Sacramento Rug Works

Calling all animal people. Was reminded again today that Rug Works IS your saving grace when your animals have a momentary lapse! Rug Works ROCKS!!!

I am only giving 1 star because I have to !
They started out nice but in the end it was the worst experience I have ever had with a company !
I called them to set up picking up 2 12×12 area rugs and 1 5×8. The 2 guys made a remark how pet stained they were and I agreed but they never told me about any extra service to clean the pet smell. I called a few days later to check on the cleaning and was told «they were looking good» then they brought them out to me and I paid $ 415.00 for their so called cleaning service. When I rolled one of the 12×12’s out we could smell dog urine. I phoned them and told them about it and was told for another $ 171.00 they could re clean the carpets and get the smell out !!!
I asked why didn’t they offer that to me at the time I talked to them to set everything up? the guy said «we leave that up to the customer» «the customer tells us what they want»
I DID NOT KNOW THIS! I THOUGHT CLEANING THEM WOULD DO IT!
The guy argued with me for over 15 mins and he was right and I was wrong!
Now I have to have them re cleaned by another company that has the special chemical to kill pet odor! Sacramento Rug Works does not have this product and they are not even certified with the IICRC!
Talking with neighbors and friends, they don’t recommend this place at all and that they did not clean their rugs and/​or carpets right either!
I stopped payment to them and they are disputing it !
They are right and the customer is wrong.
Very poor customer service!!!

Had not had carpets cleaned in 4.5 years. Traffic patterns and spots. Sac Rug cleaned carpets (4 bedrooms) in 2 hours. The rugs were damp for about 15 hours — but walking on them didn’t seem to hurt them. Stains entirely removed and traffic patterns gone except at doorways, but even those areas are very faint. Next time won’t wait 4 years. Price was not cheapest, but close. My family has used this company for years and years. No upselling.

I don’t like giving a local business a bad review but in this case It’s necessary. I sent two rugs. One was fine and the other came back shrunken and misshapen. They took it back and tried to correct the problem. They were able to correct the shape of the rug but failed to stretch it, leaving it 2″ shorter in width and 3″ shorter in length. He seemed unfazed, and then annoyed that I was disappointed. I was surprised that his first idea was just to cut the rug pad underneath instead of remedy the problem. When I told him that I wished they had warned me that it might shrink, he told me, «some shrink– some don’t shrink.» He quite grudgingly offered to take it back and stretch it again but I really didn’t want to deal with them anymore.

Great service as far as cleaning — my area rugs were done quickly.
I didn’t know that they don’t call you when they’re done, so I waited a little while before calling in to ask… «um, where are my rugs?» Just be aware you need to call in.
Otherwise, awesome job, my rugs are clean, super courteous people, easy to unload/​load with parking right at the front door.
We’ll use them again, absolutely. Prices were totally reasonable.

This company is great. You drop off your rug, they clean it, and you pick it up. Simple, great service. Couldn’t ask for more, but OK I wish they had a location in Woodland. :)

I researched and called many rug cleaners and the original reason I chose Sacramento Rug Works was that they had the best prices. After the fact I am glad I chose them! Great customer service, fast, open early, and they got out pet stains!!! I will use them again and again for sure!

We’ve used Sacramento Rug Works a couple of times. Employees are courteous and friendly. They do a decent job of cleaning. The last time we had four area rugs cleaned… they turned out ok… but the end result was even though dry the rugs felt soapy… like they were not raised completely. Anyway, we thought we’d give them another try.
This time our area rug turned out better. But there was still a couple of small issues. While cleaning they unravel a small part of the rug edges… but didn’t offer to repair it until my husband specifically mentioned it. (It was sooooooo obvious) Cleaning solution might be a little harsh because it totally faded the back of our rug. But again, this company is not as bad as others… so most likely we’ll use them again.

Best carpet cleaning in the city. Prompt, courteous, knowledgable, reasonable. My appointment was easily made. The shop called my office when the technician was on his way, which is a huge timesaver. I didn’t have to wait through some 3-​hour time window. Plus, best part is that they do an awesome job! Luke is knowledgable in all things ‘carpet’ and ‘rugs’. He also took an area rug I need cleaned back to the shop and it should be done in a couple or few days and ready for me to pick up.

I’d give another star, but this is our 1^st time having any carpets cleaned. The tech showed up within the allotted timeframe, and did a great job!
I didn’t think the carpets were that dirty until I saw them looking like new again.
We are sold on Sacramento Rug Works, and would use them again.
I must say after reading reviews on various carpet cleaning companies, it was scary calling, and choosing one. We are happy Sac Rug Works calmed our concerns, and performed a good service!
Gael near Carmichael Ca…

I went in to ask if a rubber type backed rug would be ok on my new hardwood floors. I was told that the man behind the counter’s wife had those types of rugs all over their house with no problems. My rug has taken away the shine in front of my kitchen sink. The response when I told them the problem, «Did you buy the rug here?» «Well maybe you should have asked your floor manufacturer instead of us.» Apparently I should have asked my floor manufacturer, but it certainly would have been nice if Sacramento Rug Works had told that to me in the first place, rather than confidently leaving me to believe it was perfectly fine to use the rug. Very disappointing response. I was not expecting anything except perhaps an apology and an acknowledgment that they should not be sharing advice they won’t stand behind. As with the other negative reviews, customer service is very poor at this retailer.

Just had my 9×12 oriental rug cleaned and a slight repair done. Bought carpet in 1976 and never had it cleaned. Could not believe the difference color was brighter and could not tell where repair was done. Excellent job, I am very pleased!
Rick!

I won’t go into details except to mention that someone contacted me to make it better (after seeing my review) but then berated me via email for using a pseudonym (get ready folks but here it comes-​my actual name is not Fred). Am I supposed to run after them for them to do good work and have at least passable customer service? I wish you the best of luck if you choose this establishment but don’t say you were not warned if any issues are encountered.

Great service, fantastic prices, my white wool rug has been in twice, looking filthy, comes back looking brand new. A great business and Sacramento institution, and the best place to have your rug cleaned!

I have been coming to Sacramento Rug Works for years. They have been in business longer than I have been alive. If you take your rugs anywhere else in Sacramento, they more than likely bring them into this place for cleaning. I trust them with my $ 20,000 Persian rugs and have never had an incident. Always returned looking like new, despite being decades old. They have also done repairs to a couple of my rugs after dogs took a liking to the taste. Looked like it never happened. I would highly recomend them.

I’ve had my rugs cleaned here several times, and the young men (relatives of owner, from their attitude) have been indifferent to rude every time. Their hours of operation don’t appear to be posted anywhere, and their phone has no voicemail. Guess they aren’t worried about losing customers!

I’ve lived in two homes over the last 20 years and I always call Sac Rug work to clean my carpets. I’ve had GREAT service every year with Sac Rug Works. I always have them take in my very large oriental rugs for service and cleaning and their prices are good. My carpets are good quality and their technicians always have great recommendation to offer on the upkeep of my carpets. They’ve cleaned up bad paint spills from my own do-​it-​yourself tasks, high traffic areas from kids and two 75lbs Golden Retrievers and my house always look great! They’ve been in business for 100 years for good reason. Their a TOP QUALITY BUSINESS! Thanks Sac Rug Works!

I got great, quick service. Excellent communication, no hidden bs. I’m sure circumstances may vary, but I got an estimate on Thursday, and the carpet was cleaned by 11:30AM on Friday.
My tract house carpet went from dingy and old to fantastic in 1 hour. The result was much better than I expected. I’ll be calling these guys for any future carpet cleaning needs.

My carpets were about to be condemned. Major stains that resisted all home remedies. One red dye from a melted candle and the other looked like the northern branch of the LaBrea Tar Pits. These Rug Men kept the appointment on time, left two hours later and I had new looking carpets. WOW! Saved me a bundle and my life. Won’t have to buy new rugs or, years from now, an archeologist won’t be finding my bones in the tar pit. Call these guys when you have bad rugs.