Precision Transmission

After reading good reviews and hearing good things about Precision Transmission, I recently had a friend take her car there for engine work. Her vehicle was there for a little over a month. Although very pleased with their work once she got the car back, their communication SUCKED! During the time her car was in their shop, she called several times and left several messages to check on the status of her vehicle. They do not answer their phone the majority of the time… a BUSINESS phone… and they do not return phone calls. COMMUNICATION is an important factor to great customer service and it also helps if you want customers to come back AND refer others to your place of business.

My transmission was acting really funny, and I had been procrastinating for quite some time. This place was nearby and the owner, John Gonzales, said he could do a quick diagnostic in 15 minutes or so, so I headed over on lunch. The place isa bit tucked way in the back of a strip of warehouse space. Friendly, unassuming staff. I was offered a bottled water. The lobby was a bit snug. I guess the word «cozy» could be used instead.
Apparently my transmission fluid was 3 quarts low, so they filled me up free of charge and sent me on my way.
There wasn’t the typical sales-​y «Well, you should get this or that done. etc». They’re straight forward, kind and will take your business when you’re ready.
If you don’t appreciate the sales-​y, stuckup mistreatment of the chicks that answer the phone at the bigger corporate places. You’ll save a few bucks and won’t be treated like an inconvenience just for calling for pricing. Ahem, Midas, Ahem. I’d highly recommend that you take your car into John.
And it’s not on H Street like google maps says!

I am the owner of a 2007 Ford Explorer that suffered a sudden loss of transmission. Finding a decent, honest Transmission mechanic can be very stressful, especially with kinds of with ads and info out there. Many people have horror stories about visiting the wrong shop for Transmission overhaul, and end up losing a ton of money.
Fortunately, I found Precision Transmission, who did their job well and charged fair prices. They were very helpful and understing to my sudden situation.
i was very worried and sceptical, especially that this was my first time to deal with the shop in such a huge issue. John, and Shane were always trying to put my mind at ease through good research and best ways to resolve my trany situation at the most cost effective way.
John went and picked my car from the «Stealer». After listening to my different options; (rebuild Vs. used), and for $ 100 more than a used transmission, I opted for a transmission rebuild backed with a three year warranty or 36k miles.
After a weekin the shop; I took my car, then went for a long trip to debug the rebuild, and sure enough bugs started showing. Came back to them; they were happy to receive the car; made the final alteration with added parts and labor at no cost (large if out of pocket, that’s where the waranty kicked-​in).
After my second long distance road trip the car is debug-​ed, shifts right, shit timing right, kicks down right, and runs smooth. All staff at the shop went out of there way to make me happy, even did dome minor stuff at no charge.
Thank you John, and Shane !!! The rebuild was successful, and my mind is at rest. I could not be more satisfied with my Transmission rebuild, level of service, and politness of staff. I recommend others to rebuild there transmissions at Precision transmissions.