Sierra Eye Care

The wait is extremely long, the staff is not friendly. I bring my folks here, both in their late 80s and it always takes two to three hours just for an exam. The waiting room is always packed an no one ever seems to get called in. I wish my folks would find another eye care specialist.

Staff is not friendly and doesn’t seem to know much and I got the feeling she didn’t wanna help us!

The time for waiting was very long, people are not friendly.
The doctor is very old and doesn’t want to talk or examine my eye pressure by him self.
He left the technician to do it while my eye pressure is my main complaint.
I will never go there again.

Staffs here aren’t that friendly, and services take for ever. I’ve got here for over 3 hours and still have not see the doctor.

I’ve been going here for a couple years now and the service is very good. Everyone is friendly and makes you feel comfortable however the waiting time is ridiculous. I waited an hour just to get sent in. Also, I don’t like how they don’t mention things for example, the doctor gave me some contact solution and trial contacts saying that it would be completely free but in the end I ended up paying $ 75 for those freebies.

I finally had to come to the realization that eye sight diminishes with age. Even after episodes of squinting, straining and the occasional use of a magnifying glass, I still wasn’t convinced that my eyes were as bad as my corneas were leading me to believe. So for years, I put off visiting an eye doctor until that recent, unexpected day arrived right after the holidays, when I started seeing a tiny spider-​like object floating in the center of my vision! I was startled to say the least! It looked as if a baby spider was hanging on a web from either my bangs or my eye lashes! I tried to swat it away, but it wouldn’t move! It bothered me all day long. I couldn’t stop seeing it and I couldn’t stop thinking about it! Then that night, when I drove home from work, I started seeing a string of lights at the right of my peripheral vision. So of course, I couldn’t wait to get on the internet to look up my symptoms. There was a lot of information from benign «floaters» to a possible detached retina. I knew then it was time to schedule the dreaded appointment.
When the day of my appointment arrived, I was a little nervous not knowing what to expect. The minute I entered the building, I was pretty impressed at how spacious and upscale the interior was which also had an optometry department on the other side of the reception area. I was immediately greeted by a friendly receptionist who checked me in and instructed me to fill out several pages of paperwork that included questionnaires, disclaimers and insurance info. When this was completed, I only had a short wait before a full and intensive eye exam began. Even before I saw the ophthalmologist, a technician did a series of thorough tests in preparation for his final exam and conclusions. I was taken aback at how high tech and state of the art this facility is. Equipment that I had never been exposed to before seemed a little scary but never caused any pain. The technician was very professional and efficient in performing the eye tests. However, I think I would have felt a little less nervous if maybe a brief description of what each procedure was testing you for could help put a patient more at ease and not «in the dark» so to speak.
After these tests were completed, drops to dilate my eyes were instilled and caused them to burn and tear excessively. Then the ophthalmologist entered the room and greeted me with an introduction and handshake. He continued with more tests by looking directly into my eyes with an ophthalmoscope. In a commanding voice, he directed me to look up, look down, look left, right etc, etc. Every direction an eyeball could go!
Finally, with a «comforting» pat on my arm, he said I know you may not want to hear this, but you have vitreous detachment. It’s nothing serious, you’re just getting old! Then he handed me a pamphlet on «Floaters and Flashers». I sheepishly left the building with dilated, watery eyes, sensitive to the daylight, and drove home with my new pet spider «Charlotte», a new life long companion that hangs out inside my right eye!

Before I had insurance an eye exam would cost me about $ 95.00 at Wal-​Mart or Costco. Even at the «fancy office» of Dr. Benkle, he would hook me up with a cash price of $ 135. Sierra eye care while «fancy» and very friendly is a total rip off.
Per a referral from my primary physician, I came to Sierra Eye Care to update my script. I have been wearing contacts and glasses for more than 10 years. When booking my appointment I was told my insurance covered everything. I inquired about a contact fitting fee and they said it would not apply to me and I could bring in my old script to show what brand of contacts I wear. Upon leaving I was asked for $ 40.00 to cover the contact fitting fee. I was totally unprepared to pay anything more than a $ 10 copay, since I was misinformed, and completely embarrassed when I had no way to pay right then and there. They let me go get cash and return to pay the undisclosed fee.
On top of the $ 40 I have already paid I just received a bill in the mail (nearly 3 months later) for $ 65.00!!! Are you joking me?! I called to inquire why I am being billed and the billing person is out of the office for the rest of the week. Apparently there is only one person who can help out with billing questions. I am greatly disappointed and quite frankly shocked that people think this is an appropriate way to run a business. I will not be returning.