Planet Construction

After a lot of thought and waiting PLENTY of time to give them a chance to leave us satisfied I’m finally going to post my thoughts. We wanted to do a kitchen remodel last summer when the kids we out of school and after almost choosing a different contractor who has a stellar reputation (and price to match) we opted instead to go with Planet Construction (now Ace Kitchens). Vadim (one of the owners) came out, measured and provided some great input on what/​how we might do things. The initial crew came out and completed demolition in a day (and left the place spotless). At that point I was elated — they were efficient, clean and friendly. Daniel, their top-​notch electrician (contracted) was also great and clearly explained the unplanned upgrades that would be needed both to bring us up to code and also to better suit our needs. We were happy. Then the tile went in… and the grout was not as we had selected… but meh it was close enough and not worth making too much of a fuss over. Then the cabinets… some of them… came in and were installed… but the wall changes weren’t as expected so they had to redo THAT… ok, things happen in a project and we were still relatively pleased albeit now on our deadline with school going back in session. Fine. Then came the counter which is STILL not to our satisfaction. First it was mis-​installed and looked lousy — they came back and polished and adjusted it. Still not right — the counter guy even admitting that it was mis-​cut and just not «fixable» and agreeing in principle that it simply had to be replaced. That was back in August/​September. It’s February and we’re still waiting. The project manager (Jordan) even came out and re-measured…and never came back, never called, never emailed. They’re great at pitching for the business, they’re good at kicking off a project (and their electrical, demo/​tile guys are all really nice and polite and do solid work) and of course their billing folks are on top of their game too… but the project management and overall attention to resolving issues is lousy. We’ve been patient, accommodating and willing to compromise (see: tile grout, «change order» fees and cancelations /​missed appointments) and we even took care of permit issues since we live a block from city hall. We’re good customers but we’re not suckers. Thankfully we didn’t pay for the counter portion of the project — at this point we’re at the cut bait and find another supplier stage. Save yourself the headache — find a different contractor and try to hire Daniel (electrician) directly.

Our upstairs neighbor contracted Planet Construction to remodel their kitchen. The Planet Construction work leaked and ruined my ceiling and walls. Planet Construction cross threaded the drain nut and used cheap plastic hardware to connect a metal drain. These are mistakes only a completely unskilled tradesman would make.
My neighbor called and sent certified letters to Planet Construction on March 28^th. Planet Construction first responded two months later on May 18^th.
Planet Construction sent repairmen out on May 27^th to fix the ceiling. They cut a hole in the ceiling, ostensibly found localized mold and replaced a small square of ceiling. They have not provided evidence that the patch was consistent with the existing dual layer fire rated drywall. They also chipped out the water damaged areas on the walls and applied a preliminary patch coat. The workman scheduled a final coat and paint for two days later.
The following day unscheduled painters showed up and painted over the preliminary patches without finishing the drywall patches. They put a class 2 drywall patch on walls with existing high quality class 5 drywall finishes. As you can see from photos the ceiling patch color is markedly different from the ceiling.
Our impression from talking to workman was that they were not given the time they wanted to do a quality repair, although one of the painters was obviously new to the trade. The workman were conscientious about covering up furniture and cleaning up afterwords.
To summarize, the quality level of the work is completely unacceptable by any construction industry standard and the company’s slowness in accepting responsibility exposed us to low levels of mold for two months.

Too often, customers send complaints, but not positive feedback. I would like to take this time to give some positive feedback regarding my Ikea Kitchen model experience with Planet Construction.
I started my remodel journey back in September with Ikea. I am proud to say that my Ikea kitchen remodel has been completed (minus the on-​going issues I am having with my counters from Stones, Etc.).
I wanted to take this time to express my admiration and gratitude to Planet Construction (referred by Ikea/​Traemand) and it’s employees who worked on my kitchen. I would also like to say how impressed I am with my Kitchen Designer, Gabriella Cannon and Ikea employees, Gaby and Blanca. Lisa at Traemand was so helpful and informative as.
I highly recommend Planet Construction to anyone looking for general contracting work and cabinet installation. Every single employee that I worked with at Planet Construction was professional, honest, and efficient. The work done on my house was precise and done with the utmost skill. The employees were clean in appearance, they kept their work areas clean and tidy, and they seemed to really take great pride in the work that they provided.
I have been in the Real Estate Industry for over 20 years and Planet Construction provides some of the best employees I have ever encountered.
At Planet, I had the pleasure of working with:
Edward for the estimate
Vlad and Jordan for my project management
Daniel and Vadim for my electrical work.
Ivan for the plumbing work
Alex for the sheetrock
Tim for my cabinet installation
Alex for my tile and floor repair
Sergey for accounting
Vitaliy for the final installation of my kitchen appliances and final inspection.
(please forgive me if I have forgotten someone)
Vlad was instrumental in helping me ensure that my general contracting schedule was tight. He really tried to accommodate all of my scheduling requests in making sure there were no gaps in my schedule.
Due to delay in my counter top installation by Stones, Etc., my kitchen was endanger of not being completed before Christmas. Vitaliy came to my house on ¹²⁄₂₃ and did not leave until the work was completed– 11PM! This is a display of dedication to customer service. He is the president of the company and personally came and labored to make sure that my kitchen was completed so that I could enjoy Christmas with my family– truly impressive.
I cannot say enough great things about each and every one of these fine men at Planet. I felt that everyone took great pride in making sure that as a customer, I was completely satisfied with the work they did for my home. They treated me, my family, and my home with respect and a friendly-​professionalism that is very difficult to find.
I am so pleased with the value and quality of my Ikea kitchen. I am so grateful to have worked with so many great people along the way.

Good workers, skilled and nice. They exceeded my expectation. A couple of glitches, for a complete kitchen remodel and then some but it all came together in the end. Very pleased with the outcome. Priced well and it did not break the bank.
It helps for the owners to know what he/​she wants. That always makes the process smoother. Good to have realistic expectations as well.