Quest Diagnostics

Horrible experience, the Indian lady who took my blood did not know how to do it properly, leaving me with extremely bad bruising. She literally put the needle in and twisted it to the side without taking it out! She had to take blood twice from two different areas, not even sites where it would be normal to take blood. I feel as if she just shoved the needle into veins that were the most visible.
Also, unprofessional she took a phone call right in front of me from another employee. Find it completely rude and unsanitary to grab a cell phone when you’re drawing blood from a patient! If you are working with a patient the person should be on hold, or even taken a message and should have been called back!

Just over a year since I last reviewed this laboratory station and since I’m sitting here right now thought to myself; oh what the hell lets do it.
Whenever possible I recommend scheduling your lab tests using Quest.com’s website. Of course that’s not always feasible since more times than not the reason you’re having said tests done in the first place is because your sick and feel like a hammered piece of crap.
I lucked out the first few times I walked-​in sans an appointment back in 2014 however every single time since then I have walked into an overcrowded, all seats taken, standing room only setting. And immediately turn around and walk right back out. Hell to the no!
The phlebotomy staff has always been decent sticks and more pleasant than the front desk staff who just like today lived up to their nearly 2 year record of snotty rude and immature behavior.
This has become one of my least favorite blood draw stations due solely to the unprofessional and lacking in basic mannerism and etiquette front office girls and I say girls as today’s draw looks to be under 18 at best. Wow…
Today I’m listening involuntarily nonetheless to the girls discuss how to get their personal passports and arrange for international travel and how the rudest one who isn’t wearing a Quest name badge was just hired recently.
Kill me now…
Less talking about your personal lives and drama and more about engaging paying consumers who feel like shit and just want to get in and out.

I noticed there are many one star reviews for this location and I am surprised. The key is to make an appointment with any drawing station. I made my appointment for 8:45 because of fasting. I arrived 15 minutes early and was greeted by a courteous front desk person and was called in as soon as my paper work was complete. My blood draw was complicated with many different kinds of tests, the tech was very detailed in making sure she had all the right tubes and labeling. She was very kind through the process because it was a long draw. I will go there again when I need this kind of service.

If you have time to kill, enjoy sitting in a waiting room forever and slow service, this is the place for you! Unfortunately, I don’t enjoy any of those. The only reason I endured the wait was because I had to have my blood drawn for an appointment later that day otherwise I would’ve hightailed it outta there in a hot minute once I overheard the lady mention it would be over an hour wait. Yep, you guessed it… not even a heads up upon arrival that the wait time was ridiculously long. Lesson learned, folks!

Short on staff and slow. No one is at the front to greet you. It took someone 10 minutes to come out and ask me anything. I went in for my appointment. The person who had a walk in was serviced before I was.
3 minutes before closing and the locked the doors and told people who were coming in they were closing.

It’s one of the cleaner labs but I stopped coming here years ago because the wait is always much longer than other Quest sites. Thought I’d give it another try today and fasted till 10:30 to avoid the morning rush. No luck, wait was still well over 1 hour. Had to leave and book an appointment the following day at another location. I hope I remember not to try this location again.

Referred here by my PMD. Waited 20 mins after signing in & still not called to window to gather info for needed billing. Walked out & down street to Sutter Lab which took me right in after contacting my PMD for the required test. This interminable waiting seems to be the standing practice for Quest as I had similar incident with my Dad years ago. Fortunately I have the option of choosing my lab so I called my PMD & told the office to NEVER have their patients use Quest if they have options for their provider. Obviously Quest does not staff their facilities appropriately. Only 1 person behind window & only 1 lab tech. Definitely not good business practice.

First time I was here I would have given them 5 stars but after my second visit…3!!! They took forever to see everyone and I ended up waiting there over an hour just to get blood work. Plus, there was this really really really old guy who was there before I got there and he had to wait almost exactly as long as I did. He looked uncomfortable and miserable and I felt really bad. Not cool Quest!