Rent-A-Center

rent-​a-​center is the most unprofessional company I have ever delt with. my fiancé and I rented a queen size matress for my mother in law to stay for 2 weeks. we got the matress delivered and everything was fine. we called November 29^th to have the matress picked up on December 3^rd they gave us an appointment between 2pm-​4pm. no one showed up. we called and they informed us they don’t pick anything up on Wednesdays and therefore gave us a new appointment the next day December 4^th between 2pm and 6pm. at 6pm when no one had showed up we called. they said they would call us back after speaking to there drivers. at 7pm with no call we called them and they said they could not get a hold of there drivers. instead of waiting at home we asked them to come Saturday and they said they would call us Friday December 5^th to give us an appointment time for Saturday December 6^th. Friday comes and still no call so we again called them and they said they would have to call us back which of course they did not. they then called us Saturday morning and said a truck would be there within an hour. now, after our matress is gone we go in Tuesday December 9^th at 2pm to get our deposit back and the man working said we would have to come back at 5pm because only his manager could authorize the refund of a deposit. my fiancé then goes in at 5pm and the manager says he’s can’t authorize it either only a district manager can. he says we again have to come back. by this time we are upset and just asking for our deposit back. the manager wouldn’t even leave his office to speak to my fiancé and informed us if this is an issue we can take them to small claims court. this entire situation has been drawn out because none of them can do there jobs. we surely can’t be the first to ask for asking deposit back. we ask for the district managers phone number and they say «no» so we call the customer service line numerous times (if no one answers it says please call back and hangs up) and finally get someone who says they cannot transfer us to her but we can leave a message and if she doesn’t call back in 24 hours then they can indeed transfer us to her. we are both frustrated and annoyed with the entire company and will not ever rent anything from them ever again.