Scott’s Mobile Auto Glass

While making an appointment to replace a windshield, I was told they accepted credit. When the tech arrived, he said they only took cash or personal check, but would make an exception. 12 hours later, I got a call threatening either a repo or forceable removal of my windshield if I didn’t pay in cash. It wasn’t until they accidentally perjured themselves admitting to violating CA’s two-​party consent law and recording my coworker without his knowledge that they relented and their credit card machine suddenly started working.
The worst part is that their repair job was pretty shoddy, and they got epoxy on the windshield frame.

This company replaced my windshield on my Acura MDX and did a very lousy job of attaching the rear view mirror. It was done incorrectly. I just found out when I had to replace the windshield again from another auto glass company and they pointed to me what they had done. Scott’s Mobile Auto glass would not accept responsibility of fixing it. I would not recommend them to anyone. They deserve the lowest rating. No wonder their ratings are so poor here.

Terrible customer service, terrible work… I wouldn’t use Scott’s glass again if I was paid to. Fixed my window incorrectly, took forever to get it done right, receptionists were rude and never apologized, they no-​showed for TWO appointments. Left glass all over the inside of my car (even though they were supposed to clean it up), on my driveway and on the sidewalk by their truck.
I had to go to the Better Business Bureau to get them to finally fix my window properly. And the owner was the one who fixed my window incorrectly… Laughable.

My experience was as follows:
Not long ago, I had the unfortunate experience of returning to my car, where it was in a strip mall parking lot, and finding the drivers side window smashed.
After driving home, I called my insurance and they recommended an auto glass place and set up an appointment for me to take it in later that day. I called that place personally because I had questions about what all would be done. — Would all the broken glass be removed from the car interior as well as replacing the window? Would my deductible be accepted as payment in full from me? — However, they never answered their phone and I didn’t want to take my car somewhere that I couldn’t have my questions answered in advance, so I canceled that appointment.
Knowing that I had the right to take my car wherever I wanted, I called my Toyota dealership. The service department person told me all that would be done and covered by the insurance but suggested it would be easier and faster for me if rather than bring it in to them, I call an auto glass specialty company. He recommended Scott’s Glass.
I called Scott’s Glass and asked all my questions of the young woman who answered the phone and was told it was covered and would be taken care of and they had a mobile unit that could come to me that very day and get it done.
When the technician arrived and was starting his work, I spoke of what I had been told and he said they could remove what was in their way and some of the glass in the interior, but they couldn’t get what was not readily accessible. He recommended a car detailing company and gave me that number.
When I called my insurance again to ask if getting the rest of the shards of glass removed from the car interior by the detailer would be covered by my original deductible for the broken window, he seemed shocked and said this wasn’t right, that the glass company was responsible for removing the broken glass and should have cleaned up all that was visible and accessible and that he was going to contact them about it.
I got another call from my agent and also had to speak with Scott’s Glass. After more discussion, they said the technician would be sent out again. It was not just the original technician but also the Co. owner who was there when they showed up and I went out to talk with them.
The glass removal continued. They were apologetic (sort of), but I definitely got the feeling they were not happy about it as they tried to make out like it was my fault they couldn’t have done it in the first place because there was other stuff in my car that was in the way.
I pointed out that there was glass (and nothing else) on the hump between the drivers and passenger’s side and in the cup holder. Also, on the floor and between the drivers seat and doors as well as on the floor behind the drivers seat there was glass that was all clearly visible and accessible.
After they left, I went back out to move my car from the street where I’d left it so that broken glass wouldn’t be falling on my driveway and found that even after this second go at it there was still glass bits that I could see in the interior. I was really glad that I had thought not to park in my driveway because it looked as if they had made no effort at all to remove the glass that had fallen on the ground. With a vacuum it should have been no big deal to clean it up and not leave it there where persons or pets could get it stuck in their feet.
Based on how much it took to get what I would have considered the minimum requirement done and had specifically asked about up front, having been told what I could expect and not getting it, how much time and effort was required, and because of the less than great finished job, my experience was not positive and would never call Scott’s Glass again and I do not recommend them.

Excellent customer service and excellent work done. Will definately use them again, and will refer them to friends and family. Recently put a windshield in our Mercedes and did a perfect job!