River City Pharmacy

My IVIG nurse Alycia was awsome !!! She was so caring, friendly and helpful for the 3 sessions that i had with her. I highly recommend her to anyone who is looking for a professional and caring nurse. 5 star rating all the way !!!

I have never had a problem and I receive the best customer service! I love how they call me if I haven’t called to reorder supplies! The staff I talk to are so helpful and if I ever have a problem with the equipment they bring out a new pump the same day. I just love this company.

I had a great experience with my immunoglobulin therapy. The nurses were friendly and professional and really gave me the impression that they cared!

My IG nurse was so professional and compassionate. I’m so glad to be under their care!

Awful. Just awful. Representatives are sent out and tell you one thing, but when you call the pharmacy, the story is always different. This place is a joke. My son is unfortunate enough to receive enteral feeding supplies through these people. Before leaving the hospital, we were told that the feeding pump was paid for, now almost a month after my son receiving his G-​tube, they have changed their story and are demanding the pump back. Ridiculous. I will be calling my insurance tomorrow and finding another home health company to give my business to.

I have had an identical experience to that of Amanda. There are few things in this world that have frustrated me more than River City Pharmacy. It is hands down the most un-​customer friendly system that I have ever experienced. I cannot wait to locate a new medical distributor. It’s sad as they are located in River Park where we live. It has never been overly customer friendly but I believe over the last year it has gotten progressively worse. It’s pretty pathetic that a company that deals with people who are sick and challenged would make receiving the essential medical supplies they need so difficult. We have lost weeks worth of supplies due to mishaps, missed and mixed messages and ridiculous rules. I believe they were bought out by a large corporation so perhaps that is why. Please do not allow your loved ones who are ill to have to continue to deal with this company. There are too many other choices out there.

My son relies on calorie supplements to get the appropriate amount of calories everyday. I have to call every month to order it and they usually don’t get back to me. It’s really frustrating to have to keep calling everyday! I always leave messages for Diana but she NEVER gets back to me. I just usually get lucky and reach someone who can help me. I called today to set up an order because we are going out of town. The lady said Diana was busy but I could leave her a message. I already did that and asked if someone else could help me. She became rude and said no one else could do it. Really? That’s so ridiculous! Hate having to deal with this company but my son needs it!