Pep Boys Auto Parts & Service

OVEPRICE AND HORRIBLE SERVICE. Had my breaks, break down. They didn’t have the parts so had to wait overnight, assured me that it’ll be done at 2pm at latest, get there at 2:30pm, they havent started on my car and I had to wait at least 2 hours. Never again, spent more than a grand too, over priced and horrible service.

Pretty good selection of products for your vehicle…
I’m not a fan of the area but I needed to get some power steering fluid and some detailer products…
Seemed quiet when I went… But there was only 2 employees working and when I found all my items I was waiting at the register for a while which I didn’t really appreciate…
Overall it’s a pretty good store… But it’s not in the best area…

Never again. One hour and 45 minutes in this store just for an oil change, while staff keeps telling me it’ll just be 15 minutes. Never. Again.

Fernando saved the day… Dealing with car or tire repairs is very upsetting. This was the best customer service ever… Trust me Fernando took over an provided excellent service. I look forward to going back to see Fernando. Thank you for paying attention to the customer needs.

The staff is very nice, they did a great job. We were helped by a guy named Rico and he was knowledgeable and friendly.

Had a talk with the lady at the counter and was told I would be helped after the previous person, but unexpectedly she just decided to help 3 other people and had me waiting for 20 minutes just to get a 2 minute code pull. Could’ve just told me I should go somewhere else since she was too busy staring at 3 empty papers. First time there and had a bad experience. I don’t think this woman belongs in this environment if she wants to be this slow and unhelpful.

It took the over 2 weeks to do my wheel alignment it took them a week and a half to get the part for a wheel alignment and when it came back it was the wrong part then they had to order another part they scheduled me for a 9:30 a.m. appointment I did not leave until after 1:30 in the afternoon I’ll never make that mistake again

Battery problems with 2001 Aztek. Around 2010 I had the original battery replaced in the 2001 Aztek by the Tulsa Pep Boy Store on Admiral Avenue. In January 2013 I started having battery problems. Took it to this Pep Boys. in Sacramento because they had done engine work and it was convenient. Pep Boy diagnosed a low battery and replaced it, In the next month I had problems with the battery. I took it in twice to get it fixed. Both times I had to sit and wait 3 – 4 hours for them to fix it. The second time they said it was fixed. I went out to start the car and nothing happened. At this time I was mad. The store manager came out and supervised the repair the battery was not hooked up right. He had a solution which worked. I moved to Saint Louis. Every couple of months I had to retighten the connections. Finally, July 2015 I couldn’t get it started. Took the mechanic and he showed me that the problem was that the original factory battery connections had been removed and jury-​rigged solution had bean used. Due to it being jury-​rigged the wires over time would become loose. This mechanic reinstalled the correct battery hookup.
I do not know which Pep Boys switched out the original factory hookup for the battery. I do know that the Pep Boys in Sacramento should have fixed the problem correctly. One of these stores didn’t have the correct battery and just shoved in a battery and made it work. They didn’t tell me.
Pepboys took a shortcut and I have had to deal with the aggravation since then.
I will never trust Pep Boys again

I went there this morning and purchased three air fresheners for my car. The cashier guy his name was Fernando said they were trying a new thing now and asked if I wanted an email receipt instead of a printed receipt to save paper, I told him no I wanted a printed receipt he sarcastically said to me with an attitude «well I guess we will be killing a tree today won’t we» I then told him that is a thought you should have kept to yourself it was unprofessional to say and act like that to me just because I prefer a printed receipt. This man needs training in costomer service he was rude! He doesn’t even deserve even a cashier position with his attitude problem.

I called parts to see if they had parts I was looking for they put me on hold for 25 min and never got back to me Bad Coustomer service

I will start off by saying that the guys working here are very friendly and helped me out the moment I stepped out of my car. (Which is why they get 2 stars instead of 1)
BUT BEWARE if you come here for service on your car!
My car has been having issues with the battery all week. It was the 4^th time I needed a jump start in the last 7 days, so I decided to take it to pep boys to get the electrical diagnostic test for $ 16. Within 5 minutes of me sitting down, the guy at the front desk comes up to me telling me they found the problem and that it was my starter that needed to be replaced. He broke down the costs and said it would come up to around $ 400.
I left Pep boys and went over to my other mechanic to get a quote on replacing the starter… and low and behold! He said it was my battery that was weak, not my starter. He switched out my old battery with a new one and my car magically started back up with life again.
AGAIN, the guys are very friendly and quick… But a wrong diagnosis is a huge thumbs down and could have wasted a whole lot my money than I already did.

Never go to PEPBOYs! My car wouldn’t start so I had to jump start it the other day due to jump starting another car. Anyway, they said I needed a new battery and was gonna charge me $ 175 to install a new battery and to buy the battery for my car. So I took my car to AutoZone for a second opinion and charged me $ 0, checked my battery, and said everything was good… It was because my battery was small and jump starting another car made it die for a sec.
Tip:Always get a second opinion!

Had to get 4 new tires Rico was very nice and helpful got me the best rates and a great price 304 $

Really friendly guys at this place, I just wouldn’t recommend coming here for auto repairs. My oil light had been flickering on and off for a couple days. The mechanics gave me conflicting opinions about whether or not to add more oil, painting a doomsday scenario in which I might have damaged my engine by not adding oil sooner, and might cause it to knock by adding oil now. And they said they didn’t have the equipment for a simple oil flush. They speculated about whether my car could make it to their Arden location. I took it up the street to Firestone. All it needed was an oil change. My advice? Drive 5″ up the street to Firestone.

Actually the stars are for Ron who works in the mechanic department. I went in today to get air in my tire and if it had not been for Ron, I would still be sitting there. I am commending Ron very highly. He deserves a day off with pay or lunch or something. Good job Ron and thank you again!!!

I wouldn’t waste my time and money coming here again. Bad customer service. Nuff said

I got a flat Saturday night, and had to find a way to get my tire repaired before Monday. Pep Boys is the only shop close to my house that is open on Sunday. I called to make sure they worked on runflat tires, and Rico was extremely helpful over the phone and explained the options I would have if they could not fix the tire.
When I got to the shop, Rico got me in right away and the mechanics managed to repair the runflat; so an hour later my car was good to go. Rico kept me updated on the status of the repair, and I could watch the mechanics work from the waiting area. All in all, excellent customer service, and will be my first choice if I find myself in this situation again.

Pep Boys on 47^th has existed for years. I recall passing by from time to time while I was a Sacramento resident, but never found a good reason to make a stop. It so happens, my car needed a headlight bulb replacement immediately.
I was greeted by their only cashier up front while he was helping a customer. That alone gave me the impression of what kind of customer service they offered. As I walked towards the parts counter located in back, I shared my dilemma and within minutes I was offered a few options. I specifically wanted the brightest bulbs possible, but after discussing with the parts guy I’ve had a change of heart. I decided it would be polite to not blind other drivers on the street.
My experience was superb! I didn’t have to do any homework prior to my visit. I’m just that type of person who absolutely needs to know exactly what I’m purchasing. In this case I didn’t have the time. My goal was to get my ride back on the streets immediately without violating any laws. They’ve provided a subject matter expert and it just made my life simpler. I had great confidence on my purchase. Hands down to Pep Boys on 47^th.

I went to Pep Boys to get my headlights and turn signal checked, the guys inspected the vehicle to see if the part was in. Rico provided excellent customer service by explaining everything along the way. He went above and beyond and being a female at an auto shop I did not feeling like I was getting done over.
I would definitely recommend Pep Boys as Rico was running the show and providing superb customer service. I am a happy camper for sure!

I cannot thank the guys here enough!!! They truly saved our day! We were heading back home to Portland, OR from our trip to Disneyland when we noticed our tire pressure light came on. We knew it must be due to a tire puncture of some sort. They got us in right away even though they had a lot of other work to do. Plus, they fixed the tire for free! And this repair was not as straightforward as a nail puncture. It was a long sharp plastic object that somehow got lodged into the tire tread (probably from the freeway). So it took a little longer to repair.
I would highly recommend this place for your auto needs. They got us in quick and out quick. Justan and his crew are perfect examples of exceptional customer service!