Quality Tune-Up

Fast and friendly service, Great location, so many places to walk to while car is being serviced, I had a manicure while my car was smogged, car was done when I returned. I’ll be back for an oil change, I’m really picky about where I take my car.

I brought my wife’s car in for an oil change and smog check. With the coupon I found in the newspaper, it was quite reasonable. They said it would be about an hour, and it was. I thought it was cute how they had the air filter on the counter to show me how dirty it was. They obviously didn’t know that I had just replaced it myself last year and she admitted it wasn’t really that dirty. My wife only put 5,000 miles on her car in the last year, so I knew the air filter didn’t really need to be replaced yet, and they didn’t know that I have extensive experience working on cars.
But they completed the work in the time promised and you can’t ask for more than that.

This place sucks! I took my truck in for a smog check. I was told it would be about 15 minutes before they could start on it… an hour later they tell me that the seal on my gas cap is broken and will need to be replaced or my car wont pass smog. They said that I could buy one from them for $ 20. I told them that I would rather go across the street and get one from Pep boys for half the price. Unfortunately, it was poring rain that day so it wasn’t like I could just walk across the street. I couldn’t drive over there because they had already hooked my vehicle up to the machine and told me if they took it off it’s an automatic fail and I would have to pay full price for a new smog check. So I was pretty much forced to spend $ 20 on a gas cap and wait another 30 minutes. While I waited I looked up prices of gas caps at Pep Boys… They had them for my vehicle priced between $ 8-​$ 16. I told the associate when I was called up to pay for my services (hoping to get a price match or a discount on the $ 20 gas cap), but she told me that $ 20 was the average price for a gas cap. She was a little rude about it too.

I’ve taken my car (s) to this shop for oil changes for many years. A couple years ago, I was told my car needed a new timing belt & my engine would be destroyed if it broke. Around the same time I received a manufacturer recall, took my car to the dealership for repair, & mentioned the timing belt. I was informed it had been had been replaced when I purchased my used vehicle & everything was in great shape. Unfortunate to lose trust in a business I frequented for over a decade.

BAD customer service the lady in front was so rude. Didn’t want to accept my email coupons. Tried to give me $ 5 off instead with attitude. What is the point of getting the emails if they will not honor them? Thank goodness pep boys is across the street and they have air conditioning

My used car was having some kind of electrical problem related to the transmission. We figured it was some kind of sensor issue. Every place I called was full up. I checked my mail advertising and found a coupon for Quality Tune-​Up. So I called and was told they are not full right now, bring it in. So I brought it in for a diagnostic ($ 99) and an oil change ($ 39). Said to allow 90 minutes to 2 hours for the diagnostic. So I killed time for a couple of hours and came back. They said they found two codes. Spark plugs were misfiring, one was cracked. Other code said cam sensor on transmission was failing. They also said there was a leaky valve cover gasket allowing oil to drip on the sensor. Okay, oil change, diagnostic, new plugs, plug wires, sensor, valve cover gasket, engine wash, was $ 735 less $ 50 for the coupon. A couple more hours while parts were brought in and the work was done. They also mentioned that the front brake pads looked like new but the rotors were not. Somebody put new pads but didn’t face the rotors. They said that would cause brake noise and that should be fixed soon as a maintenance item. I never mentioned the brakes to them. Yes they’ve been noisy. And Les Schwab said they couldn’t see anything wrong because it was new brake pads. So Quality gets a bonus star for finding that problem too! Satisfied. They did exactly what I asked for. And for a reasonable price. I’m not a super mechanical guy and I appreciate this kind of service.

Walked in before they closed and guy at counter told me they were closed. I don’t get off work until 5:30 and they say they stop accepting cars at 5:30. Nonsense.

NO STARS unless I could give a MINUS TEN but it was not an option so I had to choose 1! This place is a rip off! STEER CLEAR! My friend just recently took her car here. Had to have it towed. They said it was a belt but also had to have something replaced that froze on it. 500 dollars later that she could not afford. Gets the car back air shocks are no longer working, heater no longer working, car over heats again (the original reason she had to have it towed home and then to their repair shop) and breaks down on her way to work. They should have done the right thing and refunded her money except for parts which she may or may not have needed. They said to bring it back because it may need other work. ARE YOU KIDDING ME??? She would have had to have it towed again for the third time. There is no way on earth they even test drove this vehicle because if they had they would clearly have seen they did not repair it. If you need repairs on your vehicle please do yourself a favor and go elsewhere! Unscrupulous PEOPLE!

My car died on me right down the street from here. I got a jump and figured stop ASAP to find out what the problem was. I had been to another Quality before and got great service, so I figured same chain, they should be good. I was wrong! They told me I needed a new alternator and that seemed logical as I suddenly just did not have a charge in the battery. Later I found out that it was more likely the cable that they had replaced as well as the alternator. A cable that would not normally be changed when changing an alternator.
When I went to check out the guy behind the counter advised that I get the transmission flushed. I looked down at the strip of fluid checks and noticed that all of them were clean other than the transmission dot, that was missing. I also thought to myself, the cooling system is running on water at the moment and showing signs of rust, why is he advising the transmission needs flushing instead of the radiator. I asked what he based that on and he said the milage of the car. Well the transmission had been recently flushed and I told him so and passed on that. But when he was shuffling the paper work to give me my receipt he dropped a small piece of paper with a pink dot on it. A clean pink dot, the transmission oil check that had been ripped off the strip of the other oil checks… he flushed, handed me my paper work and ran off to the back.
But all said the alternator was changed out. But when they did so they did not adjust the belt correctly and it was squealing at a volume that would wake the dead. Well logics say that adjusting the belt is part of fixing the object that the belt that attaches to… Not here however, it was only 2 days after having the alternator replaced and the first thing the guy behind the desk said was someone must have adjusted it since they did. Yeah the first thing I did was jump under the hood of my car and mess up the belt just so I could come back to the place of repair to get the belt adjusted. He then went out and looked under the hood with the car running and said the belt was old dry and cracked and needed replacing. First thought, if that was the case why didn’t they mention that at the time of the first repair. No, major red flag. He said the new repairs would be just over 300 dollars. I looked at him, told him that the repair needed was due to the misalignment they did and I was not having them touch my car again, close the hood and bring me my car. He did so with little objection. I popped the hood with the car off and looked at the belt. It looked fine. I took it to another shop they checked the belt and said it was fine just out of alignment.
Never going to this Quality Tune-​Up again. If my car breaks down in their lot I will take it to one of the many other establishments on that same street.

Put wrong oil in my car came back for right oil was told I have to pay for right oil and they couldn’t do anything for me. Stay away!!!

Terrible experience. Went to have my brake lines replaced and a full brake flush. I discussed a price with them over the phone and decided to continue with the work they had also mentioned that they were going to wave the diagnosis charge for me, which is typical at any shop when you decide to have the full job done. I had also mentioned I had a coupon from the paper for $ 25 dollars off. The man I was speaking to the started talking down and said if I really want him to honor my coupon then he would put the diagnosis charge back on and then continued to ask me «which would I rather save, $ 50 or $ 25.» Despite the obvious lack of respect for their customers, I continued on with the job since I was unable to drive my car to another shop. I got my car back the next day and $ 289 later. The brakes seemed a little squishy but didn’t notice anything right away. I had to drive out of state the day after, when halfway through my trip my brakes went out on the highway. I immediately called them and told them of the problem and they basically washed their hands of the situation and said something else must have been wrong even though the diagnostic report had not shown any other issues. After trying to work with the shop on this issue, I had taken the car to another repair shop to have it inspected. The new shop had mentioned that whoever did the brakes did not flush them after the job was done and did not do the job correctly. I finally went back to quality tune up for a copy of my work order after they refused to fax it to me upon request and when asking for the names of the techs that completed the job the first time, they refused to provide the information. This shop put my life at risk when they attempted to replace my brakes. Not only will I never take my car back, I have also filed complaints with BBB and BAR. I have tried to report to corporate but they have not returned my call after a week and have a clear lack of customer care just as their shops do.

The guys here are great!!! Helped in the time of need. Brake pads were pretty pricey tho but great work and very fast.

I waited for someone to acknowledge me. After 15 seconds a guy glanced up and continued chatting to his buddy. The rest of the crew were too busy chatting to notice my existence. No matter, I got it done at jiffy lube down the street where I was promptly greeted and treated with respect. At least pretend like you care.

I got my oil change. They were very quick but they over filled with the oil and had to drain again. I am satisfied and probably use them again.

They saved my life! My car needed a new radiator but I couldn’t leave it in the shop until the following week (this was on a Saturday) due to a business trip. They put four guys on it, and got it done. They were great, and reasonably priced. Wonderful service.

So today we had the car fixed with a new oil pan and oil plug. I would like to thank Tim from the BAR for his help and supervising the whole repair. Tim was great with information and he also made sure all the proper steps were taken which made us feel great. I also must apologize to Roberto the current owner of Quality Tune-​Up. I found out today when the initial service and 4 other visits to the shop were done he was not the owner. This shop has changed hands multiple times and he did inherit a problem done by the previous owner. That being said you don’t call or imply that your customer tampered or put a bolt in and tried to stick you with it especially when your shop has seen the car 4 documented times for the same problem. Even when the mechanic was taking out the bolt Tim asked is that a spark plug and he replied yes like he already knew. The shop didn’t even have a torque wrench and had to go buy one because the new pan needed to be torqued to 29 lbs which is the factory specs. Tim made sure everything was done to Acura factory specs but what kind of mechanic shop does not have a torque wrench seriously. I’m glad this is all over and the car is fixed right I hope the new owner will try and make sure they do a better job in the future with other customers but for us that shop will never see any of our vehicles again.

They are cheap with the coupon, but slow at service.

I brought my car in for an oil change. I got there a little bit after they opened in the morning. There were already people there having their cars serviced. I was told I’d have to wait an hour for an oil change. An hour? When I drove up there were no cars being worked on and employees standing around talking. I was told I had one car ahead of me. I actually watched one guy doing an oil change and he was taking his sweet time with it. And more people were coming in the doors to have their cars serviced, so its not like they weren’t busy. The oil changes here used to take 15 – 20 minutes.
I waited an hour and twenty minutes for my oil change! I really think this place has went downhill and its sad because they used to be awesome. I used to rave about this place to friends. This place ran better when Rick was around. After bringing my cars to these guys for years, I’m very disappointed with their current service. I may reconsider where I take my car for future services.

I had some issues with the shop but the manager took the time to come out and explain things, pretty good times… Thank you.

I know Melissa has some issues with this place not being open when their website said it would, and I get that, but once you’ve been to the place when it is open, you can easily see this is not the type of establishment that keeps their web presence up to date.
The reason this place is awesome in my book is b/​c we got a tire rotation, oil/​filter change, fluids topped off, and everything checked out for $ 20. Try getting that at Jiffy Lube. And Jiffy Lube will also try to sell you a bunch of SHIT you don’t need, not the case here. I think you can get coupons online, so check that out first. But maybe call to see their hours before you pop in so you don’t have an issue like Melissa had.
But the guy was nice, they were efficient, and we were on our way without a problem.