Real Property Management SAC-METRO

Sounds like my experience is a common thing with this management company. I wish I could give less stars. Like the other people who have had a bad experience, I applied for a home, my money was taken and I was not informed that the home was gone very soon after. I called and called and left meassages but no one could tell me the status of my application or the home I applied to. I finally just drove by and saw that the home was already occupied. These people don’t care about charging you a bogus fee. I made this Unilocal acoount to warn people against giving them the authority to take your money and recieve nothing in return, not even customer service over the phone.

This company is a F*cking nightmare! We were told we were the first to call about a property listed last Thursday so we registered through the viewing site (paid the .99 fee to register) and were put on the wait list and told we would be notified as soon as the house was available to be seen. Monday when no one had gotten back to us I called the office and spoke to Kathryn who informed me that the house was still available but there was work being done on it but if we got our applications in ASAP it would greatly help our chances of getting said house. Monday evening at 5:30pm (they close at 5) our apps were in and our money was taken for the «application fee», Tuesday morning at 9:15 (15 mins after they open) the house was removed from their website, I called and was told my application was being reviewed and processed. Several calls later and still no answers I had my boyfriend call, they told him the property was no longer available! How is this possible when it NEVER became available for viewing? This company is a scam and not only do I intend to file the charges as fraudulent but I will be telling my story to anyone and everyone who will listen in hopes that no one does business with these people in the future!
Yes Kathryn you have responded to your fraud! In means of refunding our application fees, and sending an email to my boyfriend about my lack of qualifications. However I’m dying to know how a couple whom grosses over 12k a month does not qualify for a home costing 1375 $ a month? Do tell how we have not met your rigorous standard! Furthermore your personal words telling the two of us to send in our applications ASAP to solidify our spot for this house when you knowingly had accepted someone else’s application further attests to the lengths you will go to to defraud your clients and the hopeful rental community of sacramento. It truly saddens me that you prey on those looking for housing in this community and I can only hope that someone treats you the way you have treated those that apply for housing through your company!

Put in an application for a home we were interested in and wasn’t informed that the house was taken off the market until after I called. The application department kept asking for documents for my roommates even after they knew another application had been submitted and approved. We paid over $ 120 in application fees. During my call when we first submitted the application I asked if I approved myself the representative said yes. They still needed information from my roommates my question is why couldn’t they process my application to take the house off the market and then process my roommates since they seen I made enough money by myself. Seems like a total money scam to me easy $ 120 of one house.

We are renting a house through this company and have lived here over a year. This has got to be one of the worst property management companies I have ever used. They are rude when I have to call them, and they put me on hold without even waiting to see if it’s OK. Then their hold music is the most unbearably loud music ever! I said something about my ear bleeding from the music blasting out of my phone so suddenly, but the response I got was a totally uncaring, annoyed response, as if I was making a big deal about nothing. Then they said they couldn’t do anything about the hold music, and what did I need? My ear is still ringing and my hearing feels damaged! I think I need a doctor to look at my ear now.
We have had maintenance issues that have never gotten resolved, but most issues have been repaired, minimally. When it was 110* during the summer, and it took 3 WEEKS to get someone to replace a $ 50 part, because they claim the owner hadn’t approved it yet, I was not happy. Especially when it’s too hot to sleep at night. When our stove blows up flames 3 feet into the air when we try to light it, they came out 3 times to take photos of the stove? The maintenance guy was just here and couldn’t fix it because he didn’t have the part? It’s been months. They have scheduled people to enter my rented house at least 8 times in the last few months. It’s difficult to enjoy living here with the way the property management company handles repairs, and in NOT a timely manner.
Every 6 months they do an «inspection» where they take photos of the inside of your house. That is such a violation of privacy! They say they don’t take photos of your stuff, but how is that even possible?
Our heater didn’t work, and they sent someone out, but it stopped working again. We don’t want to have to deal with them yet again, just because they want to do the cheapest, bandaid fixes possible, causing them to send people out repeatedly to do what actually needs to be done to get the issue fully resolved. We have a busy life, and adding to the stress of scheduling these «visits» is getting out of control.
And don’t bother calling them in the office. They are so completely disrespectful and rude to tenants, as if we are pests. It sounds like they use up their professionalism for the property owners and not the tenants, since every review I have found the owners are happy and the tenants are dissatisfied. I suppose if you didn’t need RPM to do any repairs and you don’t mind the constant intrusion in your home, they would work out alright. We have not done a move out yet, but I am already imagining that being a nightmare. We’ll see how that goes, and maybe I will revisit this review depending on the outcome.

I’m a property owner who lives just far enough away to make having property management the only solution. RPM was easy to work with, has dealt well with my hysterical phone calls when something doesn’t go right or I got a notice I didn’t understand and was panicking. They repaired an issue with my house for significantly cheaper than any quote I received. They selected a quality tenant who’s stayed with me since I started renting the property out over 3 years ago. Thanks RPM.

DO NOT USE THIS COMPANY! They told me they would work with challenged credit and solid income. I submitted an application WITH A COSIGNER and they never got back to me. I had to keep calling and FINALLY a week later I am told that my application is denied and my $ 80 application fees can’t be put towards any other home they have for rent. HORRIBLE customer service! I should have read these Unilocal ads before even trying for the property!

Been in less than 7 days and omg what a disaster. Have called over and over and over to speak with someone about the move in condition of the home. But you have to get past the phone nazi That answers the phone. Let’s hope things get better!

We have sixteen doors in the Sacramento area and have been nothing but impressed with the professionalism, integrity, efficiency and value of the RPM Sac Metro team.

I rented a property from them for almost a year. when I first moved in the house wreaked of pet odors that were imbedded in the carpet. the house was in ok condition. they supposedly had a cleaner come out and clean in which I contacted the manager at that time and told her whatever company they are using is going in and leaving a air freshener and leaving. I myself dusted and had to wipe with clorox wipes all the shades (they had a lot of dried on dust). I myself cleaned the windows inside and out, under microwave had mildew that was never cleaned, I replaced the filter. the kitchen sink was filthy Had to use a scouring stone to take off a whole layer of film and then it was clean. the grout in the kitchen had a lot of staines and I couldn’t see preparing my food in there for my family so I had sears come out and steam clean it and refresh the top. this was all written down in my move in. So after moving in my daughter had been sick for almost a month and we soon figured out she was allergic to the pet odors that were left behind, I contacted the manager at that time and she said she could get it cleaned again but it would take sometime to get approved and said If I clean it myself she wouldn’t charge me for a carpet clean upon moving out. I had the carpets cleaned 2 times before the odor subsided and then set out a plastic over it and covered a majority of the carpet with rugs. I asked the manager at that time what it would cost me to cut my lease short because of the issue and she said it would be half months rent for them to find a replacement and since I had a friend that wanted to take over my lease she would charge me $ 175 to transfer without advertisement. We decided to stay. Came time for us to move because we purchased our own home I had to cut the lease about 2 months short and that same friend said she’d take over the lease so I referred her and she got approved. Ha the move out inspection done and in there own words: this place is in immaculate condition I will request for all of your deposit to be returned since we can literally have your friend move in tomorrow if she wants. Now that same manager that i felt with in the beginning is no longer with the company and this new one charged me $ 395.00 to do a transfer for a person that i referred and they didn’t have to advertise or show the property or anything. I asked why and she said well I am helping you out otherwise I would charge the half months rent. when i told her the other manager said she would only charge $ 175 since it was a fairly easy transfer, she said no way we never lower our half months rent fee. (really because you just told me $ 395 that means you lowered it) BS. anyways 3 weeks past and I still hadn’t gotten my deposit called and she said she just put it in the mail. So when I got it they charged $ 190 for the carpet cleaning. I called back and said that must have been a mistake and she said nope we charge it to everyone. I told her the carpet wasn’t clean when i moved in and she said we had it cleaned and sorry it wasn’t to your standards. I told her I have you the whole house back in better condition than it was when i moved in including the carpet and she said thank you and we appreciate it however everyones standards in cleaning are different and we had to get it cleaned again. and gave me some BS civil code crap. SOOOOOOOO when I moved in your standards of clean were Low and when I moved out your cleaning standards were higher? WOW. they have all the comments of the condition of the house from when I moved in to when I moved out in writing. PLEASE PEOPLE THERE ARE SOOOOOOO MANY OTHER PLACES YOU CAN RENT FROM. Give your business where it is appreciated. I was never a day late on rent or utilities. gave them the place back in better condition than when they gave it to me and they still managed to rip me off.
THUMBS DOWN!!!
hopefully if they reach out to me and give me back what should have never been charged I will edit my review to a misunderstanding and communications issue. But honestly I have rented for over 12 years and this is the most difficult agency I have ever dealt with.
Best of Luck to all…

I have 2 properties with 6 units in total managed by RPM. They have always been very responsive and I am very surprised to see many unpleasant comments from the tenants side. As a landlord, I think they are great and react very promptly. The tenants they have me select are always better than the ones I have from previous owners when I purchase the properties. I think they handle things very professionally and I like the fact they post everything so on time on the Internet for us to check freely. I will use them again if I purchase more investment properties in the future.

PLEASE READ BEFORE YOU APPLY
I see that I am not the only one who has been ripped off by Real Property Theives, I made a Unilocal account just so I could submit a review on this place. We applied for an amazing house that they told was «available.» The day after applying they pulled the rug out from under us saying the property is now taken. Then they used the old bait and switch technique. «Oh but you can use the $ 160 in Application fees that we stole from you to apply for another house» I would give negative stars if I could. DO NOT GO THROUGH REAL PROPERTY MANAGEMENT NO MATTER HOW NICE THE HOUSE IS.

My husband and I applied with RPM for a property recently. I was in touch with one of their reps in regards to the property we were looking at, who was very helpful.
However, he was «not at liberty» to let me know if someone had already applied for the property we were looking at.
I took a gamble, that did not pay off. Shortly after I applied, the listing for the house was taken down. I am pretty sure it got rented out.
5 days after I applied I finally received a call letting me know that I was denied for the company. Of course they couldn’t tell me why — my credit report is showing no inquiry from them.
They charge $ 40 an application, making my application fee $ 80 with my husband.
It’s really crappy that I feel like they just took my money — If someone says they are not at liberty to say if there is an application in for a property yet, that is stupid, and I shouldn’t have applied with them. Property Management companies should tell you if they already have an app in.

By far the worst place I could ever rent from. Bath tubs are sinking in and they told me they can’t do anything about it until there are cracks in the tub. So pretty much once we fall in through our shower they will fix it. Don’t waste your time on these guys the homes aren’t worth it neither is the hassle.

I am highly disppointed in the manner in which i was handled. At first i though «oh well» but after sleeping on it, i did not feel as if the service i was provided was professional. i was given a call around 11am stating I had a «conditional approval» pending verification of my residency. At that time, i was told ALL of the extenuating circumstances about placing the depiosit and the deal if the verification is not up to RPM standards and what i would be charged and so forth. At the end of the conversation, I told the representative, I get off work at 4:30 and will be there to drop off my deposit. Her response being «ok». now after giving me the run down on everything else, she failed to tell me that it is still first come first serve so if someone drops a deposit off before me, it is now their rental. I understand «money talks» but how is that the only thing you did not say when i CLEARLY SAID, i get off at 4:30. a professional response would have been, «Please understand that anyone else who was also approvied can still drop it off before then.» But instead, i get a phone call at 4:50pm stating the property had been rented.
i got off the phone, then called back to speak with Christine and she says –well I told you it was getting a lot of attention. which was not said to me; however, my issues is that i was led to believe they were waiting on my deposit. A simple statement in the initial conversation would have changed the entire dynamics. i could have reached out to ask someone to drop it for me. She was able to give the run down for everything except that. I am dissappointed and i feel as if i wasted $ 35 on a application fee as well as missing out on other opportunities.
The only thing going for them is that they are friendly, but that does little to nothing if are not profeessional in a professional establishment.

This company is not honest and does not follow through with their new clients as far as communication on what is available and what you are approved for. They allow others to pay for your approved property if you did not get in with a deposit. I was told I had 30 days to get the deposit in or they would rent out to another it was a total of 3 days. We were waiting for them to approve a roommates application which they lied and said they did not receive until I called in inquire. At that time I was to receive a call back from Sara on the property in question as she was on the phone… 4 hours later I called back to hear she was still on the phone but I choose to hold to speak with her. Only to find out she rented out the property to another who left a deposit without seeing the property which was not available to viewing until 7÷16÷14. Yet they took a deposit and rented in it on 7÷14÷14??? Crappy company, crappy service.

The woman who responded lied, just to let everyone know., but apparently she responds to Unilocal so if you ever have a discrepancy, write it here & apparently you will get a response.
Good luck to all future residents, hopefully you get better service than i did!

THEESE PEOPLE ARE THE WORST TO RENT FROM STAY AWAY
They don’t fix anything at all lots of mold issues that they did nothing about they over charge u they suck don’t not rent from them I wish I could give them no stars

Very responsive, professional, and easy to get along with. A+ in my book!

******WARNING******UNPROFESSIONAL********STAY AWAY*******
I would give them zero stars if possible. They are hands down the WORST property management company I have ever dealt with. I am almost positive that all the glowing reviews below were written by their office staff because Kathryn and her staff are the biggest batch of amateur hour idiots I have ever had to deal with. They NEVER get back to you. EVER. I don’t know how many times I have had to call them to come deal with things and they NEVER call back. It took over 8 months for them to get our refrigerator repaired. Kathryn was supposed to meet us here at the house with the owner one time and we were here and the owner showed up, but no Kathryn. And when I spoke to her about it, she said that time got away from her and she forgot. REAL PROFESSIONAL…
Right now I am waiting on them to call me back (I won’t hold my breath) about a mold issue in our bathroom. I sent Kathryn an email over a month ago with pictures and she took a few days to get back to me to let me know a handyman would be calling me. He never did. I called her again and then a handyman finally called me and was so confused about who I was and what he was supposed to do that he said he would call me back. He never did. I finally called him again after two weeks went by and he told me he is no longer working with RPM. (SHOCKING!!!) So then I called RPM and they didn’t know who I was, couldn’t find my lease, kept asking about the previous tenant. I have lived here for a year and a half!
Let this be a warning to all homeowners and renters! RUN AWAY!

RPM Sac-​Metro manages two properties for me in the Sacramento area. They have always been professional, courteous and responsive in handling myself and my properties. They work hard to find good tenants and eventhough I have had to evict one family so far there was no indication that this tenant would be an issue. Given my experience with other management companies that I have used for my property in Vegas they are by far more responsive and are much better at what they do that those others. I highly recommend them and when I buy my next property in the area I will definitely be using them.