U-Haul Moving & Storage At Florin Rd

Awful customer service. It felt like the workers totally didn’t want to be there and were bothered by having to help me. Went to rent a trailer, and while they had enough trailers available, they didn’t have enough wire harness adapters. Instead of fixing the problem themselves they wanted me to go buy my own wire harness adapter for another $ 30 down the road at an auto parts store

Helped my sister to get her things out of storage and boy it was an Infestation of roaches the first box we grabbed a roach jumped out and ran then a roach on the chair and baby roaches in more boxes JOHN is lazy and more LAZY!!! No apologies no concern he didn’t even care to look for himself and when my sister was CRYING HER EYES OUT because now she has to get rid of her stuff he lies and say call Chris and we called and spoke with patty who he emailed and she said she ORDERED him to handle it but he did not. He is a liar as well told my sister they never had roaches then forgot his lie and said we had a unit with roaches and sprayed I didn’t know they would migrate REALLY so we read a review a previous renter left and he said he had a infestation in both his units!!! !!! Don’t rent here you will loose all your things or take roaches home… be smart

Amazed at the great service by manager and her team. Very quick and friendly process. Restroom was very clean. Would def reccomend this place. Thanks!

Thought I’d write another update on my experience. After numerous calls to my employer and relatives, I called UHaul corporate, and got ahold of a woman named Patty. patty was considerably more helpful an Laronda and Anthony, which would be tough to fail at considering that those two were a hindrance to me rather than a help. She said that they would stop calling my work after I sent them a letter of abandonment… For a unit I had moved out of months before. So if they decide to arbitrarily bill you for time you have not been their customer, the only way to get em to stop harassing your family and employer with multiple phone calls daily is to call corporate and fax them a letter. Pretty unapologetic all around.
The same day I moved my stuff out of UHauls storage, I moved it into Cubesmart in west sac. The employees are the polar opposite of UHauls — polite, courteous, and honest. When I told them about my Uhaul experience they were shocked.
Save yourself a tone of money and headaches — skip Uhaul for self storage, and go to Cubesmart. I wish that I had done so to begin with. You can also find moving trucks cheaper and without the ridiculous mileage charges Uhaul likes to slip in. Penske, budget, Cubesmart even has a box truck at they let new customers use for free!
I wish I had four hands, so I could give uhaul four thumbs down.

Rented a truck from here. Excellent customer service. Will definitely rent another truck from here when the time comes.