T-Mobile

Anthony knows all there is to know about Apple products! He was called in especially to help me by Ron the store manager and he fixed my problem in record time. I can’t say enough about how wonderful this store was to me. Thank you!

Worse customer service ever. Their representative TONY almost ripped off my sister for $ 800. Good thing we went back and talk to the manager VICTOR. VICTOR even said when TONY summed it up, he was a little thrown off. Like seriously, and you didn’t stop him?! Bad management! Then VICTOR went home and we had to talk to a different manager, ROY. So much going on, uh. Anyways, wasted 4 hours here. Be careful, guys! Know what you want and what you’re doing or you’ll face what we have to go through. Stay away from TONY/​ANTHONY or what the fuck he wanna be known as.

After numerous recommendations from friends and the well publicized straight talk from CEO John Legere, I’ve been tempted to try T-​Mobile for years. When I finally did, I found this location constantly busy with plenty of clueless customers requiring hand-​holding and slowing everything down. I’d like to see a more efficient way to handle customers who have quick transactions rather than forcing them to wait for those who take forever – maybe an online reservation system like the Apple Store.
That being said, I would definitely compliment Christopher. He helped me tentatively set up new service last month, and officially switch today. I was very impressed with his courteous, cheerful, and professional service both times. Christopher kept checking back with me to let me know my progress in the long line and answered several specific questions for me while I was waiting. (I especially liked his pink shoelace «flair.» Very cute!)

Just figured out I was BS’d about what service I’d really be getting and was given false as well as paded information about actual plans and rates and now I can’t get a return call from Nancy G after leaving 6 messages over a three day period! Internet worse than Metro. PCS yet twice the amount.
RUN TO AT&T OR VERIZON AND AWAY FROM T-​MOBILE!!!

Stay away from this store, was loyal customer for two years. all the Sudden manager changed, the sale representative changed, with rude representative only thinking of ripping you of instead helping you out! Dont ever BUY a phone from here!
plus the net coverage is bad in Arden any way! so dont switch to T– mobile 1^st place!

This review is sweet but bitter because the customer service is horrible it stinks although I appreciate them trying to solve my problem at the amount of time that Travis made me wait was ridiculous so here is what happen I I go to the store they immediately take my name that first initial wait wasn’t that long then he had a gentleman named Tony help me he tried as best as he could but it didn’t work the problem was not solved then there was another issue of me wanting to exchange the phone cover for something else because I didn’t want it and there was a conversation back and forth about how when you purchase the phone it automatically comes with the manufacturer’s cover and I was telling him that that was the cover that came on the phone I didn’t take any other cover and put it on the phone which I admit I made a mistake about that but here’s the problem he said well would you like to talk to my manager I said yes so he asked me to have a seat he went and got the manager the manager came over started talking to me said hold on walked away and went and took care of another customer or should I say another 6 or 7 customers totally ignoring me I shook my hand at him to get his attention and he asked me to wait I waited and waited and waited to the point where I got upset I still up and called his name from across the store Travis then he came over and I had to tell him that I felt like I was being ignored he had the audacity to tell me that he was busy that’s where the bad customer service comes in I’m a customer just like everyone else for you to tell me that you can’t take care of my issue because you’re busy and you’re helping your customers that’s horrible customer service

I went there to get a problem with my phone checked out. I was told there was one other person in front of me. I started browsing accessories and 20 minutes later I noticed people being served who came in after me. On top of that, a few of the employees disappeared for several minutes out back while the line got longer. It shows a lack of organization/​teamwork and a lack of customer service. I ended up walking out in disgust. I went to the West Sac store off Jefferson and had the complete opposite experience.

Wow — if they think they’re not going to close a sale, good luck getting quality customer service. A dismissive hair flip perhaps, but no friggin help. (That’s how my question was responded to by an employee — really really rude). You just lost a commission and a customer.
P. S. I was about to purchase a phone OUTRIGHT (no payment plan — full price) but will not purchase it from this location. May opt to pay more online if customer service is better.

I recently changed from Verizon to t mobile. I went to the Howe Ave store and found expiring costumer service. The staff was knowledgeable and courteous. I have been back many times since my first visit and always treated like royalty. Keep up the good work!

Terrible customer service and rude. This one experience of getting my device exchanged just gets me to want to switch back to AT&T for their customer service. I bought the phone on eBay and you won’t take it? AT&T will still do that if the device is under manufacturers warranty, but you guys won’t do that? SMFH. Sone effort to win AT&T customers. Huge f***ing dissapointment in customer service. And teach that blonde to not speak with an arrogant condescending tone.

I went in to pay my bill this past thursday. I had a minor issue at the pay station. Not sure what happened but the amount on the screen was incorrect. Either way, I was able to complete the payment with an associate. In the midst of that, I ended up getting a new phone. Happy with the service. /​Did go back later that day b/​c I had an issue with my screen protector (that I said I would just put on at home after they offered) The store associate got the job done. I was ready to just return it. (I’m blaming the instructions on the package label). I can say I like this store. I was starting to lose my faith in brick and mortar T Mobile Stores. It has been renewed.

Stellar customer service. Shout out to Sipriano V. for making my visit quick and easy. He capably handled the loud, boorish customers ahead of me and got them out of the store without any fuss, That takes a special talent!