Sacramento Test Proctoring Services

I used their services for two years being an online student you need to have tests proctored from time to time.
This was the only place I could find in the Sacramento area.
They charge $ 25 for the first hour for new clients and $ 20 if you come back next semester.
They are fully prepared to submit any paperwork needed by your university to become your proctor. They have several proctors at this location. In fact i never saw the lady who actually signed my proctor paperwork.
It’s a very legit business, your school will send your test and they will have it ready for you. I even forgot my calculator one time (for a math test, yikes!) and they were able to give me a calculator after i had already started my test.
The environment is not the best. It’s in a terrible location. One time during the test, the neighbors behind the building were blasting mexican music, it was very loud. Not their fault. I felt completely unsafe in this area. One time there were guys just hanging out in the lobby clearly with no reason to be in the building.
I have to give them a 3 star because while my first semester was a 5 star. They began to change. In fact their web site has changed so much that i wondered if it was the same place this last semester (Fall 2012). I had to call Sharlene the owner each time i needed to set up the test. Maybe you think this is normal? No, my school would confirm that She had received the materials and then it would be a week later and no call from Sharlene. Then i would call the number on the website, no answer. Left a message no call back. I emailed, waited a few days, no response. At this point it’s the week of my test. BTW my school sent dates that i can take the test, she had received the material 3 (Three) weeks before this. IT made me stress out so bad everytime i had to take a test.
This happened ALL semester long, not just once. I was becoming furious i was hoping i wouldn’t have to use their services ever again. The first 3 semester i used their services, They called me when they got the email saying, «You’re test materials have arrived, when would you like to schedule your test?» that was great, a GOOD Customer SERVICE response would be to call your clients when you receive what they need.
If i ordered a new suit to come in, in three weeks but they got it in 1, that business would want me to come get my suit early.
I sincerly hope that Sacramento Test Proctoring changes back to their old ways. As creating stress on students will not help them graduate any sooner or happier.