Serena Pugeda, DMD

Waiting room is very very small. Far too small to be comfortable. Other than that, they’re okay I guess. The first visit I was 20 mins early and had to wait an additional 30 minutes past my appointment. My last visit they got me in on time.

My 10yr old son likes Dr. James Pugeda, he said he was «gentle» on his teeth. Wait time is 5 minutes, 10 minutes max. I never had a problem with appointments: they call two days before to remind you and they follow-​up with insurance. There was one time where it was hard to get a hold of them, that was when they were renovating. This office is not for babies though: my 12-​mo old baby had been referred out, and they were great at follow-​up with the insurance and the new dentist. Sure, not the fanciest, and I even considered changing at first, but the wait time and personalized attention by the good dentist sealed the deal. Why do you need all that fancy TV and ipads when you are out in less than 30 minutes?

Seriously the best most efficient dentist I have ever seen. Excellent facility, excellent doctors, excellent staff.

DON’T WASTE YOUR TIME AT THIS OFFICE!!! I had originally had a 10am appt with Serena Pugeda whoever the day before the office gal Marissa I think she said her name is tells me the the doctor will have a 10am emergency appt coming in and if I could come in at a 8:30am. Well I need to check because I do work and I’m just saying I made this appt a month in advance and so I call the office back and say 8:30am is fine not even 30 mins later the same gal for the offices calls back and ask could I come in at 1pm at this point I’m like what the what!!! Look I agreed with 8:30 I’m not changing the time anymore. Now back today I show up a few mins early to fill out paperwork then a family that was sick as hell walks in coughing, sneezing keep in mind not covering they’re faces. I’m waiting to be seen and they call the sick family first at that point I’m like you know what??! I’m out if here. I ask why family that is sick gets called before me the front desk lady tells me because they’re sick and the want to get them out first. Now I’m mad! I ask for my papers and leave at this point it was 9:15am. I will not be returning and this front office staff is unprofessional! I’m calling my insurance company immediately to switch dentist hopefully one that has got it together.

I have been going to Dr. Pugeda for 14 years and she has done a LOT of dental work on me. My first procedure was a bridge which is still going strong today. All root canals and crowns are still there. I had a poor experience with my previous dentist who did not do a thorough job on my root canal, and that is why I had to have a bridge done. What I like about Serena is she is fast, but she is also thorough. If she is unsure, she will take another x-​ray to make sure that the diseased tooth is completely clear of disease. She always remembers me and all the procedures she has done on me. Yes, I’ve been to nicer offices, but the work means much more to me. She is good at explaining what needs to be done and showing you the x-​rays. She never does anything that does not need to be done. She will tell you when something can wait. She is always willing to work with you on payments if needed. Décor is not everything.

This was the worst dental experience that I have ever encountered. I had to make an appointment 2 months in advance for a dental cleaning that lasted 15 minutes. When I arrived at my 9 o’clock appointment I was the first one waiting and wasn’t seen until 9:40, after 3 other clients came in after me and were seen before me. After my extensive waiting period, I was finally able to get in for my cleaning. She cleaned my teeth for 15 minutes and continued to tell me that I need a deep cleaning and she can’t take care of it today. Bottom line, this place is a waste of your time and I will never be returning.

Very friendly. Professional. I feel so comfortable. She makes me look forward to the dentist

Dr. Serena Pugeda is a great dentist. Her work is good and she cares about her patients. She does not recommend work that is not needed. That is important to me and I know that is not always the case with many dentists. I have been going to her office for more than a decade and have never had to make a return trip after fillings or crown work. Sure there are dentists with offices much more fancy, but who do you think pays the rent? Patients do, of course. I would rather pay for good dental care.

I seen all three dentist and they all are great. The building inside and out is decent not dirty, very clean and maintained. They always try to work with you if you are not able to pay for the service up front. When you get your work done they always make sure you are doing ok and comfortable. Sometimes they call the next day to make sure you are okay. The receptionist is very nice and polite. I would really recommend anyone here. I dont know where the negative reviewers on here come up with this stuff but its opposite what they say. The atmosphere there is very engergetic postive and peaceful.
If you really want to know what its like go for yourself don’t go beacause you seen bad reviews. Really do your research. This is the best customer service I got in a dental office

I think it’s unfair that Dr. Serena Pugeda’s good Unilocal are all filtered out! I’ve read them and seems legit! The office is not fancy but the staff has alway been kind and patient (even when my kiddos gets a little loud). She is a very sweet and caring dentist. Both my boys like her. She had to referred my 8 year old autistic son to another dentist but before doing so took the time and attempt to help him first before referring him out to a specialist.

I have had my teeth cleaned twice at this clinic and was very impressed by the polite and prompt service. Dr. Pugeda examined me, and was very kind and answered all of my questions patiently. She placed a referral for wisdom teeth extraction without any hangups. Although the clinic is not fancy by any means, I would happily go again. I have DeltaDental.

Saw some lame reviews and must say, I’ve been going here a few years and my complaints are miniscule (which I consider an acceptable spelling variant). The son has come into the family business and he hasn’t worked on me, but Dr. Serena P is always very personable and professional, but some might feel she’s a bit business-​like, but that’s because she’s concentrating on her work like she should be. Always checked on me the couple of times I flinched during a filling and let me know to say if something hurt too much and gave me a second shot just one time when there was a nerve left that didn’t get numbed too well when the drill got down further. Got me in at or really close to my appt, time. The office is nice, they replaced the carpet in the waiting room with wood paneling and keep the temp nice. Don’t know who the bad reviewer got to take care of them, but Dr. Serena cleans, pics the plaque with a dental pic and thoroughly flosses through your teeth. X-​rays techs and assistants are very nice. My dental work has lasted and fillings were not unpleasant. Only open Mon, Wed, Fri., though, which makes scheduling a little difficult for some. I always recommend her to anyone looking for a dentist. I have the no-​pay insurance through the State (now bought up by Delta), so co-​pays are a little more for me if I wanted porcelain, but that’s just my insurance and metal is good for me. Never felt treated differently because of my inferior insurance. Wanted to respond to trash talk about a dentist that has treated me wonderfully. If in doubt, maybe you can ask if you can get Serena.

I went once and I’m not going back. The office seemed dingy, inside and out. I figured the looks of the office isn’t everything, so I proceeded. The chairs and equipment were super old, but figured maybe their customer service is excellent. I was disappointed that the service was as bad as the rest of the office. I did not actually see Serena Pugeda and do not know who she is, but I did see a man who was (I’m assuming) the assistant or maybe another dentist (doubtful). He did not become personable whatsoever during the visit, but just rushed into what I owe and what is wrong with my teeth. I would explain things about my teeth (such as if they were cracked and where) and he wouldn’t listen to anything I said. He would then comment on the information I had already given him 5 minutes later, which happened multiple times. Then he «cleaned» my teeth, which I kid you not, took less than 5 minutes. He didn’t even floss my entire mouth and only scraped my lower 4 front teeth. Then he put some fluoride quickly on and that was it. I paid 30 $ for crappy service and a half ass cleaning. I changed my dentist immediately.

Best to be avoided. I was a patient there when I had crappy insurance. It feels like you’re in the 3^rd world country, and they are not «gental dental.» Sorry, Serena.