Pacifika Appliance Repair

NEVER USE THIS GUY, NOT TRUSTWORTHY. WISH I COULD GIVE ZERO STARS
We called this guy late November /​early December 2015 to fix our GE washer that was leaking. He said that there was a problem with the pump or valve mechanism. Charged us $ 50 for the inspection and $ 280 for the repair with a 60 day warranty. The washer stopped leaking was working fine until Monday (¼/​16). Not sure if it’s the same problem but we called him multiple times with no response, he picked up when we used another phone number. He schedule an appointment for today (1÷6÷16) between 12 noon and 2 pm but never showed up or called that he wasn’t going to make it. We tried calling again but no answer. I would never call this guy again. Avoid the scammer and don’t get ripped off!!!

I really encourage anyone thinking about hiring these folks to read the one star reviews here. I wish I had.
After running the self cleaning cycle on my Viking (and leaving the house) my oven door wouldn’t open. I called Pacifica and they sent someone out. Well, actually I had a man answer his cell, ask me if I could text him the information because he was busy. I did. A guy came out.
He got the door opened and said everything should be fine after that, but not to use the self-​cleaning cycle until he could «replace a part.» He left. I turned on the oven and — nothing. I called the owner and he sent the guy back who said the oven needed some additional parts. This was a couple of weeks before Thanksgiving and I asked if they would be able to repair it before then. He said yes, absolutely.
Then days went by and no returns to my calls. I decided to get a second opinion with a different company and they guy opens up the bottom of my oven and shows me all the wiring had caught on fire and was gone — a blackened mess.
So how did the guy from Pacifica miss that? He didn’t look. And I have never heard from them again.
They shouldn’t be in business.

I purchased a living social for this company. He came out to repair my dishwasher and charged me way over the covered deal to fix a simple board replacement issue. After that didn’t work I called him back so he could fix what was the original issue of not starting. I was told I needed to replace a heating element, which in term I would need to replace another item. It worked and and ran a half cycle and then he left. Then he made my dishwasher to start to leak. The next time I ran a cycle it didn’t work. He wouldn’t answer my calls. I had to call from a blocked number to get him to answer.
After spending over $ 500, I could have just bought a new dishwasher. Now I have a still broken dishwasher with an owner who doesn’t answer and return phone calls.
I would agree with the other reviews… I feel as if I had money stolen from me.

They provided service through my home insurance, to a broken piece of my microwave. They were very fast and responsive. Called me at all times to tell me the status of my request and if they were going to be late. I guess my microwave wasn’t broken, but they still fixed it at no cost. Their technician is very nice and smart too.

They service my fridge and said that nothing is wrong. All they did was to clean up around the condenser unit and said it would work now. They charged me $ 175 for cleaning only. Said it will take a while to work. It’s been 2 days now and it still not working right. Called them several times but they will not pick up… what a ripped off. I could have understand if they cannot fix my fridge but to avoid our call is another story. I would strongly recommend not to use there service.

This company is a joke! Completely unprofessional and disrespectful of customers time. We were scheduled for a dryer repair last Sunday and they called (guess we were lucky they called) to cancel… truck broke down. They said they would come Monday am between 9 and 11. I took the morning off work and at noon I finally called to find out where they were. I was told, «We’re not coming!» Thanks for the call! Feel like we dodged one! I’d think twice before calling them. There are plenty of reputable businesses that would welcome a call from you!

Very similar to the previous review by Annette E. I have a Samsung fridge that isn’t cooling. They came out, and «fixed the problem». 2 days later it was discovered it was still not working, so they came back out and «fixed the problem» again.
I was charged 400 dollars by them, and was told it was a deal. We didn’t touch the fridge for a day, and found it’s still not working. I’ve called them 4 times over a week, and emailed them as well. I feel ripped off and could have used my 400 dollars towards buying a new fridge.
Another issue is the lack of communication. When they first «fixed it», I called them back as soon as it was apparent it wasn’t working and didn’t get a response for a couple days. When I finally left a frustrated message, the owner Nick called me back and said the part is coming, and laughed that no one had called me. I believe this is a very small family business as the same guy came out twice, and only Nick answered the phone. He was laughing at himself not calling me back. Very insulting.

Our Microwave would not heat. We called Pacifika, and Nick was able to get someone out here in less than 24 hours. Amit came out (brought the parts he thought might be the problem) diagnosed the problem and had it fixed in an hour. It wasnt just the fix however, it was that he put on shoe covers, covered the ground and island where he put tools, etc., showed me the standard pricing in the bluebook, and charged less than that, including parts. Amit was friendly, knowledgable, and very efficient.

I had an issue with my LG dryer not heating up. They came out the same day to repair it. Figured out the issue right away and had it fixed in under a hour. Reasonable price, friendly service and on time. I would recommend them.

I called Pacifika Appliance to fix a problem with my dishwasher. They were here on time, explained everything up front and there were no surprises. I would definitely recommend them in the future. Nick is a great asset to the company.

Outstanding service .
My dishwasher was not draining, so I called these guys out… they not only fixed the draining issue but they discovered a latent water leak that could have caused big damage over time,
They fixed that problem too. These guys are great, the main guy is very sharp and knows how to problem solve.
I’ll call them again no problem.

I called Pacifika after my 3 year old Maytag front loader started making a horrendous noise. They arrived when they said they would, were able to perform the repair with no issues and I didnt feel that the price was unreasonable. Very professional, and really nice family business. I’ll be happy to use them again!

The technician that came out to repair a used older fridge was very knowledgeable and thorough. He called in for the part and communicated with my insurance warranty company too. He was personable and nice. I would recommend Pacifika’s service to anyone. You will be satisfied.