Samuels Jewelers

Okay let me start off first by saying that this short Asian guy representative approached me and I first let him know that my boyfriend gave me a diamond ring I then asked if he could estimate the price of the ring. He was then talking about how he didn’t want to ruin the relationship and that telling me the price would be breaking the «guy code» he would rather do that over good customer service how unprofessional. He then told me to walk over to Zales Jewelers which is right across from Samuels Jewelers and by the way Zales was so much better than Samuels. They were very professional and didn’t have a problem in telling me the price of the ring without telling me about the stupid «guy code». Samuels Jewelers needs additional training to provide good customer service. The short Asian guy who I didn’t bother to ask for his name should work away from people with no customers around because he has no knowledge of customer service etiquette. Plus I don’t think he has the right personality or attitude to sell jewelries. I can see him more selling fashion jewelries, but I don’t think he can handle people that are really serious about spending their money on diamonds. I would’ve stuck around and bought something but, the sight of him made me sick! And the «guy code» word I had enough of listening to after he mentioned it about three times. Samuels needs to have a better judgement on who they hire as employees because that reflects on the way they operate as a business and it doesn’t look good at this point. One bad apple can poison the rest of the crew!

I wish I can give it zero starts. The manager was a money hungry, high pressure salesman. Customer service is absent there. Don’t waste the time and go somewhere else for something meaningful

My engagement ring is from here. Prior to me being engaged, my boyfriend and I had casually stopped by to browse their collection of rings, and the staff was pleasant and helpful during that visit. My boyfriend also told me that when he was actually purchasing the ring, the lady who helped him was honest, helpful, and timely with the entire transaction from selecting the diamond, to mounting it in the setting.
We ended up having to go back to the store because one of the tiny micro-​pave diamonds on my engagement ring had fallen out after 3 months of continuous use. Now, my job is very hard on my hands with constant hand-​washing throughout the day. I’m assuming this also played a role in why one of the diamonds fell out.
Anyway, we ended up purchasing an entirely new setting altogether AND had the missing diamond on my original setting replaced. The manager, Kevin, was quite helpful and very patient during the entire ordeal. He was funny and gave us a great deal on everything we ended up purchasing during this trip. I now have a beautiful upgraded engagement ring that I love, and my original ring for safekeeping in case I want to add a different gemstone to the center later on.
Great staff, friendly, and timely with their service. I highly recommend them. Their rings and jewelry overall are beautiful.

I had an amazing experience at Samuels!!! I found an absolutely beautiful ring. Vy was great at helping me understand the quality of my diamond and explained our options well. My ring was ready for pick up within 48 hrs and Kevin helped us out. His customer service skills were phenomenal and he was very friendly! Thanks to Samuels Jewelers and everyone that helped us out. I admire my new engagement ring so much.

Went here to purchase my fiancé engagement ring. Kevin was very helpful. He took his time to explain everything — cut, color, etc. He even let us examine other rings through the scope. I would definitely recommend Kevin to anybody.

If your looking to buy or upgrade your diamond ring, ask for Kevin. He is very friendly, professional and most important, he’s honest.
After 18 years of being together and 13 years of marriage my wife and I decided to upgrade her ring. Kevin help us find the perfect diamond. He wasn’t pushy or try to push something we didn’t want. He works with every budget. We were VERY happy with what we got.

We are very happy that we decided to visit this Samuels Jewelers. When we walked in, Kevin greeted us with a smile. He was very patient and after getting to know us, we told him what we imagined our engagement ring to look like. He placed an order of several different stones for us to compare and look at, which were all within our price range. We were pleasantly surprised to find an emerald cut from the bunch that was absolutely perfect and just like what we imagined it to look like! Kevin helped us choose the ring setting and after the emerald cut diamond was mounted, we were once again pleasantly surprised at how beautiful the end result came out to be! And with a lifetime warranty and their five-​year no interest payment plan, we couldn’t be any happier! We highly recommend this place and once again, thank you Kevin!!!
— Martin & Yung

Samuels is amazing! They have a great selection of high quality engagement rings with lifetime warranties. Kevin was amazing, he did not pressure us to buy but was very friendly and gave us a great deal on a beautiful ring. All in all we couldn’t have asked for a better experience and I am on cloud 9 with my wonderful finance and beautiful engagement ring.

I enjoyed my browsing experience here. Kevin was helping us and he wasn’t a pushing seller. He took his time to explain why they couldn’t do certain changes to rings and even took the time to talk to the repair jeweler in the back about a change I wanted for a ring. After I couldn’t find the ring I was looking for he sat down and let me look over a book with different designs in hopes of finding a setting that I really liked. Although I didn’t find what I was looking for, I left satisfied with the service Kevin provided.

Love this place! The associate named Carlo is super handsome and really helpful. Nice brightly-​lit store, lots of merchandise to choose from!

Awesome service! Very happy with their customer service! I was helped by Steph and she made me feel welcomed and helped me pick the right setting for my engagement ring! All the other staff was friendly as well! Thanks again!

Samuels is a place that has a great people, assist customers to meet expectations. As i will rate them what they deserved!!!

They were very nice and so helpful when me and my boyfriend went to pick out my wedding ring. The service was great. I wasn’t sure what exactly I wanted but they didn’t try to pressure sell us. I was asked what I liked and they helped us pick out the perfect ring.

Each time I visit this samuels I am greeted warmly and the staff always remembers my name. I return so often because I have a high setting on my engagement ring and often need repairs done to the prongs.
Kevin Lee is very helpful as is the rest if his staff. They are currently updating their store and are temporarily located across from JCPenny.

I went to check for an item at Samuels but did not find what I was looking for. The ring selection was not great and my customer service person was not too knowledgeable.

I bout wedding ring from samuels jewelers in fairfield ca in solano mall back in 2008 and purchase a lifetime warranty. everything is good we get married time go by then the daimond in my wife damiond falls out. long story short the fairfield store is now close so we were told to go to saccarmento store we do that we had this paper to show that we have warranty but they said since you did not come for your cleaning every 6 months it was voided. so we payed to fix. then he restarted my warranty from that point. then we come back and do ring cleaning every 6 months .then my car got broken in to and they stolen my cd and the the paper work for the warranty .we go in to have the ring cleaned and they asked for the paper work and we told her that are car got broken in too and we dont have it so we said can t u look us up in the computer .then she said we cant find you in the computer. shet then said basicly nothing in the system since we bought it in fairifeld so no paper no warranty even after we been there three times since… so it feltl like we just got robed again. custmoer service was bad.