Tuxedo Den

These guys know what they are doing. I needed tux on short timing 2 days before my brother wedding. Everything fit perfectly & good price. Selection is pretty good to. Staff spent good time helping me. Will be going to them in the future for friend n family weddings

They lied about their store hours. The website said they were open until 8; however, upon calling I learned that they close at 7. That one hour made a HUGE difference and caused me to have to change my schedule to accommodate them. If it was not for the fact that this is a group event and the tux has already been paid for, I would go somewhere where they practice a code of ethics and are transparent: especially with their store hours!
Thank you for your «reprimand,» and by the way, I did call to make sure the website was accurate and I was not offered any accommodations when I explained my situation to the woman who answered the phone. And yes, the website PREVARICATED. Do not try and patronize or minimize my comment.

I am getting married in September and my fiancé and I visited this location for his suit. Great price and excellent customer service. The associate Damien spent an exceptional amount of time with us detailing all of the specifics of suit rentals and gave us great ideas for accessorizing. I appreciated his attention to making sure everything on our contract was correct. I will now make sure and use tuxedo den as my go to for special occasions! I have not finalized my visit/​service with them but I am confident in the outcome

The have a decent selection & the people were nice, but that’s where the compliments end. This is the most unorganized place I’ve dealt with in a very, very long time. The whole process was a complete nightmare.
We had several appointments, but apparently they overbooked because we could never get anyone’s undivided attention. They are hard to communicate with and don’t respond to their customers’ needs. Plus watch out for hidden costs. They have little inventory to actually look at, as well. Ordering the tuxes for our wedding was terrible and frustrating. I just loved the specific tuxes enough to deal with it.
Apparently after we ordered the tuxes, actually getting them was a nightmare. Luckily I was not party to those situations in the days before the wedding, and the guys fixed it as best they could. But, if you want good quality service or to get what you ordered, don’t go here.

Not such a great experience here! The entire wedding party had sizing issues with their tuxedos! Ridiculous errors in sizing. So much so that it is too involved in explaining all of the issues here. But let’s just say, my husband had to have me safety pin him up so he could wear his tuxedo! Even the father of the groom (my father in law) was given the wrong color tie and when we called just hours before the ceremony when it was figured out, their computer even had a different tie than what he got and what it was supposed to be. He had to have wedding pictures taken with the wrong tie! The associate I talked to offered and followed through with actually picking up a tie that was at least the same color as the rest of the wedding party (but not the exact one he was supposed to have), from another store location than the one he worked at and drove it out to the wedding venue for us. Too late for pictures before the wedding but in time for the ceremony itself. So some pictures will end up having him in a different tie and some taken during/​after the wedding will be same color (different pattern) as the rest of the wedding party. Thus, the two stars instead of one being because the associate did try to remedy the tie scenario. No refunds or price adjustments were offered for this major mess up. Unbelievable! This was someone’s wedding… not a prom. General manager won’t even return our calls. Would have been nice to be acknowledged and have them take responsibility for making a mess of the men’s tuxedo fit and tie mishap. Won’t be renting from them again.

I had a horrible experience with this business. First of all I found them on a sight called
that boasts the service of having a pre-​fitting for grooms tuxedos. This means that you come in and get measured, set a date and you can be sure the tux fits just right as opposed to receiving it a few days before the wedding. I thought this was great and located the store closest to me which is about 50 miles away. I went with my husband-​to-​be and got fitted. A pre-​fitting date was setup for 3 weeks later. Something told me to call before taking the drive there so I called the morning of the fitting to be told that they don’t do pre-​fittings, they are aware the website is misleading, and there was nothing on the books for my fiancé.
The next issue was that, contrary to the website, the stores are not linked. Though I confirmed when I get all of the initial logistics done, I received a call from a groomsman who went to the Tuxedo Den in San Jose to be fitted to be told that they are not in any way related and all they could do was take courtesy measurements. That would be ok except that if there is only a Sacramento location and the groomsmen live in Palo Alto, San Jose and Hayward all more than 75 miles from the store. This poses a problem because 1) I’m less than 60 days from the wedding 2) the nice mandarin collar tuxedo we chose (pictured in a review below) is not carried by any other tuxedo provider and the only place besides an internet company with no storefront. I rolled with the punches and pushed forward. The next issue is that groomsmen found it hard to even reach someone at the store to turn in measurements! Next came the issue of fitting. The wedding was on a Saturday. All of the suits came in on a Friday (I had been told they would be in 3 days before but that didn’t happen. Due to fitting challenges they did send extra jackets to ensure they all fit. Unfortunately there were many different sizes of everything and vests were oversized and a host of other issues but we made it work. They had promised to send additional jackets that fit correctly and did not. My son’s suit pants had no hem, my now husband’s wants were to big they were almost falling off (there were no belt loops). Overall both I and my wedding party were easygoing and made it work but I would NEVER EVER deal with this company for such and important event. I was working with the regional manager Jillian to get all of the wrinkles worked out and I did feel like she was trying hard to make things go smoothly for me but their processes appear to not be efficient or effective.
The only positive in the situation was Damian whom I felt gave great customer service, worked hard, kept his word with regard to follow-​up and really tried to over compensate for the ineptness of the runnings of the business.

Ask for Jose. He helped my husband with a last minute suit rental for a wedding he was a groomsman in. He made the whole process go smoothly even though it was very busy in there and took the time out to be very nice to our 2 year old who was running all over the store.

Absolutely horrible! Do not rent from them! I rented 12 tuxes for my wedding and we used Tuxedo Den in the Sears off Arden Way. We noticed on the confirmation different prices we asked Jacob about the pricing difference and he assured us on three different occasions not to worry all the guys will be charged the correct price and it is just a computer glitch. When three of my guys were overcharged I called and spoke to Jacob he brushed me off twice so I got copies of the receipts that were overcharged and called again. After being put on hold for five minutes and when the other employed working tried to brush me off again I made it very clear I was going to speak to Jacob. He got on the phone and very irritatedly said to send in the three men and he would take care of the problem.
When my husband and I went into the store it took two hours to get him fitted.
Upon pick up of the tuxes we come to find out that my fathers tux was sent to the wrong location. Jacob again got on the phone and proceeded to tell me it was my fathers fault and he called the wrong number. I assured Jacob my father called the correct number because I have a picture of his card with the Arden number on it and my dad told me it was strange that a tuxedo den would be in a Sears. After a frustrating discussion Jacob assured me that my fathers tux would be at the store Friday morning. My officiant would be there in the morning to pick it up. Luckily the tux was there however when my father opened the bag he did not have shoes. This was a terrible experience and I would recommend that no one uses Tuxedo Den in the Sears off of Arden for any occasion.

Horrible experience I will never go back Jacob is beyond rude to my entire family. I will be going to men’s warehouse from now on!

Our experience started out great — Alexis was the only on there on a busy Monday night during prom season but she handled the rush of customers like a pro. The horror started when we ordered my son’s vest and bowtie a week later after we found out what color his date was going to wear. Someone else helped us and he didn’t seem like he knew what he was doing. He kept asking questions of the other employee and couldn’t print me an order confirmation. Not feeling confident, I called the next day to confirm everything was ordered correctly. I was assured over the phone everything was fine. When we came in Friday to pick up our tux, there was no vest, no bowtie, just a jacket and the WRONG style of pants, (even though it was very clear on the order). The first two people who were helping my son just blew him off when he said that his tux didn’t fit right. Finally we got someone to stop for a minute to help us. They assured us the correct vest and bowtie would be in on Saturday (the day of my son’s prom). When we came back on Saturday we were then told the color we picked was special order and unavailable! The day of prom!
Jacob who works there is beyond rude, both to his fellow co-​workers and the customers in line. He has zero customer service skills. The only bright spot was Alexis, who has bent over backwards for us trying to fix the mess we are in.
We have 4 kids. We will not be returning to the Tuxedo Den for any occasion, prom, wedding or otherwise and I am letting all of my friends and family know. For the prices you pay, you should get what you order and not get attitude.

BEWARE!!! Dishonest business practices. There is the old saying…“if you don’t have something good to say don’t say it at all”. I have always believed this and that is why I have never bothered giving a business a bad review. I have only reviewed when I have been truly satisfied with really good businesses. Until now!
I bought many bowties for my nephew for Christmas. Unfortunately it was not the type that he preferred. I had to drive two hours to return the ties that to my surprise were not returnable. Why were they not returnable? I wouldn’t know!!! The receipt does not state all sales are final or were they sold at clearance prices so I was very surprised when I heard this excuse. Honest businesses honor their sales receipt!
Bottom line. If you would like a honest and professional business please do not give them your trusted money.

This review is way overdue. In 2013, my fiancé and I visited Tuxedo Den to get tuxedos for myself and the groomsmen in my wedding. I received excellent service from the staff (Kameron and Ranjeet). They worked with us to find the right colors and style. I have wide feet so they were able to get me very wide shoes that fit well. Shortly before the wedding, I realized the suit jacket was a bit wide on me. They quickly moved one of the buttons to tailor the jacket to my shape. Overall, good service.

12 shades of grey!!! Worst tuxedo rental experience of my life. I’ve been in at least 10 weddings, and this was hands down the worst tuxedo rental experience ever. None of the tuxedos fit correctly. One of the grooms men’s jacket/​vest was so small he couldn’t button it. The vest were supposed to be black, but instead they ranged from a deep black to an off grey. Additonally, many of the jackets were so worn that you could clearly see matting through the lapels. If you’re looking for a classy look with well maintained tuxedos STAY AWAY FROM HERE.

We’ve gone here the last two years for prom. Friendly customer service, decent prices and one-​stop shopping. Nice to get shoes, cuff links and the enture suit in one location. I recommend going in as early for your suit prior to occasion as possible, as near prom they get very crowded and there’s no where to sit. We went two weeks in advance and it was still a 2 hour wait. The selection is limited to the basics/​sort of generic looks, but decent options that my sons was happy with.

Service during fitting was ok, but the horror started when we went to pick up our Tuxedos.
We were requested to pick up our tux between 4 to 6 and upon arrival, there was a huge mob waiting to pick up their tux… we were there just shy of 3 hours… and we were in the pick up only waiting list! After all that, Both my son’s received the wrong type of shoes… Thank god it was the right size.
One of my son received a shirt that was way too big… it was horrible. Place was totally disorganized and we will never go back.

5 days before my sons prom and Tuxedo Den got him looking AWSOME! Staff are very helpful but then they also like to say” would you like to upgrade your jacket to this style or upgrade your pants” lol by the time we checked out it was $ 230. But all is GOOD! they will help you find what you need even if they have to call their 2^nd location.
This is located on the 2^nd floor of Sears near the salon and eyewear

My bf and I came here last minute for his tuxedo for ball. We were helped instantly and were in and out for less than 40 minutes! The lady who helped was very kind and friendly, she made it very easy since I am an indecisive person. (My bf let me make all the choices). Compared to men’s warehouse, the price for his tux was cheap even with the late fee.

Runaways Stage Productions rented tuxes for our production of ‘Mel Brooks’ Young Frankenstein’ for the «Puttin’ on the Ritz» number. Any fan of the film knows that this number is a highlight, so we HAD to look sharp! Ranjeet was so nice and the entire staff was ready for us when we got there. The cast worked their butts off getting the tap number right, and the tuxes added to the glamour of the number. Each night the audience vociferously expressed their delight and Tuxedo Den’s clothes was a big part of what made the number A HIT!
Ranjeet was so professional, I took her card and later followed up w/​her re: My Big Gay Wedding. When I came back for fittings, w/​my fiancé and Pew Posse, her congratulations was sincere and enthusiastic. She gave us the same level of professional care as before. We were loud; some of us weren’t focused (Squirrel!); she and her lovely co-​worker endured many Dad jokes with kindness and patience.
While Tuxedo Den’s website does not yet have inclusive language (not every wedding has a bride), we never felt in the store as if we were the 1^st same-​sex couple they’d ever encountered.

Love this place. Can’t remember the name of the guy who helped me, but he was a younger african american guy (maybe 24 – 28?) and he helped me from picking out my tux, to when I came and tried it on, all the way up to the cash register. Cool guy, helped a lot, and I looked pretty damn good for my senior ball.
Also, if you refer 5 people to the store (like I did for ball), your tux is free. Went back after getting 5 friends to get their tux from Tuxedo Den, and got my refund easily and quickly. Now that’s awesome. Looking good for free? Can’t beat that.
Highly recommended. A++

Perfect in every way!
Despite the fact they are tucked away in Sears, this place is first class. We first went to an establishment that bills themselves as the Warehouse of Men’s clothing. Since my groomsmen were scatted across California, we figured that would be best to get everyone fitted. Well this «Warehouse» had a very limited selection, none of which was available in person to see the fit and finish. In fact, the ONLY time you can try on the tux was your final fitting the day before the wedding!
I called around and found tuxedo den. I liked this place because they have all the tuxedos in person to see, and they do multiple fittings. The salesman was generous with discounts, and I received my tux (as the groom) free with the other rentals. I think we also received $ 30 off each rental. One of my groomsmen was in LA which wasn’t a problem for them. He went to a local «Warehouse» and they took his measurements which he sent to Tuxedo Den.
A couple of my goomsmen had to do last minute alterations which wasnt a problem for them. They got all of our tuxedos fitted PERFECTLY for everyone. Customer service is first class, and the quality of the tuxes is superb!
TIP: Ask for the bridal show discount