The UPS Store

This fuckin store sucks, the older dirty blond lady is a fuckin rude bitch that needs to learn how to speak to a grown man with RESPECT! I don’t know how she got that job, but she should be working at the laundry mat folding clothes!

Fantastic customer service! It was about 5:50 p.m. when I arrived to UPS and didn’t realize that the store was about to close. The person working helped me to find and box and provided me with tape. She was really kind and helpful. I had no problem at all.
The parking lot is a tab bit small but I’m sure UPS did not make that decision. Overall, I had a great experience! It took a total of 10 minutes to to box, tape and ship.

I sent out a package from this location on April 2^nd and was told if I paid extra the package would arrive on Tuesday April 5^th, packaged arrived on Thursday April 7^th. I will never visit this location again.

Very unhappy with this location. Attempted to go there three times this past week and they were not open during the posted business hours. They seem to open late and close early when they feel like it. Unfortunately this lead to us being unable to pick up a special Christmas gift for our son.

Anybody who believes that the private sector can always do things more efficiently than the public one has never tried and compared this place to the post office for shipping. A complete fail at an inflated price.

A few great employees (Connie) and some others, not so much. Learn to smile?
Decided to return a product utilizing their services only to find that I would have been able to save some $ after the transaction had already gone through. Would have been great if the associate working, were to inform me of the possible savings prior to performing the transaction. (Kind of an inconvenience).
I’ll be hesitant of future shipments being brought to this location. But anyway, thanks for the late tip.

They are supposed to have a notary available during their open hours, but a few times I’ve stopped in and that was not the case.

This place is great. Very convenient. I mostly use them for returning stuff I bought online. I print my shipping label at home and then run my package down to the UPS store. I’m usually out of packing tape at home but it’s no problem because they are willing to tape it all up for me for free. The people who work there are nice too.
Another perk is they will take any clean bubble wrap or styrofoam peanuts I end up with and re use them.

They lost 2 of my packages. one a kindle the other a galaxy phone…400.00.in worth. the gal at counter also forgot put postage on another package and it was returned. thevothers still lost never got to destination. when I left i turned around packages still on counter., im very suspicious she stole them cause everytime I call she says she busy with customers and is not respondsible. she wouldnt even look to see if packages were left there. no attempt was made to help me locate them. gal was alone Iin store watching me leave. she didnt want me put return address on one I had argue with her to do it…
This happen april 2014.
I didnt see the regular two girls there and havent been able to talk to the manager yet… as she is only onevthere controlling phone

There used to be a small independently owned mail box, copy, fax, and notary business near my home. When the owner retired and the business closed, that left me looking for somewhere else to go to meet some of those needs. I feel lucky that the there is this UPS Store not far away.
Every time I have come here, for whatever service, I have been helped graciously. I really appreciate their good efforts to make my life easier.
It is listed as being in Curtis Park, but I think of it more as Land Park because it is so near to there.

I’ve been here a few times because they are so close to my work and they are always very helpful in all my shipping needs.
The prices are reasonable and unlike some other locations, they don’t seem to be running short on certain shipping supplies.
The one thing I can’t stand about the location is the parking lot. It’s very tiny, and if there are no spaces free it’s tough to get back out and get a decent street space, but everything else is pretty nice about this store.

I signed a contract for mailbox service over a week ago and have yet to receive a key for either the mailbox or the night key for the front door. The excuse I was given is that the manager tried to get a key made at two places but was unsuccessful. I have some questions: 1) If a new key needs to be made does that that mean the original key was lost or not turned in? 2) Has my box been re-​keyed so as to guarantee security of my mail? 3) I was told I have to pay a non-​refundable fee of $ 10.00 for a night key and that other stores charge $ 50.00 deposit and the entire amount is refunded. If I pay $ 50.00 up front can I get the whole amount back when I terminate service? 4) The manager only works Mon-​Thurs– even if they have failed to have key made for their customers. Is this adequate service, let alone good service?
Update: They signed me up for an email service that lets me know when my packages arrive and I just found out today that my key is ready. I am raising my review from 2 to 3 stars. Stay tuned…

DO NOT USE THIS STORE!!!
I shipped a Kindle from here before and it never left the location. 2 weeks after I dropped off the Kindle, unauthorized purchases were made on my Kindle account… hmm how can that be?! Unless, of course someone STOLE the Kindle and it was never shipped!
BEWARE of the THIEVES working here!!!

My grandmother went here to ship a package containing $ 150 worth of gift cards to Kansas City. The young girl helping her knew that was what she was shipping. A few days later when the package arrived at my Aunts in KC, it was empty. Apparently those gift cards had been used the same day they were shipped a few miles away in Elk Grove. Although UPS automatically insures $ 100 my grandparents are still out $ 50 worth of gift cards and the $ 15 it took to ship. What a shameful thing to do taking advantage of the elderly. Beware of this UPS location, thieves work here.

I agree 100% with Jason M.‘s review.
The employees really go out of their way to be helpful in packing things carefully… I think it’s because they feel badly that they are about to charge you a ton of money.

UPS Stores are independently owned with pricing controlled by UPS corporate. This means that the store has limited control over what they charge.
The Pros:
— Convenience
— Friendly staff
— Locally-​owned
— Shorter wait than the Post Office
The Cons:
— Small box shipping will cost more than the Post Office
— Packaging supplies are overpriced, but you’re paying for convenience
My recommendations:
— Pack your box at home with your own supplies
— Any package over 10 lbs. ships for less through UPS (versus USPS) due to the free insurance (up to $ 100) and easy online tracking
— Use USPS for small items, regular mail, and non-​breakables
The staff at the Freeport location is friendly, helpful, and wants to deliver the best service possible. I am not an employee, but ship hundreds of pounds of goods yearly from this location.
Other services at this location:
— LiveScan
— Post boxes with 24-​hour access
— Faxing (costly, $ 2 for the first page; $ 1 per each addl. page)
— Packing supplies (more costly than U-​Haul, Costco, etc.)
— Copying (.10c for B/​W)

This is the UPS store I frequent the most.
Honestly, you know what I like about it?
Just throw the package on the counter and get the F out without 80 questions. You don’t have to say a word. Well, I always say one word.
«Bye!»
And then there are delicious ice creams to be had next door at whatever-​that-​place-​called. That’s right! Bitches get things done! (SNL reference)