Talbots Store 165

This is a review of the Talbot’s Petite store in Fair Oaks. Walked in recently, first time to this store, after a very happy meeting with our financial consultant. Was ready to spend a lot of $ as a reward. But frankly because I was not born with a sense of style, was not what the typical woman shopping at Talbot’s would call well dressed. I belong to a minority race somewhat notorious for understatement. Still, not exactly looking like a pauper either. My hair was washed, face made up, clothes matching if not expensive. Even so, not good enough for the middle aged saleswoman at the counter to even LOOK UP and say HI. There was No other customer in the store! I walked all around and crossed the counter at least 4 times. I do NOT recommend going there. Rest assured I never will again. Too bad the woman was not wearing a name tag. Know the term Big Hat No Cattle? Well, appearances can be deceiving, and stupid Talbot Petite Fair Oaks retail woman who works on Fridays, you would be well served to learn that!!! Store manager, if u had any brains at all, you would fire this loser woman. Oh wow, reading other reviews maybe she IS the manager! So guess what, This complaint will have to go higher.

I never ever need to return to this store.
I was given a gift by someone and it was not my style. I truly appreciated the gift, it was a lovely gesture. I returned the gift and got a gift card.
So Jeremy and I decide to walk around the store and try and find me something to use the gift card on. Boy was I disappointed. The place has no sizes larger than xl. Well I’m a 2x presently and although I would like to lose some weight I shouldn’t be limited to such a small sizes.
What would make it so hard for them to put a little section in the corner of the store with sizes 2x and 3x which is all they carry anyways. I just think its rude.
This store caters to Asian clientele so there is plenty of petites. Have fun shopping I won’t be back. When I asked where the nearest Talbot was that carried plus size I was told Walnut Creek, 80 miles away. Seriously you suck. You deserve a zero star.

I love Talbots! We are lucky to have one in Sacramento. While it is a drive from my Davis home, I happily make the journey if I need something «just right» or if I want to take advantage of the, always, great sales! The great sales were the reason I hit the road last week. Can’t go wrong with 50% off already reduced items and an extra 5% off with my Talbot’s card. Not sure why I have not reviewed Talbots in the past but maybe I have just taken this fine department store for granted! Well, time to remedy that. My recent visit was made so nice by having outstanding sales people, Rachael and Dene, helping me with everything. What an awesome duo they are!!! I am not a shopper nor do I enjoy shopping. But new clothes we must have now and again. So spending a long shopping session with them both on two separate visits within the week resulted in some very nice, new summer clothes at great sale prices. Ok… I did buy a crisp, white, short sleeved summer shirt (non-iron…yay!!!) I could not resist which was «only» 40% off not 50% …but not complaining because I can wear this beauty all summer. Thank you Rachael and Dene for your patience and honest critiques during my shopping process. And thank you for helping me navigate the «red» phone so I could score more reduced tops not available at the Pavilions but available at another Talbot’s location (no shipping costs either… woo-​hoo).
Also want to give a shout out to Kristen who has been there a long time and has provided me with excellent customer service too whenever I have had the pleasure of working with her.
Thank you Ladies!
p. s. I did go to the Talbot’s online site and emailed a little «ditty» about you all! Hope Management takes note and let’s you know. And I called your Talbot’s store today too!

Easy returns. Great customer service. They will bend over backwards to find what you need even if it’s on clearance and in another store clear across the country. Plus sizes petite sizes regular sizes. Fantastic style and quality. On trend and classic wardrobe staples. Go there they are great!

Two stars because the classic clothes are good for work; customer service sucked.
I popped in needing a specific item. My hair dresser is in Pavilions and thought it’d be a good spot to grab a basic, white, buttoned down shirt. As other Unilocalers experienced, I did not feel welcome.
I walked around for 5 – 10 minutes and finally found a shirt, asked for directions to the dressing room, and then, finally, I was asked if I’d like some help. Meanwhile, I could hear people LAYING IT THICK to the other customers. I was kinda jealous.
One more gripe… At check-​out two customers were chatting with another. It was awkward and stilted — folks who hadn’t seen one another and may not be friends. The saleslady from behind the counter felt no hesitation in interrupting, asking, while they’re in mid sentence if she was finding her size 18 pants. It seemed so inappropriate. To hear it, the size 18 customer was SOOOO uncomfortable. The other woman tried to smooth it over, but it made me feel like we were given personal information about her without her permission.
I would not return. I felt like an interloper.

This customer service at shop #165 is a hit or miss, lately it’s been a total miss. I’ve been a Talbots customer for nearly 15 years and Shop#165 for just as long. I shop mostly online to avoid physically going into any Talbots store to avoid the lack of or downright poor customer service. Yesterday, I decided to venture into an actual storefront to try on the Talbots sizing of the season less wool suiting line (my favorite brand of suiting) and slimline sleeved work dresses before ordering.
But for Shop #165, how they disappointed me yesterday. An associate that worked there past me by 3 times without saying a peep. I didn’t know she worked there until I say her re-​racking clothes. The Mary Kay vendor was nicer and more knowledgable than the Talbots associates, she said hello as I walked past.
Anyway to get assistance, I had to physically seek out someone since I was never greeted. Than the gal that helped me in the dressing room brought all the wrong sizes to me, I only asked her for 2 pieces. Ugh! I don’t know if the service is lacking due to Talbots sales commission structure or what; who knows?!? But they need to just fix it!

If I was in mid 30s and caucasian maybe i’d shop here. I came into this store because I’ve never been around this shopping center. The moment I walked in (KEEP IN MIND IM 21 and HISPANIC). I was not asked how my day was or if I needed assistance. The employees had half ass smiles. I haven’t felt discriminated against in a while but dang coming into this store made me feel like crap!

Talbots is fantastic! Debbie is the BEST sales associate ever. She asks me what I’m looking for and brings clothes to me in the dressing room to try. She tells me what looks good and what doesn’t and makes suggestions. If they don’t have the size or color that I want, she finds it and ships it to me at no cost. I used to hate shopping but Debbie makes it such a pleasant experience that I look forward to going to Talbots — after I check to see if she’s working that day!

I was enticed by the 40% off markdown sign. What woman doesn’t love a sale? And the store sign included the word «Petites». Which is nice for me because I don’t always find classy clothing in smaller sizes. Usually only trendy clothes come in ultra small sizes (which I cannot fit into either), but they figure by the time you’re almost forty you must have gained 30 lbs. I’m fortunate enough to have for the most part maintained my weight, but it isn’t always easy finding fun clothes that also are professional and classy looking. Before I give a general analysis of this store, let’s dive into the positives.
Let me just start off with saying this store is impeccably clean, well lit, nicely stocked, and the customer service is amazing. The ladies working here greeted me so sweetly and genuinely the minute I was within their general working space. They didn’t crowd me or make me feel weird for browsing. I give the store manager credit for picking women of different ages and ethnicities. This shopping center mostly caters to upper white class women. Even I feel intimated to walk into this shopping center, and I’m about as white as they come. Its the unspoken feeling of «you don’t belong here» that makes you think twice about walking into one of these stores.
I tried to look as nice as possible, but on a hot summery day you start to feel yourself withering under the heat. It feels impossible to not feel and look a little worn out when you walk in the door. These ladies were very professional. They didn’t even bat an eye to my flip flops and Hard Rock café t-​shirt, sans make-​up, and my wash and go hair. I could pass as a Sac State student on days like this, but I really am way past my fresh out high school days. I’m surprised that places like the Pavillions and Loehman’s plaza don’t try to appeal to the educated young woman crowd even though the college is less than a mile away. Instead it feels like the clothing stores in this area are specific to the needs of just the most affluent customers. I simply wasn’t in the mood to «dress up» just to come shopping in this ultra posh shopping center. Or what once was. Almost every business here is pushing sales and there’s a general desperation in the air to get customers to come into the door.
I enjoyed how this store is so huge!!! It feels like it goes on and on. I think its the size of three regular size boutiques combined into one. But it also has plenty of room to move about. You’re not overwhelmed with racks and racks stacked up against each other. They are neatly hung in a format that the eye has plenty of room to rest before examining the next article of clothing.
Now, I must give my honest opinion about the actual product. *Sigh. I wanted to love this place. I really, really did. But I got to say the previous reviewer was right on the money. These clothes are well made, have a classy conservative look. But they lack inspiration. I’m nearly 40, and I still don’t want to wear these clothes. Its so sad to me because this is a store that has so much potential but is missing their core audience. I can’t decide what makes it unremarkable. The only way I can describe it is completely safe clothing. Everything else there meets or exceeds my expectations except the product.
When I think of classy clothing, I tend to think of Jackie O. or Michelle Obama as my hallmarks of fashion. The clothing of this store misses the mark. I’m not failing them, but I can’t see any reason to return. If you’re looking for work clothes than I suppose this will do just fine, but its not clothes that fit the type of woman I’m trying to exemplify to others: a strong, beautiful woman who is tasteful yet willing to take some risks with fashion.

Talbots clothes are always classic and well made, and I have enjoyed shopping here in the past. The last 6 months I’ve found that a woman I believe is the manager to be very snotty. i was walking around with an armful of clothes and she walked right past me several times to talk to another shopper. I had to stop in front of her and ask her to start a dressing room. She asked several others in rooms if she could get other sizes, never said a word to me, and just said «are you done?» when i was walking out of my room. The young girls at the register are sweet. But it was a bit like being in the Pretty Woman movie. I wasn’t dressed shabbily nor behaving badly and i made a decent sized purchase. I think i would drive out of my way to the Roseviille store next time. The clothes cost too much money to settle for being treated this way.

I actually like some of the stuff they sell here. It is a little «older», but they have some nice classic pieces that for me are especially good for work. Their clothes are well made and they are pricey, but you do get a little more for your money. I mostly just shop their sales and get stuff really discounted.
There is one problem with this place. It seems like the well-​to-​do homemaker moms that shop there are the same people working there. They seem lazy and snobby and not terribly helpful or interested in working. I don’t feel like any of them have worked a real day in their lives. If the staff were more friendly and helpful and less fake, it would get four stars, easy. Maybe even five.

I first walked into a Talbots about 10 years ago when I was 20 years-​old and thought it’d be a better fit for me once I hit 30. Well, I’m 30 now and Talbots might work for me when I’m 40.
I was on a mission to find a conservative suit and visited the Talbots at Pavillions over the weekend. The store was neat and well-​organized. Unfortunately, they didn’t have much by way of suits. The sales lady said «they» just don’t send this particular store many suits and encouraged me to shop online. She was friendly, but not that helpful. She wasn’t able to give me any recommendations on specific suits that might look good on me and just told me to browse online.
I’ll be back in 10 years (maybe).