Planned Parenthood

Pro: Clean and comfortable wait room. The physicians and assistants in the back are very generous and informative.
Con: Expect 1 ½−2 hours of the appointment regardless of your scheduled time and reason.

Why do I keep returning to this place? Because I’m a poor college student that can’t afford health care but I still need my annual exams done. But k continue to come to this location because everyone’s so nice. The front receptionists may be eh. But they’re not bad. They’re not rude. They’re not the happiest people but they’re not rude or mean.
No judgements here at PP. the medical assistants are ok. But the physicians assistant here is very nice. She’s always very nice. She makes you feel comfortable and at ease. I really like her. I’ve met the main physician once and she’s also very friendly but because she’s busy and I don’t see her often I really enjoy the PA here at this locations.
Area is not the prettiest, or maybe not the safest, but it’s never given me a problem. Just lock your doors.
See you again in a year.

This place deserves a «zero». Not even 1 star. What’s the point of scheduling an appointment when you still have to wait? I understand if it’s a 15 to 20 minute wait but I’ve been waiting for almost 2 hours and have not been called in just for a depo shot refill. Patience is running out. Don’t over book patients appointment and can’t even handle it. All about production but what production is there when they can’t even handle the amount of patients taken in? Needs to work on it.

I’m new to the area and scheduled an appointment at 8:40 am. I was greeted and given paperwork to fill out waited 10 min. I Was called into the room 15 min later and asked questions the nurse took my pressure n weight said doctor would be in shortly. It took the doctor 45 min to come in and did my procedure explained everything very well. Overall the service was good personal was great just need to work a little on the time you have people waiting in room. Was in in out in 1 ½ hours…

This was my first few times going to plan parenthood and the clinician told me that I have to get an iud insertion when I’m on my menstrual cycle because my cervix was too low so I set and appointment with them and the lady told me if i start my cycle early or later than what the date say I can just walk in the morning when they open and tell them so I did and the front desk lady told me off and say that they couldn’t do it and she told me it was a miscommunication which I understand but then I ask what if the next appointment happens to be like this situation. The lady then got angry and told me that «there is no offices that closes five days a week» like I was stupid. I was upset and frustrate because she just told me That she could not help me and most importantly didn’t even answer my question.

I have been coming here for 2 years. Every time I go, they let me wait at least haft an hour for just birth control. I had another appointment today at 8:20, I was there at 8:26-I was late of course– and they didn’t want to take me in. They said their 8:30 already went in. Excuse me, but their appointment won’t start until 4 mins later and they had already been in side??? I ask them if I could wait to see if they have time for me later, but no, I have to reschedule my appointment. What’s a waste of time. Ugh!!!

We made a 9 am appointment for this clinic location to see if it was better than wasting 3 hours at the B street clinic. We packed a lunch, brought 2 magazines and things to make a grocery list with. We showed up at 8:36 am, she was called back by 8:45 and we were leaving the parking lot by 8:55 am. We will be switching to this location. :)

I am utterly displeased with their services and staff. I made an appointment for 8:45 only to get a new supply of birth control pills which literally takes less than 3 minutes to do. I walked into the building at 8:46. They told me that they couldn’t see me as an appointment since I was late and that they will «fill me in as a walk in when they can». That is absolutely ridiculous. There is no grace period? I walked in 60 SECONDS LATE. I waited over an hour and half for them to see me, and of course once I was finally seen it took all of 5 minutes and I was a roaring 3 hours late for work. Thanks planned parenthood you guys suck.

I used to like this planned parenthood but after todays experience Im very displeased. I made an appointment for 8am, got here on time at 8am, and just came for birth control pills refill and I been here for over an hour. Whats the point of giving me an appointment at 8 when I dont get seen until 9? I mean they dont seem busy… I got here before it opened and there were about 4 other people. And I dont think any of them made an appointment at 8am. Im so irritated that I only came here for a simple refill and I have to wait over an hour to get it. If they know I have an appointment at 8am and just came for a simple refill I deserve priority because Id take up no time!!! Why put people who will take up more time before me? Prioritize yourselves better planned parenthood.

I usually go to the location on B street. I would make an appointment every time I went but I would still have to wait LITERALLY 2 hours everytime. It was ridiculous. Plus I’d be in the room alone for 30 mins after my 2 hour wait in the waiting room, just to wait for the doctor in the patient room.
I went to the Franklin BLVD location once because they had an earlier appt time available. I was shocked to hear my name called 5 mins after I sat down. While we were waiting for the doctor, the nurses utilized my wait time to start pre-​work (urine sample etc.) I went back out to the lobby after I gave my sample, then 5 mins later my name was called again!
If you’ve never been to the B street location, you have no idea how impressive this is.
The staff is SUPER thorough in asking questions and collecting information. The nurse practitioners are truthful and informative.
This is my home location for women health now. I highly recommend this location.

I made an appointment for this location and was very satisfied with the services. I highly recommend calling in and making an appointment, as there may not be space available for walk ins. For those without insurance, there are forms you can fill out that will see if you qualify for a program (I believe it’s Family PACT) for preventative, reproductive services. They are friendly and informative and can help women access birth control, HIV/​STD testing and pap smears. This is such an important resource for our communities and I think they do a marvelous job!

I have been to this location twice and both times the staff was extremely cordial, considerate, and discreet. I had an appointment both times, but the second visit had a wait time of about two and a half hours. However, once I was with the technician and the doctor, they were very apologetic and I never felt rushed. They were kind and providing a service at little or no cost, so I didn’t feel the need to complain like other patients. I felt valued and informed, and would recommend this location to a friend. Both times it was an entirely female staff.

very discreet, confidential, and professional. Friendly helpful staff, mostly quick service, better than I’ve seen in some offices. They can help with so many things its nice that they make it easy and comforting for you. The nurse practitioner I saw was female so that was a bonus for me I don’t like a male Dr. They verified me every step of the way to make sure there was no confusion or mix up between patients. Overall i liked the visit.

This place is a must go if you are looking to go to Planned Parenthood!
I have been a patient here for about a year now at this planned parenthood. This place was beat up, it was very dirty, staff were rude, they never smiled, they did not acknowledge that you were at that front window half the time, the managers were awful and just as rude as the staff was. That is no joke! About 2 months ago, I went for my appointment, I haven’t been to the clinic in a while. I noticed something different at my visit. The staff where working and not talking about ridiculous stuff,. I was smiled at and acknowledged at the front window when I arrived, everyone was smiling, smiles, a whole lot of smiles! I came back a few weeks later to the clinic for a follow up appointment and it was freshly painted. Newly hung art work and pictures everywhere. So happy about that! I got to meet the new manager on my visit her name was Andrea. She was very nice and she listened to me, she took the time to stop and listen to me. I shared with her the positive things I had noticed during my last 2 visits. She was such a nice person, you can tell she loves her job and her staff. The medical assistant I had that day Allison was great, she loves her job and her new mangers and it really showed on everyone’s faces. Way to go Planned Parenthood! I am thankful I have a place to go at no cost, with very nice and professional staff. The clinic is SO beautiful and very close to my home. I LOVE this place now. I will definitely recommend this clinic to my friends. Don’t change a thing, this clinic is great!