Quest Diagnostics Incorporated

UNDER STAFFED. 1 tech first thing in the morning. We’re 8 people waiting. I am sure that is not unusual. They just don’t care now that they have purchased most of their competitors. Make an appointment.

Terrible culture and customer svc. I will never return. Second time. Shame on me for coming back

I went in to this office for a blood draw around 10:15 with no appointment. I was promptly greeted at the front desk, signed in and was seen right away as there was nobody waiting. I am usually nervous when it comes to needles but the staff here was very patient and did a great job of keeping me calm. My phlebotomist (J) took my blood quickly and with no pain, definitely an expert. The entire process was less than 10 minutes. Great job!

Wonderful and friendly staff! Clean facility, overall positive experience.

I have no quibble with the service here. The folks are generally friendly and what their doing is contributing to keeping people’s health in check. The downside, with or without an appointment, are the excessive wait times. An appointment helps, but if you happen to come in on one of their busier times (and there’s no rhyme or reason as to when those are) without an appointment, prepare to wait for hours in a crowded, unattractive room with lime green walls and coughing, nose blowing, wheezing patients. I rarely have the time to wait, so I try and plan my day accordingly — especially when I’ve already been fasting for 12 hours.

Ridiculous and confusing.
I get as many as SEVEN letters sent out on the same day, referencing one or two different procedures, for a grand total of less then FIVE dollars. By the time I get things straight, I am subjected to yet another onslaught of paper.
Also, seems they also modify and consolidate (HA!) this crap, so my reference numbers tend to shift around, and I’m left sorting out why I have three numbers for the same exact thing.
Rinse, repeat, and repeat and repeat, and repeat… aaaaaa!
If I could afford to match their genius concept of spending $ 50 on paper and postage and inundate them with nightmare paperwork over this $ 4.85 bill, I would. I am strongly considering sending them 485 checks for one cent each, but will be kind enough to just send it to them in one letter… okay, I don’t want to spend the extra on postage.
Quest can go suck it.

Kinda like a mini DMV. Bunch of chairs with a bunch of people waiting. The vibe was kinda miserable in the waiting area. Once I got called back it was orderly and quick. The blood sample was almost painless, and the staff were courteous.