Sutter Medical Group

I’m still a fan, and still have zero complaints about Dr. Eder, or Dr. Burke. Both wonderful providers.
I must rave about Heather. She is Dr. Eder’s «new» MA. Perhaps she’s been there for awhile and I’ve never had to deal with her in the past, but she is fantastic. She responds to messages in an extremely fast manor which awesome. She is also friendly which is nice. I mean who really wants to go to the doctor?!?
However, I recently saw Dr. Carter. As my PCP was out, and she was the only one available. Sure, she is knowledgeable, but I am as well. I can also use big medical terminology words like she can There is no middle ground with her, and ABSOLUTELY no reasoning. She has zero grey area. She sees things in black and white. She doesn’t value the patient.
She should really evaluate her career choice. Part of being a good and effective doctor is listening to the patient. AND the fact is patients know their bodies best.
Oh well. She isn’t my problem!

The worst experience I’ve ever had with a doctor’s office. Scheduling appointments for a minimum of 3 months out. Seriously?! I also had the hardest time getting their incompetent, cold staff to process my medical referral. Now they’re saying that although we were assigned to their office/​doctor, I can stay but my husband has to find another practitioner because they are no longer accepting new patients. Wtf?! But we were already assigned! We pay serious money for our health insurance. So ridiculous.
I asked to speak with the site supervisor, Lori, and was told she was unavailable although she was available to her rude and unhelpful staffer, Jose, while I was standing in the office trying to sort this out. Jose said she’d call me but never asked for my phone number. Wow. (You better believe I pointed that out too.)
We’ve been with Mercy, UCD and now Sutter. Not only is Sutter cold and impersonal (who wants to speak to call center staff with basically no scheduling slots in Utah when trying to make appts for their sick kids?), but this office is the WORST. I’ll make the trek to a more efficient office farther away. Convenience isn’t worth the hassle here. I’ll only trust my family’s care with competent people. This place is a disgrace. 0 stars.

The building is nice and clean.
The receptionists are okay — not very friendly but they get their job done. There is a sign that they keep updated, stating which doctors are in that day and the approximate wait time.
My appointment today was at 10:15, but I arrived at 10 (as they recommend you arrive 15 minutes early to fill out paperwork). The paperwork took me a few minutes to fill out and I was brought back soon after, around 10:10.
Dr. Eder is great — professional, welcoming, and knowledgable. She is friendly and always willing to assist you in any way possible. One of the best doctors! I’ve heard great things about the other doctors there as well. When Dr. Eder was on a leave, I had Dr. Burke, who was also great.
Dr. Eder’s assistant is Jamie, who is also wonderful — kind and helpful.
There is a lab right there, in the same building, so any lab work that you need can be done right after you appointment.
I arrived at 10 and was out by 10:50 — this included seeing the PA, Dr. Eder, and having all my lab work completed… Can’t complain about that! :)

Great staff!!! Great doctors!!! Lab in building!!! Great phlebotomists!!! My family of 8 sees doctor Grossman and we love her but the other physicians are great too. The often fit my kids in or find times after school on short notice for us. They recently moved because of structural integrity issues but are back on del paso road now. Sometimes there’s a wait but I’ve never experienced different at a doctors office. I’m happy and I’m not going anywhere. I’m an RN and I feel qualified to judge doctors because I do it for a living… I let them treat me and my family which should speak volumes. I’ve been going to Grossman since 2006 and I will continue.
The low ratings for a receptionist are ridiculous. I think they’re great but even if they weren’t I don’t go to see them I go to see the doctors

Going to the dr’s is not all that fun to begin with, but with staff that are just cold and insensitive, I had to get out of there and quick! The reason I chose this office was because it was conveniently located near my work. The Dr. that I met with was nice and informative, but the medical assistant, Heather… not so much. Everytime I go in this location, I always get stuck with her for some reason. She had this monotone voice and acted like patients were a nuisance, maybe she a bad day? Actually she was like that all 3 times I went here. The last straw was when I called to schedule an appointment, I told her that it was urgent but she was snappy and rude about the appointment date and pushed me off a couple weeks away. I understand if there’s none available, just say so instead of saying there’s nothing available this week then continue prying about every single detail of what I needed to be seen about. Needless to say, I waited til after work and decided to go to Med 7 Urgent Care instead. I will NOT be returning here.

One of my pet peeves is lab not being able to find a vein in my arm and take blood from it. More often that not, it is pulled from my hand. Let me tell you… IT BURNS LIKE NO OTHER! I don’t wish it upon anyone.
When I found out there was a lab closer to home, I was truly excited as I didn’t have to drive to downtown or Davis anymore. That’s not the best part. The ladies here are FABULOUS (LAB). Every time that I have gone, they have always been able to pull blood from my arm (less pain! YAY!!). They have talent and the 5* are for their entire staff. Thank you & to many more easy blood draws! =D

I have been going to this Family Practice for about 3 years now and I have always had a very pleasant experience. If you call to make an appointment for something urgent, they can usually squeeze you in that day.
I had my most recent appointment a couple of days ago and it was one of these last minute, have to see the doctor now, kind of things. They made me an appointment for that afternoon. When I got there, there were 2 ladies at reception helping patients and I was helped within two minutes from walking in the place. I was on my way to take a seat because, like most doctor’s offices, there is usually about a 5 – 10 minute wait. Only this time, my butt didn’t even touch the seat before my name was called and I was taken in to the room.
The waiting room is quite large and kid-​friendly and very clean. The patient rooms are also immaculately clean and they don’t make you sit in the room by yourself for 20 minutes before someone shows up. The physician’s assistants are really nice and very efficient!
I have seen both Dr. Duer and Dr. Cahn multiple times although I tend to make more appointments with Dr. Cahn because she is a female. They are both extremely nice and they actually take time with you. They will not leave the room if you still have questions or concerns to discuss.
All in all, I have never had a bad experience in this office and would highly recommend it.

The 1 star is not meant for the doctors because they have good doctors here. The star is meant for the lady who scheduled my appointment and I am very upset that I didn’t get her name. As far as I can remember there’s only 1 receptionist that schedules appointments there and she seemed pleasant. However, when I made my appointment recently, I don’t think I was speaking to the regular receptionist, because it just didn’t sound like her. The phone rang several times before this lady picked up. It was around 9 am when I called. So first thing in the morning she sounded bitter already. You can tell from a person’s voice when they hate their job. And this lady hated her job. The regular receptionist may have been away from her desk and someone (a nurse from the back? or another receptionist?) had to pick up the phone, but whoever it was, was the rudest person I have ever spoken to. If you’re going to man the phones, please apply your customer service! And if you hate your job, get out of there! Don’t take it out on paying patients!