Sprint Store By Wireless Lifestyle

This store is great! First of all, unlike other stores, there are enough people working to handle customers in a timely fashion. The associates, Dre and Keith in particular, are so helpful and will go above and beyond to help you. The promotions here are always awesome (no clue if that’s Sprint itself or this store) and the associates are very knowledgeable. I genuinely enjoyed myself inside the store and walked out with an amazing new phone.

I went in with the intention of just looking for a new phone and I came out feeling like I met a long lost cousin! From the minute I walked in I was greeted by Devon and asked what I needed help with. This was appreciated, because other Sprint stores in the area will have you put your name down and call you like 3 hours later! Ugh! However at this location, Devon and I talked about the phones and I decided on pre ordering the iPhone 6s Plus and he made the process a complete breeze! He was funny and so full of energy that I couldn’t help but match his. He is extremely professional but also knows how to relate and truly focuses on the needs of his customers. He was never pushy or dishonest, like some sales reps can be, he just patiently waited for ME to decide and just gave me bits of advice and answered all of my Q’s. I will be asking for him personally anytime I need help with my phone! I highly recommend you see him, he will not only help you, but he will also make sure you leave smiling! That’s a 2-​for-​1 in my book! :-)

After reading the reviews about the store on howe ave i decided to go to this one and I’m glad I did Dre the sales associate was coo nice and helped me get my s6 with the promotion i was offered by sprint. I recommend going to this store because of my experience yesterday and as the other sales associates are also very helpful and friendly as well i observed there interactions with other customers while I was being helped.

Absolutely horrible. First off to lock me into another 2 year contract, this location offered me 2 iPads for only an additional 10 dollars flat fee. Only after I signed the contract did they mention it was actually 10 dollars added to my bill each month. So a total of $ 240 at the end of two years. When online these iPads sell for $ 99 each. So we go to the store to return the iPads since they told us we had 14 days to return them. Once we got there, their tone completely changed. They literally said to me, «oh so what exactly brings you back.» Then they said they cannot refund us. Corporate, on the phone, apologized on behalf of the entire staff of this location. They offered me the 2 LG iPads FOR FREE to compensate for the errors of the staff of this location. Corporate, on the phone, demanded the managers ID number and the manager claimed, «oh if corporate needs it, they can look it up on their end.» So corporate, still on the phone with me, actually asked to speak to him directly, and he claimed, «I can’t take personal calls.» The staff actually began to snicker and play with random items and cords and were clearly not attentive. And whenever we asked for any information to higher managers we can contact the staff would tell us, «we don’t have to answer that» At the end of the situation, corporate apologized repetitively for this location and we got the iPads free of charge. Overall, do not go to this location. This isn’t the first time we’ve had issues with them. Originally they overcharged us for our phones when the walmart next door sold the same phones for 100 dollars cheaper. So they offered us $ 100 in credit that once again we had to call corporate for, which they had to divide into four different amounts since they claimed they couldn’t take off more then $ 25 off our bill per month. But that’s a whole different story. This location had horrible, unprofessional staff. I recommend any where but here. If I had the money I would just pay off our phones and go to Verizon or even metro at this point. And if I could give this review no stars, I would. Sorry for the long message, but this review is worth the read if you are considering going to this location.

This five rating is for the AMAZING Devon Thompson. Not only does he have a pleasant personality, he is great with customers, honest, competent and professional. He did a great job working through the difficult task of switching over my iPhone 5 to my husband’s phone line. He was very deligent about making me happy and getting our dilemma resolved and I gave him the biggest hug for being such a wonderful and caring person… and yes he was able to successfully switch the phone over after about several hours of troubleshooting.
I am referring all my friends and clients to Devon.
KJ

Had an update on my Samsung S5 that ended up frying my phone. Took it in and received wonderful assistance from Dustin and staff. Dustin did everything he could to help with fixing the phone, but I ended up needing to get a replacement since damage could not be reversed. Definitely recommend this location.

Devon is AMAZING at his job. He was completely short handed & transferred our phone to an S6 that another store was sloppy after we bought the phone & then said he didn’t even have it. We had to come all the way here & it was worth it! He helped us like it was no big deal. He also helped 3 other people while helping us! You guys better give him a raise! We waited like normal 30 min but still great service. We need more like him in this industry.

I drove here from Rancho because of all the good reviews. I must have came on an off day because the sales people were not as great as people say. I saw a sales person suck up to a newly married couple and then he walked them out the door. As soon as he closed the door on them he said «they won’t last» to my sales girl and they laughed together. The girl was giving me attitude because there was a waiting list for the phone I wanted and she was trying to convince me to switch from an iPhone to an android. It was just a mess. Not worth the drive. They can be nice but obviously they’re not genuine and it’s an act.

Horrible experience for my husband and I who were trying to go from Att to sprint. We were greeted by inexperienced staff … Who we were very patient with… After 3 hrs and the staff putting wrong info into the computer… 3 calls to their office … They said we were denied service??? It wasn’t our credit because you can put a deposit down if that’s the case. We were shocked that they wasted our time for there incompetents and error. When I got home I called the manager who could have cared less… I asked for a corporate number and he gave the wrong one… I asked for a supervisor and no one seemed to care or was able to help us! I guess I’ll stay with Att … Been with them for over 10 yrs. they have a recording on the phone that says Sprint values your time… They clearly didn’t value ours!

Outstanding customer service at this location. I never have to wait more than 10 minutes. My issues or questions are always answered clearly and professionally. Thank you Keith and the rest of the guys!

I’m not sure about other services but my friend had an issue with her cell. I dropped her off and found a spot in the shade to settle in. Less than 10 minutes later she was out, phone fixed and calling me to see where I was.

My girlfriend, our friend, and I went in to cash in on her upgrade and to bring my phone number from Verizon to Sprint. There were over 6 employees standing behind the customer service area, but NONE of them greeted us OR helped us. We left 5 minutes after realizing that every single one of the employees had no idea how to help us. We were better off doing it on our own online.

Although I absolutely HATE Sprint and am counting down the days till my contract ends I must say this store has done alright in dealing with the SEVERAL problems I have had. The techs are super nice and helpful. The staff was so so, I do recommend this place if you need tech support only.

Customer Service started out ok. But to take over 7 days to get my replacement phone is absolutely ridiculous. Then when I call, I ask — well when will it be in… Sir, there is no way for me to check or track your order. It could be on back order. So, how in the hell do they even know if they ordered the damn thing. So, just make note. If your phone dies — just make note it will take forever to get a new one. On top of that its a Samsung Galaxy 3 — Not even the damn 4. This damn thing should not be on back order. Just a bunch of bullshit. I was so, anti Iphone… But service and bullshit like this has me thinking twice. If my Iphone died. They would have replace it on the spot with Apple. Hummm. Remember service is everything. Sprint on El Camino does not have it. Or lack of training, etc. Or all of the above. The rip cord is about to be pulled… Sprint is starting to suck ass…

I switched from Verizon to Sprint about a year ago. And other than the reception, I couldn’t be happier. Although I don’t get reception EVERYWHERE, I have way more capabilities then I did at Verizon, such as being on the internet for as long as I want, for a cheaper price.
When I switched my service, I was there for two hours (which isn’t always the case) but I didn’t want to kill myself of impatience. David, who helped me switch over my service was very patient and helpful and didn’t act like he wanted to skip to the next customer, which is why I left the corporate store before even meeting with someone.
Most of the sales reps are very educated about their products, they can help you get whatever it is that suits what you are looking for. And some of their phones are super cheap, you just pay tax!
My phone had problems with its camera repeated amounts of times, and Brian, the guy that helped me in the repair department, got everything processed, explained what the issue was, and even have me a call when my phone was delivered to the store!
Everytime I go to pay a bill or get my phone fixed, I am always greeted by the sales reps and am helped almost immediately. One thing I have always noticed is that there is a manager there almost all the time, which is nice.

Can I just say, how amazing is Sprint customer service?! WoW!
I love that every time I walk into a Sprint store I am welcomed and helped immediately if possible. They are so attentive to my problems and so considerate when it comes to suggesting every single possible solution (several times even when I’m trying to make a decision). And not only are they just so super nice, they have such super awesome personalities! I rather enjoy coming in and chatting, despite the fact that I’m dealing with some rather unpleasant issues.
Tiffany and another guy helped me out this most recent visit, and they were spectacular. Tiffany was right there going over everything with me and even went the extra mile despite the fact that I left without actually solving my problem (I needed decision-​making time). She handed me a card with her name on it and suggested I give her a call if I had any other questions or if she could help me further. I am so impressed.
Now, if only Sprint itself was as amazing as their service representatives… I will most likely be leaving Sprint once my contract is up because I am so disappointed in their cell service provision (it’s slow, unreliable even in a huge city like Sacramento, and every time I have a problem, someone else with Verizon has zero difficulties). Clearly it’s time for me to move on. But I will miss their nice service reps. They’re awesome.

I have been to this Sprint store several times. Every time I go in there all very friendly. The Tech side is the reason why I’m writing this review and giving them ***** Stars! I have had issues with my Samsung galaxy 3, I cant remember the techs name, but he has been able to fix my phone and explain what was the issue and he has been very friendly.

Wonderful service from Shareen and Joe! I had a very complicated order today with multiple phones being transferred over, an iPad, etc., etc. They were both professional, patient, and thorough. I’d give 6 stars but you don’t have that option. Other members of the «team» would stop by and lend a hand too. I was really, really impressed and I’m an almost 50 female who doesn’t impress easy.

People are really nice here and they are helpful. The only complaint I have about this place is that it has NO SERVICE CENTER — as in if your phone acts up, they can’t do anything about it but to send you to another location that has technical support.

The Tale of the El Camino Sprint Store
Just like the other Unilocalers said, if you want super helpful service, really friendly staff, and dudes who try to open the door for customers every time they arrive and leave, come to this store. Even the repair guy will acknowledge your presence.
Until 48 hours ago, I had AT&T as my mobile carrier and a non-​smart phone from 2007. After my State-​issued Blackberry was recently taken away due to Gov. Brown’s decree to reduce mobiles for non-​senior level staff, I decided it was time for me to get my own smart phone.
So off I went to the El Camino Sprint store. They have this new «green» phone with a Droid OS (Replenish) that I wanted. I got there right when they opened at 9am, so I think that helped with the customer service. Without a bunch of folks waiting around, my Sprint man was able to answer my questions, look for all kinds of discounts for me, and add a few extra features.
The guys are so cool here, they just took it in stride when an elderly woman came in announcing that she needed 3 copies of a document made. We all looked at each other with a look of, «Okaaaaay,» but the other rep graciously made her the 3 copies she wanted. When she asked how much she owed them, he informed her she didn’t since she was at a phone store. She was a bit embarrassed, but the rep was sweet and tried to turn it into a phone sales opportunity. Too funny!
Another customer was there for some phone service and said he makes a point avoid the Howe Avenue Sprint store because of their sucky service. He now comes only to the El Camino store. He even bought a coffee for my rep because he loves the service so much.
I went back the next day to buy the protective phone case. It wasn’t ready for sale on my first visit because the Replenish is so new. In the meantime, I had already dropped my phone within 6 hours of possession. Aaaagh! I was hoping they could buff out the dent.
After looking at the damage, the repair guy came out and said, «I see here that your phone has been traumatized. Because the phone is so new, I don’t have a new casing for you, but as soon as it comes in, I will call you and have you come in for it.» I just expected them to smooth out the dent a bit, but in a week or so, it will be just like new!
I finished off my visit with a brief tutorial by my rep who synced up my Bluetooth, showed me how to download songs, and gave me basic tips on how to get around on my phone. Very cool. I also bought some additional accessories. I probably could have bought these accessories for much less on the internet, but the service is so good, I don’t care.
This was my best cell phone experience ever, and whoever is managing this store is doing an outstanding job.