Thompson’s S&S Collision Repair

Again to no fail. Yesterday me n Deanna take the car in. Rental is ready as promised. I come home and Ron calls me with a even better estimate. Id like to give a Special shout out to Emily who is one of the girls at the front desk. Shes amazing very patient kind all the above and as always we leave smiling. We will post pics when we pick up our vehicle

our family has used Thompson’s exclusively since moving here in 1987 and have always been Extremely satisfied with their work. They are a family owned business and it shows in every area of their business. People are friendly and helpful. Ron and Roy are the best and they know their trade. They work with you and are your advocate in dealing with insurance. So refreshing in these days of big company’s in the collision repair industry. You’re a person not a commission check. Never a hesitation when we need them. Thanks to all of you at Thompson’s.

I am going to start off by saying if you are a person who appreciates excellent customer service, look no further. My Nissan has been serviced here twice and I would not go anywhere else. They are attentive to each customer, they strive for excellence, they are transparent and keep you informed. They are never too busy to communicate with you. Recently, I had a problem with my Rental insurance and Hailey made some phone calls and made everything right. I was amazed. They detailed my car, the work done was made my car look like new, they even fixed my emblem which was not part of the deal. Hailey even went as far as opening my door for me because I had a large car seat in my hands. Thanks Thompsons. I was not endorsed to write this review. They really are great!

Since my previous review was based solely on customer service, I feel it appropriate to revise my previous comments. Today I received a phone call from Ron Thompson, owner of this shop. He apologized for the situation which led to my previous review and worked very hard to correct the problem. Apparently there is some issue with their email server which causes difficulty in sending emails. In any case, Mr. Thompson took the time to make contact with me and make sure that I received the estimate that I previously had not. He took the time to answer any questions I had about the repair process and was quite knowledgeable about what was likely necessary to repair my vehicle. Although he had not seen it, he was quite accurate which, to me, speaks to his knowledge in the subject. I also find it of note to mention that I asked a friend of mine for her opinion on this shop (she’s an insurance adjuster) and her comment was, «They do good work and they’re honest.» I also find it important to note that Mr. Thompson never asked me to revise this comment.

I rear ended someone and my fender moved back so I was unable to open the driver side door. I texted Ron and he got me in on the same day! Only took 15 minutes & he was able to get my door to open again! Super awesome guy! Super fast! Definitely recommend!

My mom was involved in a non-​fault accident the week before Christmas. As per my husbands request, we had it towed directly to Thompson’s S&S. My husband is in the car business and knows who’s who in the zoo in regards to local body shops. He knew we’d be in good hands at S&S. Needless to say, they are amazing! Jana at the front desk is so helpful and compassionate. Also, Nathan has treated my mom with amazing courtesy and care. Thank you for your awesome service! You definitely lived up to the great recommendation!

The ONLY and BEST place to take your car! Ron, Emily & Jana at Thompson S&S took care of us like we were family! Not only did they make my car look like it was a brand new vehicle (better then when I dropped it off), they also treated us like we were part of the family which speaks volumes!!! The customer service we received was nothing less then A+++. I would recommend this shop to anyone in the Sacramento region. You will NOT be disappointed!!! If I could give 10 stars I would! Always, Emily and Ed Winchell!

Came here to get pictures taken of my new ride for my insurance company. Staff is super friendly and down to earth. Everything took less than 20 min. I even got a $ 10 GC to Dutch Bros for checking in. SCORE!!!

I have taken both of my cars here for repair and the experience could not have been better. Both repairs came out «PERFECT». Ron, the owner is all about customer satisfaction. I would highly suggest this body shop. Professional all the way.

I actually found this place by looking on Unilocal and I’m glad I did. I was surprised to see that there are people like Ron that actually still care about outstanding customer satisfaction. I took my car in because I’m attracted to curbs and this one in particular unfortunately ruined the side of my car. Ron gave me a free estimate and because of the damage, I had to call my insurance company. I dropped the car off and it was done in about 3 weeks. I think that if there weren’t any set backs with my insurance company (yeay, progressive -.-) and getting the parts they ordered from a second source, it would have been done sooner. For the inconvenience, Ron gave me a discount on my deductible, had one of this friends fix a little dent on my door for FREE (someone had slammed their door into mine and I was left with a quarter sized dent on the seam of my door) AND had one of his guys deliver my car back to my place! How awesome is that?! Plus, his personality was very friendly, welcoming and professional. (Same goes for all of his staff.) What more can you ask for? I definitely recommend this shop if you want to get excellent service!

I was referred to Thompson’s by Mercury Insurance, they had a wonderful adjuster there named Haley. She was so helpful and very informative. I brought my car in too late in the day for her to go over the damages, but she assured me that she would put my car in first thing in the morning. She called the next day to tell me when exactly I would have my car back. I was so pleased with how nice my car looked when I got it back! I also love their warranty that it came with. Thank you Thompson’s!

First off, Ron, the owner, was so nice to me. I was pretty dumb in what I did, but while in the Dutch Brother’s parking lot which is in a shared lot, I gassed it accidentally and got stuck in the cement planter. OOPS! Ron and team came to the rescue and got me out. I guess I was in the right place at the right time or someone was watching over me, because if I had been anywhere else, I wouldn’t have even known what to do. Their patience and generosity will definitely be remembered by me. If I ever need body work done, I know where to go now. It’s rare to find such nice, helpful people in the world today.

I want to thank Ron for awesome work he did on my truck. Long story short after owning my truck for 2 weeks a tree fell on the roof. After insurance adjuster came out to my house I immediately brought truck to there facility. Greeted by friendly faces and given a brief run down on how work would be performed and turn around time I was at ease. I didn’t have a ride home so they had given me one home in there shuttle. Talk about excellent service! !!! They kept to there word and truck was done in time. I showed up to pick it up and it was like new again except the washed it and vacuumed inside as well as polish the rest of truck. I would recommend anyone in need of autobody services to this place. 5 stars all the way. Thanks again Ron and staff for taking good car of me.

Thank you Ron for buying my coffee this morning at Dutch Bros. He paid for everyone’s coffee for the next hour

I took my car into Thompsons as someone had hit me in a parking lot. When I took it in for the estimate, I met with Ron and he was great. I knew going into it that I was planning on selling my car this year and I shared that with Ron. He suggested to pay the deductible, buff out the scratches and use the cash towards a new car. While I was at work Ron buffed out my scratches and cleared up the fogginess in my headlights for free! Although I didnt have to have any body work done the level of customer service I received was superb! Fingers crossed I will not need body work on my new car, but if I do I will certainly be back and I will also be referring anyone I know. Thanks again!

My car got hit while someone was trying to back up at the parking lot so I was referred to Thompson’s & brought my car in to get a quote. Ron did the inspection, explained the whole process & gave me a very reasonable price. He ordered the parts right away and the very next day at 8:15am he personally came to my workplace to pick up my car. He had it delivered back to me all fixed & washed by the time I was ready to clock out for the day.
On top of that, I had a tiny but obvious 1inch dent on one of my passenger seat doors and he was nice enough to also get that fixed by a third party paintless dent remover (DentWorks) at the same time!
Customer service is A++ for caring about my convenience & for the great job. The front desk ladies Emily & Caroline were very accommodating too. Thank you Ron, Heather & the rest of your team! I really appreciate it.

I had my car brought here based on the fact it was approved by my insurance. I’m more than satisfied with the service. My car had to be towed in after an accident so I was already stressed. I was unable to go in with my car so I came in the next day to discuss my car. Jeff was great. We checked the car out, he told me what to expect on time, explained the the process & told me when he’d let me know about the estimate. Later he called just when he said about estimate. A week later he updated me just as he said he would about the progress. It was a little ahead of schedule. Within a couple more days he called with the news my car was ready. It was great that the repair of my car was not a stressful situation. My car looks great. They did a wonderful job blending the paint. I’d recommend any of my friends to go here.

My Thompson’s experience was an A+ from start to finish. When my parked car was hit, I wasn’t sure where to turn. I had been referred to Thompson’s from a friend and I would definitely use them again for collision repair. The shop was beautiful and I really appreciated that they have rental cars on site to choose from. I was able to drop my car off and leave with my rental which really made the whole process that much better for me. My car is a good as new, so thank you!

Sadly, I seem to have more experience with auto body shops than I would prefer. That being said, I was blown away that Thompsons S&S actually delivered exactly what/​when they said they would. I’m used to waiting WEEKS longer for completion, and in the end, not getting a finished product from other shops in the area. Not the case here! My vehicle looks great, AND… drumroll… it was done ON TIME!
I was referred to Thompson’s by a friend of mine, and it was definitely worth it. This was a job through insurance and I barely had to do anything. They handled the paperwork, talked to the company, and basically just told me when to pick up the car.
The communication and customer service are what I would expect from a local business. Great. My own business thrives on expectations and communication, so it is very important to me. I felt informed through each step of the process, and I was given an accurate and realistic expectation.
While I hope I never have to see them again for body work… there is no where else I would go when I need it! Great job guys!

I have used this repair shop on two occasions, following encounters with «special» people on the road.
The shop is large and professionally staffed, capable of doing any work you may need. The owner is well connected and can provide you with the best service for the best price. He was able to instantly offer a better deal than a competitor based off his ability to get parts cheaper.
I don’t have the time or inclination to dilly dally about and experiment with unknown factors when I need my vehicle repaired; I’m relying on this place for my repair needs, which hopefully won’t be anytime soon.