP… LET ALONE ALL THE WAY UP HER LEGS!!! He then finally ordered her X-​RAYS, blood work, and Ultra Sound (that tech was very cool & nice). When Dr discharged my friend she was so exhausted and loopy from the pain medicine, she could not wait to be in her own bed!!! She said the Dr was ok, but was really DISAPPOINTED by his cool demenor, and the FACT he did NOT LISTEN to her, before he did he psudo exam!!!
He howevr was better than the Dr she saw on Sunday. He just wanted to kick her back to the Indian Center Drs. He would not even entertain x-​rays or G-​D forbid an MRI for her. He was AWARE of her hip condition. But really seemed to just want her to be someone eles problem!!!
That’s when he finally decided to order X-​rays! I have a feeling he knew he messed up!!!

I was so thrilled when I found out that I would be giving birth at this facility since its new etc etc, I took a tour of the birthing center at the grand opening and it seemed fantastic! Finally the day came to go in went in and was 4 cm dilated so they admitted me. We went in at 5pm ¹¹⁄₁₇ and was admitted around 5:30ish. I did not get an epidural because I wanted to try to go drug free… so at 8pm my water broke and that is when the contractions really started to hurt. They checked me and I was only 4.5 cm dilated… I lasted until 2:30am ¹¹⁄₁₈ and got the epidural and when they checked I was 7 cm whoo hoo! Well I got some rest and close to 7am ¹¹⁄₁₈ I was fully dilated and ready to push. The nurse said «I’ll be back and we can start pushing» ok… finally she arrived and was time to switch nurses because her shift was over so I got 1 new hire nurse and 1 experienced nurse that was guiding the new nurse. We started pushing at 8am and pushed for over 5 hours and the only thing I hear from the nurses is «you are doing a great job blah blah blah» I was so exhausted from pushing that I started passing out and finally said «I can’t do this anymore» and that is when finally they called the on call doctor Dr. Jay Curkendall (total douche) to give me some options on assist birth. It took almost 6 hours for these people to realize that I need help! So the on call dr says «well we can do c-​section right now or we can do vac assist, with vac assist risks are skull fracture etc etc etc…» We decided to do vac assist but the dr warned «if we can’t suck the baby out by the third try we have to do c section» so I pushed my guts out and they were able to get the baby out with the first try. As the dr was holding the baby and working on the baby he was taking calls on his phone! No respect no emotion whatsoever ! Basically from what I can tell they wanted me to wear out and just then cut me open and drain money from my insurance. I thought my nightmare ended there… I was transferred over to recovery and there I was able to meet some really nice nurses and some really inexperienced nurses. I was offered some medication and I opted for Motrin instead of norco because I never took norco so I don’t know how my body would react. Well the next morning I broke out all over my body (hive like) lips swell up, my finger tips swell up and red circles all over my body. I also woke up to a fever. They gave me benadril for the allergic reaction as for my fever I was begging them all day long to get me something and no one did anything. I finally had to be rude to get some attention and finally they brought someone over to get an IV going and while the nurse was trying to get some blood to see if I might have an infection she blew my vein :/​finally she found a vein and I was ultimately hooked up. They had me go through two bags of fluids and it did not help. Finally they gave me Tylenol and my fever vanished. When I asked them to possibly take baby to the nursery they informed me that since it’s a new facility it was not set up all the way and they are understaffed and no one can watch the baby. Ok that’s fine… the next day I was discharged and finally got to go home! A week or so after that I received a bill from Sutter for the baby and the charge was for Nursery and other charges but Nursery being the big ticket item. I hope this facility hires some better staff, what I had to go through I don’t wish upon my enemy.

Lori the nurse in L & D was good but as far as everything else was low to mediocre. The fact that our baby didn’t make it seemed preventable. The person to talk to about uour complaints is Karen Kiyomura which is ridiculous because she was the rudest, most insensitive woman I’ve ever dealt with. She showed no compassion whatsoever towards someone complaining about the care, or the lack there of after losing a grandchild. When I asked who she reported to she hung up on me, but I found out anyway. She definately needs training or a demotion. In case you need to know who is over the charge nurse it is Tammy Powers.

Tour hospital with anyone attending birth it’s confusing down there, one way streets and getting to parking garage.
They have valet avail.
If you have a camping pad or small blow up bed for dad/​partner that would have been nice.
There is a small café that has Starbucks and lite fare.
Walking distance you have round table and McDonald’s. Mom gets meals during stay.
The actual birthing team is wonderful the will be right by your side.
Post partum area will have a bed for dad by the way all rooms were private with a shower. It’s really 1^st class.
They have a photographer contracted, I would say no thanks or if you do want to buy prints tell them no flash.
That’s about it, do your research, great hospital and would have our future children there.

The brand new ICU wing is state of the art. The staff is amazing and the vicinity is clean. The wing itself doesn’t smell like a hospital. That weird antiseptic smell always burns my nose.
The hospital cafeteria is just like kaiser. It is stocked with healthy snacks and diet soda. I wished hospitals would stop doing that!

It’s hard for me to not have high expectations for a hospital after having 2 kids in a different city. I can’t compare this hospital to another hospital in Sacramento. It’s possible this is the best in Sacramento, but I wouldn’t want to have another child here. First of all, I was supposed to be scheduled for a c section on a Monday. The Friday before, I called because I had been waiting to hear about my appointment time and they said they would call me back. A couple hours later I called again and they said that the person who was supposed to schedule me was out of the office and they would call me back Monday. I told them I was supposed to have surgery Monday, so finally they got me booked.
When we went in Monday, the nurse hit a nerve in my arm while trying to get the i.v. in. I still have pain in my arm. The doctor who did the surgery, seemed to be in competition with my previous doctor. He kept talking about how he would leave a much nicer scar. he put something on my incision and told me absolutely not to take it off for a week, but then the nurse told me it was going to get infected if I left it on. The 2^nd star is for some of the nurses. Some of them were really great and I wished I remembered their names but some of them, were traveling nurses, and they would forget to bring things like water or medicine after I asked for it. I really missed that the hospital I went to before, gave me a support for my stomach, and they had classes for things. This one didn’t. They didn’t do my newborn photos:(it was not the nicest experience. On top of it, I had to bring the baby in for just a blood drawl a week later. .it took 2 hours for this to get done. .kind of ridiculous. On top of it, they didn’t validate parking, so I know my husband spent over $ 60 for the couple days in parking

This is fucking insane my friend is bleeding so much and they are taking forever to get him stiches. I want to add that this is an emergency room.

Went in the visit my friend today in the maternity ward and the place is nice. The room was spacious and had a nice view of the city. The elevators and colored by department which I think is cool.
The main entrance really clustered I’m not sure how all that taxi, drop off and valet is supposed to be organized but I felt like I was walking through an airport trying to get in especially with all the security at the front desk.

If I could have given no stars I would have. Five hour wait. It would have been comical if my daughter hadn’t been in tears. Multiple staff members would come out and call the same patient, after they had been discharged, or were already in the back. Patients that were not in the waiting area when called, were continually called over a three hour period.
The restroom was one of the most disgusting I have seen anywhere. One would expect that a hospital, of all places, would clean the restroom. No toilet tissue in the stalls; trash cans overflowing; floor filthy; cleaning log showed the last cleaning was done at 2:00 am — I was in there at 7:00 pm (17 hours).
We went to this hospital because it was Sutter. If this is what Sutter has become, in Sacramento, they won’t last long. Until the left hand can figure out what the right hand is doing, they will continue to have unhappy patients (customers). This is part of the problem, it seems that the staff has forgotten that they are in the business of providing customer service.
Sorry Sutter, you have been crossed off our list of viable options.

Seems like Sutter has turned in to a county hospital. And what the heck is going on with the Valet parking? Sign says Valet parking is for handicapped only, but I have seen many cars w/​o placards and I’ve had to wait 25 minutes or more!

I took my son to the ER here today and from the convenient valet parking to the prompt and caring staff, I couldn’t be happier! Thank you Sutter ER staff!

The worst ER experience-​should have made the drive back to Roseville and gone to their emergency room where I know from past experience I would have received superior care!
From the admitting nurses to the Physicians Assitant to everyone in between, with the exception of the ULTRASOUND TECH who was so kind and wonderful, the level of care was so sub par. I was in dyer pain and they did not even have a bed… and what is worse the PA who saw me was nowhere to be found upon check out so I left cause I needed to go find a bed and lay down. They are totally over worked and understaffed and hire people who act like they do not give a darn about the people coming for their care. Unless you have alternatives, please seek emergency care elsewhere!

I brought my daughter to Sutter last night. A minute or two after we walked in they had a nurse come and check symptoms to help better prioritize the people waiting. We were quickly checked in and sent to the new pediatric waiting area which was such a nice change for a mother of small children. There we were away from all the adults in a quiet waiting room with cartoons. 10 minutes later we were called back. The nurses, registration, X-​ray techs and Doctors were all overwhelmingly nice! Going to the emergency room is never really a pleasant experience for anyone. However I’d have to say out of ALL the emergency room experiences I’ve had (which is quite a few!) this one was the best. I highly recommend this hospital. I will definitely be going there for all our future emergency room needs. Wonderful staff!

So unhappy with the care received here. Family member in hospital for almost 4 weeks. Some RNs ok but never overly communicative or provide care information. Some downright rude. After 3−½ weeks and moving to rehabilitation center discovered open huge sore on back that was not treated. RNs came in and would just covered. It was completely infected and needed care. Will be contacting director or someone at hospital to discuss my complete displeasure with this hospital.

Best ER staff in all of Sacramento. From the waiting room to the nurses to the docs and everyone in between, this hospital offers some of the best service you can hope to find in Sacramento.
I have a chronic health condition that has caused me to visit all of the ERs in Sacramento at one time or another, including the dreaded, lets just call them «Schmaiser».
At the Sutter ER I am treated with dignity and respect. The staff is simply amazing, especially Dr. Zacharius.

Wow. I was extremely nervous going under after having had a few negative, horrific surgical experiences. I never want another surgery, but, this was not an option.
Sutter Hospital/​surgery is awesome (not like the drive through, assembly line, surgery center on Alhambra). My hand was held as I went under and, when I woke, my hand was being held. That is some wonderful patient care! After the negative experiences I’ve endured, I developed PTSD and would «come to» combative and scared. I forewarned them and they accommodated my fear, and my physical limitations/​challenges.
They treated me with kindness and respect. I’m grateful.
Thank you, Sutter! Great team!

Lots of volunteers to help you find your way around the new facilities-​kudos to them for their friendly help! Lots of detours to get where you need to get but FREE parking!

If I could give this review a zero I would. I went to this hospital due to vomiting and diarrhea around 8am on a weekend. There was only one person waiting when I got there. I had lab work done and was never assigned a triage room or anything. In fact, they gave me my results in the hallway directly outside of the patient waiting room. So unprofessional… I was even administered meds in the patient waiting room. Who does that??? Nurses are snooty and all over the place. Waiting room is small and compact. I was released around 3pm… Yep, HOURS after arriving even though I was #2 on the list. Id rather drive to Stockton for med help than to go to the hospital. Horrible!!!

First let me say Sutter’s ER doctors and nurse practioners are awesome. They know their jobs and they are good at it.
However, the process of getting to see the ER doctors and nurse practioners was the worst I’ve ever experienced; even worse than KP.
Upon entering the ER Lobby, I was directed to speak to the receptionist via telephone through a glass window. Keep in mind the reason we are there is because someone is SICK and so is everyone else who has picked up this telephone. I used tissue to cover the handle and mouth peice and did not put the telephone up to my face.
After explaining the reason for our visit through the germ filled unsanitary telephone. We were directed to have a seat in the waiting area. After an hour or so, someone came out to take our personal information, for billing purposes, in front of everyone. I’m not sure, but I think there has to be a privacy violation for identity theft.
After that, we sat for another hour or so, to then be called back to have vitals taken, only to be told to go back an wait to be seen, where we waited several additional hours.
When we were finally called to the back. We were not placed in a room on an examining table. We were told to have a seat in these recliner type chairs, outside of the empty examing room, where we sat and watched the nurses eat gummy candies and talk about the patients. Now, I know that had to be a law violation.
We were finally seen by a nusre practioner, who was excellent. She took 20 minutes or so to diagnose the problem. However, it was another 45 minutes before we got the prescription and the release paperwork.
Sutter needs to seriously revamp their processes, starting with the dirty, nasty telephone!

If you ever have the misfortune of needing to go to a hospital under shitty circumstances, may it not be SGH. I’m not exaggerating when I say I still experience post-​traumatic stress from 3 days spent here. I hope the Death with Dignity Act will pass in CA soon so no one else goes through this.
My dad died in this hospital. It wasn’t due to anything they’d done, but they sure as hell didn’t make it easy for him to rest in peace or to make our visit there go as smoothly as possible. Instead, most of my attention had to be paid to stupid things like asking where the cot we requested 12 hours ago was for the 5^th time, or trying to locate someone to check alarms going off in the room, or having to figure out which moron left a tray of food on the bed when he was clearly unable to eat or drink (and they tried to drop off food or pick up nonexistent trays the entire time until we put a note up ourselves).
I should probably mention here that his throat cancer had spread to his brain and spinal cord. The doctor he was seeing previously was worried the cancer had come back and they had run a number of tests. The results were in but we didn’t receive them until my dad was in the emergency room because, according to the doctor, the results had been received but were stored in the wrong place, so no one saw them in time to inform us before the situation arose. That was kind of a blessing in disguise, though.
Perhaps the most stressful thing I had to deal with personally was trying to get information to donate his body to science. We moved to an end-​of-​life unit where many people are taken when it’s clear they are most likely leaving by body bag and no one had any clue. As far as I could tell, there weren’t any brochures, no notes, no protocol for the people to quickly pull up info to give to you to proceed with this time-​sensitive matter. In case you’re wondering, I’ll do the work for them. Here’s the Donor Form for UC Davis’ Body Donation Program:
. Their phone number is provided on the sheet.
I called my mother the night my father’s condition quickly deteriorated. She rushed from home to the hospital to be there. All the aforementioned BS pales in comparison to what my mother dealt with next.
We’ve become accustomed to raised eyebrows and people asking if the harnessed Rottweiler or Pit Bull with a Service Dog patch my mother takes everywhere is a Service Dog. They are, and answering yes is usually enough. However, Officer Fuckface decided it was his duty to investigate the matter further and started demanding proof that this was, in fact, a Service Dog.
– ADA states: When it is not obvious what service an animal provides, only limited inquiries are allowed. Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task. –
My mother ended up going back and forth with this guy. He wouldn’t let her pass unless she proved her dog was a working animal.
The guy’s partner tried to calm Deputy Douchebag and gave my mother a pass. She headed for the elevator and Sheriff Shitforbrains told her she couldn’t leave the entry because it was after visitation hours. She called 911 because she was in such a frenzy that these asshats were keeping her from seeing her dying husband and harassing a disabled senior citizen. The real cops wouldn’t help. So, at this point, my mother, who usually blushes if she accidentally says «crap,» told him to go fuck himself and proceeded onward. The only reason we didn’t sue was because most lawyers felt there wasn’t a case since he eventually let her go.
I do need to say the single star for this review was earned by a select few:
— The Hospice woman who fought for us to bring my dad’s lap dog in went above and beyond.
— RN Juan was fantastic! He was the most competent and most pleasant to interact with.
— Respiratory Specialist Carla was very gentle and comforting. She brought me a Sprite when everyone else offered coffee.
Just about everyone else can suck it. They ranged from adequate to astoundingly inappropriate. For example, after my father died, an employee came to wash his face. I could tell she was upset and she was very gentle with his body, so I’m going to chalk this up to her being shaken up, but she asked something like, «How was my nursing tonight? Did I do a good job?» And then she stood there like she wanted us to score her performance for the evening… Well, he’s dead, so A for effort? THIS ISN’T ABOUT YOU!
I figured I could rate them now that, ya know, I’m not sobbing in a room with a corpse, but I never received a Customer Satisfaction Survey. So here’s my review.

Disclaimer: Yes, I work here. But what I review is 100% my honest opinion.
They’re finally done remodeling! The new ER is absolutely gorgeous looking. We have people cleaning the facility throughout all times of the day so you can ensure that it’s sanitary. We have some of the nicest doctors that truly care for patients. Most of the time, when patients are cooperative, we’re more than happy to assist and treat your chief complaint. Once in a while we’ll see the few patients that make things difficult for everybody, BUT everyone still maintains a professional composure. The ER physicians are extremely knowledgeable. They order the appropriate labs and medications and work hand-​in-​hand with assistance from RNs, techs, secretaries, and scribes. They also make numerous phone calls to different departments to ensure an accurate diagnosis for your visit.
Hopefully you won’t ever find the need to visit the ER, but if you do please know that you’re in good hands!