Sprint Store By Wireless Lifestyle

you’re better off calling the call center. Sat there for an hour about upgrades and Bill talk and then was made to have the account holder put me on the account as an authorizer to just know my bill and upgrade… JUST to just find out I’m not qualified. An hour wasted. Good thing I SUGGESTED shed look at my phone or I would of been there for 2 hours. Plus you can’t pay cash there without getting charged $ 3 so pay only card. I’ll stick to the sprint store in Folsom when I’m in town then go to the one downtown. Maybe the fellas get things done faster. This chick was slow… Like omigahhhh you could of told me this information 20 minutes ago. Was not helpful.
I called the call center and less then 10 minutes my questions were answered. No meter parking required for that.
Just call sprint… Just do it unless you need to replace your phone. If that’s the case just go to another store and not work about our meter running out.

Originally, I purchased my iPhone 6 at the Costco Store. But Costco did not renew their contract with Sprint. Anyways, Costco employees told me the issue with my iPhone is due to either the software or hardware and it should be replaced either by Apple store or Sprint store. I have one year manufactures warranty. Thinking they are my cell phone provider and they all know it’s not my issue but Apple’s problem the store will taken into consideration and help fix it. Anyways, the assistant manager told me even though I just purchased the phone 3 months ago and I have one year manufactures warranty, I need to either pay $ 200 or take to the apple store for replaced. They cannot help fix it. Are you serious even though they admit it’s apple issue and not my fault they still cannot fix for free. Only issue with my phone is that when I try typing messages, certain characters on the keyboard are not functioning. How can they not replace the phone or solve the issue. I tried doing factory reset but it’s not working. Argh… silly sprint store.

I love Sprint! Every time I have a problem this store takes care of me. I wish I had this peace of mind with other businesses!

This is the only Sprint store I’ve been to that I can say I would gladly go back. The sales people are awesome and very helpful! We had Jeremy and he was such a help when my moms almost brand new tablet stopped working. He tried everything he could but couldn’t get it fixed, but he was so awesome about it she wasn’t even mad about it anymore. Now that takes some talented customer service representatives/​sales people!

It is always a pleasure to go to the J street Sprint store. Shantel and Vision are always fun to hang out with while they help us with what we need. They are me and my boyfriend’s favorite employees.
It is such a joy to go to this Sprint store and they give us such great service, that we refuse to go to any other Sprint store. We always leave having been taken care of and it is never a drag to go back. They always fix our problems and help us with exactly what we need. I would definitely recommend this Sprint store to anyone who is looking to sign up.

I came in with a malfunctioning Samsung Gallaxy S4. Vision and his crew not only got my phone back up and running, his review of my bill revealed a plan that increased my data plus included an iPad II and saved mhe $ 9.00/month! I cannot say enough good things about a team that repairs, provides cost savings, and increased benefits. Thanks Vision and Downtown Sprint Crew. you are «top drawer.»

I have come here twice. once for a new phone, once to restructure my bill. both times the experience was great.
Laid back, no sales pressure. down to earth folks. Knowledgeable and patient.
Whole staff is great. Mr. Hendrix helped me out both times, the guy is awesome.
I’m going here anytime I have a question or need to make a purchase.

Scenario: I wanted an iPhone 6, but refused to campout or wait in ridiculous lines.
This store is generally slept on (it’s a Sprint authorized retailer), so I decided to test my luck and see if I could score an iPhone 6 on release day. I’ve been to actual Sprint store’s (like the store on Howe), and it was an absolute catastrophe on iPhone launch day. It stated online that the store was to open at 10am; however, to my surprise the store opened at 9am for eager consumers such as myself. Upon entering the store (I have to mention that it was completely empty) I was warmly greeted by store staff and ushered over by Shontell. It was like music to my ears when Shontell told me that they had the iPhone 6 64GB Space Gray model in stock. I was the first customer of the day, so they were just as excited as me to unwrap the phone’s packaging. Shontell clearly explained the new Sprint plan for iPhone customers, and confirmed that I was eligible for an upgrade. To my delight, she informed me that they would buy my iPhone 5 for $ 233! I was able to use the $ 233 in-​store credit to purchase a Harmon Kardon Onyx Bluetooth speaker (this thing has amazing bass and clarity), a case for my phone, and a screen protector.
I’ve previously visited this store for repair on my old iPhone (they have an in-​house service and repair department), and the service was quick and efficient. I’m definitely pleased with the service that I received from Shontell and the other staff at this store!

Definitely the best customer service I have received in a while. The manager, Vision, greeted everyone as they came through the door and then remembered everyone’s names. He was efficient and helpful. I definitely recommend this store!

This place is the best! Vision, Ed, and Shontell are incredible. For once getting your phone fixed or replaced is a treat instead of a chore. If you have any issues they will absolutely steer you in the right direction. So happy they are down the road!

Bought a charger for my Iphone, It broke within a week of purchase. They said it was bent & refused to replace it! 43.00 wasted at the Craptacular Sprint store!!!

I can not rave enough about the downtown Sprint store. I went in today to replace my phone due to a cracked face for the 2^nd time. The manager opens the door for me and my bike, all the staff are always friendly and helpful, they do the research, and really listen to what the customer is saying so as to offer any suggestions or advice… especially today Edward suggests after my complaining about $ 80/​mo charges for 1 GB of data use…“how about the family plan?” Shontell helped me figure out a LESS expensive plan and is saving me at least $ 25/​mo, while Edward ordered my new phone. Honestly, it’s what keeps me w/​Sprint. Forget trying to call them, just take a nice walk or bike ride downtown and get the customer service you deserve! Thanks you guys! Keep up the good work. You are what keeps the customers, because the 800# is useless! ~ lisa

Hands down best cell phone store experience ever! They provide the best service ever, and actually want to help you get the best deal. Just save yourself the pain of other stores and join the framily. Thank you vision!!!

Love love love this store! The staff is so friendly, professional, polite! Last night I was in and out in 15 minutes. Thank you Edward! He evaluated the problem with my phone, recommended options for me, and WHAM! I was done, out of there and on my way home! Anytime I go to this location, the staff are friendly, helpful and treat me like a valued customer!

Mark, Vision the whole bunch OMG! What incredible service. I’ve never had someone like Mark (years old) completely turn me around and make me a fan of Sprint since I walked it hating Sprint. This is the place to go!

After struggling w/Sprint’s horribly user unfriendly website, I finally found a way to reserve my Note III and obtain the $ 100 web-​only deal by picking it up at the store.
Fortunately, I choose this location and was assisted by the manager, Vision. This is a preferred partner store, not directly operated by Sprint. When he (the manager) was initially unaware of the ability to receive the promotion this way, I started sensing that feeling of regret creep in.
Vision quickly took the reins, and proactively found the answer w/​o the need for me to have to further explain. This was not his or the partner store relationship at fault, this was a Sprint ‘lack of communicating the parameters of the promotion’ issue.
In lesser hand’s, I’d still be there trying to educate the the employee. Under Vision’s service, it was a non-​issue. I am not sure I would have been so lucky at a Sprint-​owned and operated store.
So what is the difference between a partner store and a Sprint-​owned store??? I can’t really say. The store says Sprint out front, inside, the employees wear Sprint uniforms…
Based on my experience today, and the previous numerous interactions I’ve had with AT&T & Verizon store employees, I’d have to say the level of service must be the biggest difference. I received excellent service today by Vision and his friendly staff. Indifference and incompetence were the common thread I was usually left holding.
One final thing definitely worth mentioning was the 10% off my monthly bill I received in addition to a waiver of the $ 38 activation fee. Why? Because Vision asked a number of questions to determine how I could save the most money. That is something I never would have received from signing up online and I’d guarantee I wouldn’t have obtained it elsewhere.
BOTTOM LINE: Any poor reviews keeping this store’s net Unilocal ratings down must have been pre-​Vision assuming management responsibilities. Look at the rating trends and be confident that this location and staff will provide you great service and save you money. Can’t beat that!

I know people who have had great experiences at this store being helped by Bill. Today I went in to see about getting my upgrade, and the store manager (not Bill) was rude and unprofessional.
I had called Sprint’s customer service line several days earlier to get some of my questions answered regarding the upgrade, but the information this manager told me in the store was different, so naturally, I was confused and told him what they’d told me over the phone. His response to my confusion was, «We do this all the time. We know what we’re doing.» He continued to be short with me and not helpful. Well, I have to deal with customer service all the time, too, and I know there’s better service out there so I’ll be going elsewhere!

–Will-​Bill the Krill was my customer service extraordinaire… he was 1 in a krillion
(as i called him… i think of Happy Feet 2 anytime i hear the name ‘will’ or ‘bill’ because that was the names of the 2 krill characters in the movie) (
)
–i was there to buy a Fancy shamancy Galaxy S3 with my Angelically Devilish 3 year old son –_​–
–Bill/​Will was super charismatic, helpful, and patient with me constantly being distracted by my 3 yr old and the bazillion things he wanted to touch and put in his mouth.
— My service was prompt and expedited
–My Super Sales Rep Bill/​Will wanted me to stick around so he could teach me all the nifty things mu awesome phone could do, but my small child had driven me to borderline insanity, so i declined, he reassured me i could come in at anytime and he or someone else would help me go over the ins and outs of my cool new device.
— since i know that some phone stores are allowed to give you free bonus merchandise i asked for a screen protector (a cheap but necessary doo-​dad) he informed me that they were out of the promo screen protector for my phone. ALAS, this resourceful young gentleman grabbed one for different device and made it work for my device… he rocks!
i had a good all around experience,.
However, i had gone in there once before and spoke with the manager, a stocky guy, i felt like he was less than enthused to be helping me (i made it clear i wasn’t purchasing the phone that day but would be back the following week after i got paid) I wanted to pick his brain for as much info as possible before spending $ 250 to upgrade to this phone and an additional $ 100 on the bill.
I like my sales reps to have some personality, get me excited about the product that I’m about to purchase from your store, i felt he was very monotone… i am by no means saying he was rude or negative, all i am saying is i would have liked to have seen more «Oomph» in his personality.

The staff there on a Sunday afternoon was fine… hubby had issues with his less-​than-​a-​year-​old Samsung Galaxy II S, and the tech guy seemed to make it better. However, the problem wasn’t really fixed, and then the dude wouldn’t give Hubby an new screen protector even though it was messed up during its time with the tech dude. No worries though, because Hubby called the store the next day, and they just ordered him a new phone, plus threw in a new screen protector. Way to follow thru and kick up the customer service, Sprint! Saved this review from being a 2 star and elevated it to a 4 star… way to go :)

Stopped in on 1÷1÷12 to transfer my numbers from my AT&T iPhone to my NEW Sprint iPhone. Brand new Sprint store that opened over the summer. Very spacious and white (everything is white is there). I came in with my bf who used to work for Sprint so he knows how to use the machine thing (don’t know what its called) to transfer my numbers over. There was only one person working that day and he was busy with another customer who was getting new service. We didn’t want to wait for him to finish up and the store was closing in 15 mins so we asked if we could just transfer my data over ourselves. Jonathan (sales guy) was super cool to let us use the machine. I will come baack for accessories :)
Thanks Jonathan!!!