Sprint Store By Elite Wireless Group

The sprint store at the Arden fair mall .The service there is horrible. I purchased 3 phones. 2 samsung note 5 and an apple I phone an s6. which total to approximately $ 2300 dollars. They were all very nice until i needed some help to get the phones changed to my current number. They told me that it would take approximately 24 hrs for the number to kick
went as long as 72 hrs to get back my regular number. My business requires me to accept phone calls for me to keep my business going. I lost 2 day of business due to them not being able to connect my phone to my daily number. finally i contacted them and once again after making several calls previously. I spoke to an Anna and she resolved my problem in 5 minutes. The manager John has been giving out wrong information and did not care what happened as far as me having the correct number. Anna is a true professional at her work John had no time for me once the transaction was complete. one of the phone calls I made to him he was talking to me and then all of a sudden he could not hear me and he hung up on me. If your in the phone business and was concerned about my call he should have called me back since we were disconnected. I am sure sprint has caller Id. once they make the sale they couldcare what happens to you or your phone. I do not recommend any one to go there to purchase a phone unless you want to be ignored in getting your phone turned on or to help you with any phone
soon as this contract is over I will return back to my provider At&t.I have several people who were interested in the phone I purchased. I will now send them else where At&t.I want to thank sprint for nothing.

My upgrade from Boost to Sprint went without a hitch. Raphael and Anna were both entertaining and fun to talk with as they set up my new account and phone. I am very pleased with the service and products of this Sprint Store. Raphael took the time to show me the features of the Samsung Galaxy S6 over the LG phone I had. Thank you and I would certainly recommend your location.

Total shit. Never get Sprint service or even try this location. Totally ghetto conversations going on and employees arguing in front of customers. Avoid it like the plague. Every time I go in there are new faces and no one knows shit. It’s called training.

Seriously the best customer service and so freaking helpful. John was a huge help, another lady w/​red hair also was beyond amazing. They totally understand the the frustration w/​calling customer service and dealing w/​corporate stores. They go above and beyond to take care of all my problems and get what we need done. Only sprint store I’ll ever come back to.

Im surprised that sprint corporate even lets this location sell their phones. I went in to take advantage of a promotion I received in an email and get a new phone for 5 dollars a month and zero down. Durring the process the sales associate asked me to put in my pattern code on my old phone while the whole samsung swap app was downloading. All went well. Left happy. Great phone… until the following monday. I received a random text from someone and durring the conversation it came to be known that the way they got my number was because they purchased my phone from the sprint store. I askdd fot a recipt and they said they paid cash. I didnt recieve anything in return for my old device and nothing was mentioned that there was a buyback. The sprint associate stole my phone with access to my email, bank, facebook, pictures, texts, everything… and sold it under the table to someone else. The only compensation im being offerred is $ 45. PLEASE NEVER GO INTO THIS STORE. THEY WILL STEAL FROM YOU AND DO NOTHING TO COMPENSATE FOR THE THEFT THAT OCCURRED. I guess 45 dollars is the price it costs to steal someones identity.

I waited for almost an hour for them to help me. I had asked them to transfer the upgrade eligibility which they said they did if not call customer service. I checked and they did not swap eligibility. I called and they said the could not do that. Plus the store manager who was helping me out was very rude and borderline condescending.

I went into the store to upgrade my phone and gift it to my wife. Staff was friendly and everything seemed OK until I received my first bill. To my surprise they added the protection plan even though when they asked I said NO! I will never go back to that «AUTHORIZED DEALER» again!

After debating for multiple months whether to renew, we bit the bullet and signed one with Sprint for two more years. What a terrible start by choosing this location. First question asked to Justin who I believe is the manager is about activation charge. He asks who our discount is through and I say State of CA. No problem, it’s waived. We purchase phone and of course find out it’s not waived at all. They tell us LTE is being built in Sacramento and should be done by end of month. Sprint says not true. The store is full of liars and I would not spend a dime at this store ever again.

Came in here in December to get an iphone for my wife for Christmas. All signs looked great, the staff was accommodating and friendly. After i gave my wife the phone we ported her number to the phone and took the number from the iphone and put it on an old flip phone that i had laying around, everything worked out just the way i had hoped… until today when i got a post card thanking me for signing up for «Total Equipment Protection»…One problem, I didn’t sign up for it, seems the guys in this sprint store decided that I needed this service for $ 8.00 a month. I cannot give anything better than one star for this kind of back handed crap.

Oh finally a wireless store here that actually has real phones to try out!
The entire mall for some reason only has dummy phones available to try out! Finding a really phone in Arden Fair is like trying to find the holy grail or something.
Anyway this store has a large variety of phones to see try out and they even also have a laptop to test out their air cards if that’s what you are looking for. So you can see how fast their wireless air cards are and if it is up to par for you.
They have plenty of people on staff so you don’t need to wait too long or at all when you come into this store to talk to a sprint employee.