Silverado Building Materials & Nursery

We came to Silverado because we were looking for Japanese pagodas for our garden. Indeed, we found some nice pagodas and after awhile, we decided on one of them which was about in the $ 440 range. We informed a staff that we would like to purchase it and after a few Q&A about the pagoda, she found out that the price that we were looking at was incorrect. (Huh?) So she checked and well, the price just went up by $ 50. (Hmm.) Apparently, a staff had incorrectly tagged the pagoda … So she went around to find the «correct» price which was on another pagoda and well —
We decided not to buy the pagoda because you know, how many more items in Silverado with the «wrong price», if you get my meaning. Yes, mistakes happen, but we would have bought it at the «first» price and not the elevated price since it was their mistake.
Customer service goes a long way. (Kind of miss that old fashioned way of doing business, eh?) Oh, well. They didn’t get the sale. (And perhaps it was for the best, if you believe in such a thing.)

I am not sure what the deal is with Silverado and why they have the attitude that they should not have to help customers. I am a contractor and I have been going to Mid Valley rock for all my rock needs because of the crappy service at Silverado. I was closer to Silverado and brought one of my employees do with me because there is no way they will help with rock beside for dropping a pallet where the rock is. They will not help you load it even if they have NOTHING else to do. I have seen time and time again 5 people standing around smoking cigarettes and not willing to help me and just letting me load my own rock. I think it’s a management problem. They have an attitude that it’s them against the customer. The guy said to me that «they had not seen me in a while» and asked if I am busy. I am insanely busy but I do not shop at Silverado. As a business owner and employer, it kills me having employees stand around and watch their customers work and refuse to help. When you get laid off due to lack of business, know it’s because your customers keep you employed. This is an attitude that comes from the management and based on reading many other reviews there is a problem here and it needs to be fixed. In the mean time I doubt I will ever go back unless I absolutely have to. My landscape company does over $ 750,000 worth of sales in a year but I will not spend a dollar there because of their entitle, rude staff.

I went in to Silverado around a week and a half ago to purchase 3 boulders for my business planter beds — when I was purchasing these beauties, I had asked the cashier if they would be placing the rocks for me in the planter bed. The gal told me, «as long as the forklift can reach it, we can place it». Great. When the driver came out to deliver the rocks, he had the forklift and these boulders were on pallets — he was dropping them and then heading out. I asked if he was going to get them off of the pallet and he informed me that that is something that they don’t do. I asked how people move these things (each one is just under 2,000 pounds) and he told me to hire people with crowbars to move it. I understand it is case of misunderstanding, I interpreted what they were telling me as «YES» we are going to put these rocks into your planter beds; and I don’t know what she was thinking that I was saying. I just wish that they were more specific up front when buying their rocks. NOW… I have called Cascade Rock and for $ 300 (after I just spent $ 1000) they’re going to come out and put the rocks into place for me and they said that that is part of their service when ordering boulders from them. Wow. Wish I had known that right up front.
The yard at Silverado is nice, and staff was fine — and the prices are comparable to Green Acres, but with this issue, I’m unfortunately not going to shop here again.

If I could give negative starts I would. Here’s my first time experience with this company.
I was in need of some brick and called around town. They said they have a big selection and to come out and take a look. I’ve heard they have a big selection from others in the industry which they did however the brick I needed they didn’t have but said their «SoCal» location had it and could have it in 3 days. So I placed the order and they said they would call me when the brick was in. This was on 8÷21÷2015.
I didn’t hear from them for two weeks. On Sept. 9^th I called and they said the brick would be on the truck the following week and to call back. REALLY? WHY WOULD I NEED TO CALL THEM when they said they would call me??? So I called on Sept 16^th and the guy on the phone tells me he needs to research the order and he’ll call me back. Well guess what, he never did. Mind you, this is now three weeks since I’ve ordered these bricks when I was told 3 days!!!
So I call back on Friday ⁹⁄₁₉ and a gal tells me the bricks are on their truck and will be there at 5pm and that I can pick them up Saturday ⁹⁄₁₉ at 7am.
So far their custom service at this point is crap. Should have known what was coming next…
So I go over to pick the brick up Saturday 9÷19÷2015 at 9am and I’m told by the fork lift driver that no brick ever showed up AND they do this ALL THE TIME! At this point I’m absolutely pissed.
I go into the office and tell the front counter person this entire story and demand some answers. He just looks at me and says «Sorry about that». I tell them I want my money back and he refunds my money with ZERO emotion. I ask to talk to speak to the manager and he SAYS HE’S the manager, at which point I tell him he needs to work on his communication skills as well as his staff. He just stares at me and hands me back my paper work with my refund and says NOTHING. Mind you I’m absolutely bent at this point and some f bombs are flying out of my mouth as this project has been on hold for these bricks for over three weeks, my customer is pissed at me not to mention is costing me due to the delay only to be delayed more as I now have to go to another place to get the brick
I certainly have no issues sharing this story with my customers about the lack of organization this place has regardless of how much material selection they have.
There are SO MANY OTHER places out there that offer the same materials and have FAR BETTER CUSTOMER SERVICE and DELIVER on their word.

Great customer service, willing to help on all areas also told us about their design center.

I have been looking for unique succulents in the Sacramento area so I decided to give this place a try to see what offered. I called ahead of time so see if they had a large succulent selection and they assured me they did. Let me just say I was very disappointed. Their selection was limited as well as the sizes offered, some of the succulents were also not very well maintained. To top it off the customer service sucked.
I am giving this place three stars because I went there specifically for succulents and I was disappointed. Given the drought I figured they would have a greater selection of drought tolerant plants like succulents.
Overall this place is very large and has a large selection of plants and materials. I did see some Japanese maple trees that looked really nice.
After leaving this place disappointed I decided to drive down the street to Green Acres where I found some lovely succulents withs great customer service.

The yard staff are fabulous and the selection beyond compare, however… customer service when having a problem with my purchase ruined the potential of ever returning. I had contacting the Store Manager via a faxed letter of my experience and had cited examples of positive conflict resolution solutions on how my experience could have been resolved on a more positive note, and followed up with a return call to the manager.
Still, I felt that he wasn’t sincere in really «hearing» what I had to say. It seemed he was more interested in taking a neutral position with his staff and to what their «side of the story’ was. It was unfortunate that I had lost my temper due to the attitude of the ‘managers’ on the weekend but to have they both yell as I was OUT OF EYE SIGHT, WITH MY BACK TO THEM to «have a nice day» loaded with sarcasm was the straw that broke the camels back. The next time I desire to spend over $ 1100.00 on landscape materials, I can assure Unilocal readers… it will not be at Silverado.

Great materials and product selection. It’s worth looking at before picking from somewhere like Home Depot or Lowes. HOWEVER, they do not have their $h!t together. I have spent hours here waiting to be helped, have received incorrect information from different employees and have been sent to customer service to be sent back to nursery to be sent back to customer service. This place may have great materials but they have horrible customer service and poor internal communication skills. I would have rated them a two but they have really good products… Like awesome stuff. :-)

Great for finding more than you’ll ever need not to mention afford, this place is great service is always available when you need it. We typically come here for the fountains and flagstone but leave with a few plants. I enjoy that this place is so big but has the service of a small store.

Their prices are a bit higher then other locations but their service makes up for it.

Wow, they have a great selection of bricks and plants and other backyard stuff. I love their sample display/​model because it gives you an idea of the final product might look like (trust me, you need to see it before starting any remodeling jobs on your backyard.) Regarding to the retaining wall bricks I want to purchase, some are more and less expensive comparing to Home Depot and Lowes. Same goes with the quality of the bricks. So I recommend to check out at Home depot n Lowes, then visit this place for comparison.

Everyone here was super helpful and friendly. Nice selection and fair pricing makes this a top notch place. Wade came in at the right time and helped us narrow down our choices. We will be coming back and asking for him again!

This is a great place to come if you’re looking to renovate your backyard or need plants, lawn furniture (which is 50% off this weekend) or stone accessories for your yard.
They have this cool pond with waterfalls and koi inside the pond; it
was inviting to check it out.
We were looking for a hard rock stepping stone to complete our pond area. My husband and I were not agreeing on the color of the stone so we went without it. My iPhone used to have pics of the pond area but I just recently purchased a new phone so I was unable to help my HB.
We could have easily spent much more time but we had somewhere else to go so our time was limited. While we were there, several sales people had asked if we needed their services. We had a couple questions but then left. I did ask what time they closed which was 5 pm. That seemed early for those people who get off of work at
5; they are really out of luck!
This nursery isn’t that close to us but cool to take the time for a drive! Give yourself some extra time to shop; you won’t be sorry.

Excellent knowledgeable and helpful staff! Makes Pottery World look like Amateur Night! Bought a new fountain and pots great competitive prices and their workers in the yard are very conscientious!

Went there today and was pleased as always when I go there. Every time I’ve been there I’m asked several times if I need any help. Staff has always been friendly and knowledgeable. Will definitely return.

Only 2 stars because we bought some ceramic pots at $ 80 a piece and decided that they did not go well with our yard as we expected. They do not have a return policy which is not a good customer service policy.
BTW, I just called Green Acres, their competitor down the street, and they said just as long as they are not damaged, Green Acres could accept a return.
I dont know why they do not have a return policy on goods that are not damaged. I can see why for landscape materials such as rock etc, (which they have a large selection of), but these are decorative pots that were not even filled with dirt.
We did buy rocks for our garden; they were a good buy during their 20% off sale over the weekend, but we really feel like we got screwed over the pots.
So, dont buy anything from Silverado unless you are 100% certain it will go with your yard design.

I’ve come out to Silverado for pottery and plants occasionally for years and am more frustrated than ever at their service and terrible hours.
I came by on a mid-​april saturday at 4:55. Apparently that is when they close, but you wouldn’t know by the signs, gate or website, since nothing shows their hours. What kind of ‘nursery’ closes at 5pm during peak spring season? I had come miles out of the way to come here, and they closed obscenely early. WTF, it wasn’t even sunday!
I had a major problem with the customer service here, and usually do. They have few staff, so finding any help has been a dog in the past. After browsing briefly, a staffer, maybe manager, asked if I needed any help, which I didn’t since I was taking my time. He sounded a little annoyed and let me know I could use the back exit once they close the gates. I was surprised they were closing early and he was clearly ready to get me out of there or had a long day.
I was going to ask someone else if I had time to buy the pots I had picked out, but they weren’t very receptive while occupied on the radios and with other customers. I felt the other guy was already upset at the wait to clock out, so I left immediately and went to their competition down the road (big up Green Acres). I might be back sometime, since they have good prices, but not too likely.

We recently did a pavestone patio ad used Silverado for the stone. They have a HUGE selection of pavers, rock, brick and other related materials. The material is mostly priced per square foot, ranging anywhere from $ 2.40 up through $ 10, depending on the quality of the stuff you want. They deliver, but for city of Sacramento it’s $ 140 fee, and outside towns are even more. If you choose to haul yourself, they will load it in to your vehicle, but charge you a «pallet fee,» which is refundable if you bring the pallets back.
They also sell sand, gravel, etc. We got ours through Hasties across the street as they are cheaper.
We had a really hard time getting someone to help us. It was a weekday afternoon and they weren’t particularly busy. If you stand at the outside customer service desk, you will be waiting all afternoon. We finally gave up waiting and went inside to the purchasing counter. The lady we got was kind enough to come outside and help us. She was not pushy about upselling, but she was also new there and not very sure of the products.
When we went to pick up the stone, again, we waited and waited for someone to come help us. The man who radioed for our delivery explained the forklift drivers were all in the back socializing and that it was a common problem.
We had been told by another employee that our van could hold two pallets. The forklift driver looked at us like we were insane and said we would have to do one at a time.
Overall, the experience was disorganized and at times, frustrating, but we got our materials and got the job done so in the end, it works out.

I came here looking for some boulders to put in my front yard that had moss on them.
It is a pretty large facility that carries a lot of rocks and other building materials. The nursery is not as big as green acres.
The staff were all very friendly and very helpful.
I’d come back here again if I need landscaping materials.
Oh and they did have boulders that I could lift by myself and not need someone to deliver them with a bobcat.
I ended up buying 5 boulders weighing a total yof 412lbs. Basically you ask for a pallet to put your boulders on so they can weigh it with the help of the forklift. Then they bring the boulders to your vehicle with the forklift.
Easy to get in and out of.

After wasting my time going to Spec-​West, I went to Silverado to find what I needed to repair a fountain. I was pleasantly surprised that they had someone there that was very knowledgeable. Unfortunately they were out of the product I needed but it was nice to know they at least had someone that was happy to answer my questions.
My girl friend and I have been going to a pond place in Elk Grove called Flora Tropicana for years until, to our big surprise, they recently relocated to Milpitas. We were completely shocked and majorly saddened by this recent event and very unsure where to turn for our various pond needs.
I am very happy to report that two of Flora Tropicana’s former employees have recently become employed by Silverado Building Products to create a pond supply department that will be carrying many of the same products that Flora Tropicana use to carry. I am very excited and look forward to doing business with them in the future.
I have been to Silverado quite a few times over the years and have always received incredible service. Beware; they can get very busy on weekends. Apparently I am not their only big fan.
PS: They also have lots of rocks!