Primetime Autos

Buyer Beware-​Must read through this review carefully before considering to do business with these people.

Will never buy a car with them again. I bought a 2004 mustang two weeks later it broke down. I took them to fix it they said no the owner told me we don’t fix the cars before we sell them. After fighting they ended up fixing it now my AC doesn’t work. Now I took my car to get smog check it didn’t pass because the engine has broken all 4 IMRC rod but they are being held by wire coat hanger’s. This place lies and just makes cars look nice but they sell junk would give zero stars if I could. Next stop I’m going to the BAR to have them check everything.

Traded in a nice older luxury SUV with under 100k, 22″ rims, new $ 1000 tires. They lowballed me on trade of course, told me of problems that didn’t exist.
Purchased a Toyota van. They had to repair something before i left the lot. I had the car 2 days and it wouldn’t stay running. Had it diagnosed at the dealer. Idle sensor needed replacement. $ 600. And the whole rear brake system was completely shot. Wheel cylinders and all. Another $ 600. Now the alternator needs replacement, and 2 tires have slow leak. Will probably replace all tires, since tread is thin. This car has only 110 miles on it since we bought it. Im so glad its a Toyota, so I will make the repairs, but I would never purchase any other brand from here.
UPDATE– Recommend going to Brake Masters on Northgate for a pre-​purchase vehicle inspection. Those guys are great and honest. If something is wrong, they will show you. They do all kinds of repairs, not just brakes. They are also UBER checkpoint certified. Good place.

Listen; I would be very wary of any vehicle you are thinking of purchasing from here. I saw a really nice looking Mazda3 hatchback 5 speed that I thought I wanted and when I test drove it she was seemingly great but when I looked under the hood I noticed tell tale signs of a blown head gasket (milky white substance under the oil cap meaning there’s some water in the oil). When I returned the car to the dealership the salesman attempted a slightly surprised look when I mentioned it but you could tell he knew about the problem with the vehicle. That’s some pretty shady shit if you ask me. He would have sold me that car in a second without disclosing its serious problem with the engine had I not known about it myself. Just beware and make sure you know what your looking for at this place so you don’t get suckered.

I recently bought a 2004 jeep liberty and it has been nothing but trouble. I have only had the jeep 9 days and it wont start. Figured out it had a bad battery and called raj. Told him I would buy a new battery if he could reimburse and he said nope we dont do that!!! Haha I told him about other issues and was told he cldnt help because I had already droven off the lot with the vehicle. Please don’t buy from here even if the car or truck seems like a good deal. GAVE THEM ONE STAR BECAUSE I CAN’T PUT NONE. !! Be careful if you are looking for a vehicle from raj!

Let me tell you about Primetime Autos. This place is the best! The guys who work there really are pleasant and there is no pressure put on a person. Their only goal is to get you the car you want and get you on the road. The attention given me was exceptional. They really worked their tails off to bet me financed. I would recommend this to anyone who is looking for a fair deal and honest dealers. I have no doubt that when I am looking for another car, this is the place I will go. Thanks guys, for all that you did for me.

Bought a bmw x5 2006 for my wife last month worked with Mo who sold me a g 35 a couple of years ago different dealership. Been very pleased with the car it did have an issue with the expansion box on the radiator and they worked with me and reimbursed me at their cost for the part. All in all a good experience but remember used cars are used cars and you have to know what you’re looking at especially cars over 10 years old, buyer beware.

We had a great experience here. It was quick and easy. We bought a 04 Acura MDX and have not had any issues with them or the vehicle. Raj was a great help and we didn’t feel ripped off or taken advantage of.

Worst experience ever. Wait tell the yell scream threaten and call you names. I got called a fucking bitch (on the phone of corse) when trying to get the brakes fixed on a car I recently bought with the agreement it would be fixed within 2 weeks. 3 months later and nothing but BS. They ordered the wrong part 3 times and the manufacturer only makes 2 options to order for that particular part. Yup 3 times they ordered the same wrong part, it’s kind of amazing how incompetent they are. I was very understanding the whole time tell they told me t was the dealers fault about a new part when clearly it was a used part from a used or totaled car from junk yard, then i said don’t lie to be just be honest and that’s when the true colors come out with threats and name calling. Pathetic business practices and costumes service. They still have not fixed the part they promised to fix. Please don’t buy here they are extremely rude rude rude people. If people keep buying cars the will continue to hurt people
–5 stars
Ps I have worked on cars for 20 years and buy cars very often and this is my first experience like this, very sad to know their are people like this.

Buying a used car can be a hit or miss adventure. This trip, Raj helped us pick out a very nice Toyota 4Runner. I feel like we got a good deal and Raj was very personable and low pressure. It’s not a fancy office but the car was clean and well kept.
We ended up having to settle on a loan from Wells Fargo but that is my only complaint.
Thanks Raj!

DO NOT SHOP HERE EVER!!! My brother bought a ’03 Honda Civic 5-​speed here and realized that there was a problem with the TRANSMISSION before they even arrived home. They test drove it, of course, but the salesperson would not let them test drive it on the freeway and they were told that there were no issues with the car. They took the car back to Prime Time’s mechanic to have the problem fixed. When the car came back, the problem was still not fixed. Took it back for a second time, the car sat there for 2 weeks. We could not get a straight answer from anyone. Finally, went back to the dealer and spoke with Jay (the owner). He told us that he was not aware of a problem with the car before selling it. So we had to take the car out for a drive so that he could see the problem for himself. He finally admitted that it was a VERY BIG TRANSMISSION PROBLEM. But, he said the car was sold as is and he would not be responsible for those repairs. To make a long story short, after A LOT OF ARGUING (over 2 hours!!!), he agreed to let us swap for another car from his lot. That car is okay so far… But, I am pretty damn sure they are going to take that Honda Civic and put it right back on the lot to be sold as it is again! Additionally, this dealership is NOT accredited by the Better Business Bureau and have had several complaints against them which the «Business failed to respond to the BBB to resolve or address the complaint issues». Please take your hard-​earned money elsewhere!!!

ZERO STARS!!! DO NOT, I REPEAT, DO NOT BUY FROM THIS BUSINESS!!! In 15 months I have driven a total of 10K miles, which is almost nothing, and I have spent $ 6100 in repairs on my used «luxury» car (BMW). Between payments and repairs, I have now spent more in 1 year than the car is worth. Yes… My fault for not properly «kicking the tires» on this LEMON, but BEWARE, the guys here are as shady as they come. Jay will promise you he’ll be there to assist you with your car’s issues if you should have any (and trust me YOU WILL have issues) but try to reach him after you purchase your car. Good luck is all I can say!!! I’ve tried reaching Jay for months and months since I purchased the vehicle — He avoids calls and has his staff lie for him. I’ve even gone back to the lot to wait on days when they assured me he would be there… Like I said, good luck reaching him. All of their cars are purchased from an auction with little to no inspection. They claim to have their own mechanic on staff checking cars, but I have since found out that was a lie also. They fix the bare minimum to get them sold, and it’s not clear who they have doing the work! Within days of purchase I had issues, brake accuator, headlamps (on a BMW, mind you… INSANE cost), water pump, oil leaks, brakes, tires were bald (it was hard to tell on day of purchase and I’ll take the blame for the tires… I should have at least checked the GD tires! Shame on me!) — The list goes on, upper radiator hose, alternator… $ 900 for a new alternator not including labor… passenger side air bag sensor ($ 850 repair)… Take CAUTION… Read all of the 1 star reviews — That will be YOU shortly after you purchase from these shady individuals if you do not heed the warnings. These guys should be OUT of BUSINESS. They are DISHONEST, UNTRUSTWORTHY, but more importantly, they sell JUNK with smiles on their faces! I have reported them to the BBB and for anyone who is reading this who was always duped by Jay and his staff, I recommend you ALSO report this place to the BBB.

NO STARRRRSSSS!!!
Bought what «Raj» considered a «safe buy» an 05 Honda Accord. $ 10,500. I have had it 60 days before the transmission blew. I tried to call for help, only person they say can help is the OWNER– Jay, who spends ALL his time in LA buying more crappy cars to bring back to sell. Called numerous times (4days) never got a call back, Finally i get a hold of JAY and he says bring the car in, i am so sorry that happened we will do our best to fix it. I had my car towed (for the 2^nd time) in to their «SHOP». Upon arrival the mechanics knew nothing about my car being brought in. This is almost a week after my car breaking down. So after trying to get an answer as to where Jay is and WHY he don’t answer, i decided to go down the lot i bought it off (they have 2 lots) When i got there they had a few customers, SORRY but i didn’t hesitate to inform those potential customers how HORRIBLE the place was.
The sales guy was mad and told me i couldn’t talk to his customers, LMAO!!! wait a min I AM A CUSTOMER AND U ALREADY GOT MY $$$. Seeing i wasn’t leaving until the infamous JAY got on the phone or contacted me, i continued to stand outside the office. about 30 mins went by and what would you know to my surprise JAY would be here in 30 mins! FROM LOS ANGELES??? What kinda jet is he flying ?? Probably one that I PAID FOR!!! NOT! He was NEVER in LA! He arrived about 45 mins later, but making me go back to his repair shop, so he didn’t lose any more business.
After arguing, and crying he finally said he would pay for SOME of the transmission but i had to take responsibility for some of it!!! WHY ??? They DON’T OFFER WARRANTY’S— i now know why! So i figured that was all i would get out of him and took the deal. Only to find myself again not able to get a hold of him and no return calls.
On FEB 15^th I had my car towed for the 3^rd time!!! To a repair shop where i found numerous things to be problems, and with a break in the price i’m still out $ 3500, for the cost of repairs… not just the transmission-​GO FIGURE! THIS REPAIR SHOP ALSO HAD A LADY FROM PRIMETIME COME IN WITH MAJOR ISSUES AS WELL!!! And AGAIN JAY no where to be found~!!! BUT with these court docs i have, I’ll be happy to sit an wait to serve him!!! If anyone else wants to join in and make matters worse for him, feel free. I’ll bet if WE ALL did this he would not be selling anymore cars,
DON’T WASTE YOUR TIME WITH THE BBB, HE WONT RESPOND HE HAS AN F RATING!
HE STATED TO ME HE HAS NO HEART AND HE COULD CARE LESS ABOUT MY ISSUES, AND SAID I SHOULDN’T HAVE BOUGHT A CAR I COULDN’T AFFORD TO MAINTAIN… BUYER’S BEWARE!!!

For what it’s worth, we had a wonderful time purchasing a vehicle from Jay. The car we got had initial brake problems, but they took care of the problem when we took the car in. We hope that this car will run as great as it has been, and I will update my review as time goes on to reflect the customer service. I would recommend these guys.
UPDATE 2014:
Our vehicle is still running great, having used it for a few months now without any problems. We have not gone back to the dealership since we purchased the car because there hasn’t been a need to.

I wish there was a zero for this. These people are crooks and liars. Do not trust them please! I have filed a complaint with BBB.

It’s kind of hard to believe that the only other person who has posted a review here just last month had such a terrible experience because mine last weekend couldn’t have been more positive and pleasant. I had viewed a particular vehicle I was interested in online. I drove to the dealership, checked it out and test drove it and ended up purchasing it. The salesmen were courteous and accommodating. The transaction went very smoothly. I dealt mostly with Charley at the Fulton Ave. location and he was very easy to deal with. He said that if I decided to purchase the vehicle that they would replace the center console lid because some of the outer material was worn through. I also noticed a crack in the upper right hand corner of the windshield and was told that that could be replaced as well. I did get those promises in writing and yesterday, just one week later, I drove back down to Sacramento and both were taken care of. Everyone was just as pleasant as they had been the week before. I have put several hundred miles on the vehicle already and so far no problems. I was leery about dealing with an all-​used car dealer, but my experience at Prime Time was a good one all the way around and I would recommend them to any of my friends.

Great experience! The car I wanted at the price I wanted. The people were extremely polite and helpful. They made the process smooth and easy. I would recommend this dealership to anyone.